[Skip to main content](#vessel-content) # Can't download attached order file ## - **[smedia](/forum/user/2063-smedia "View smedia's Profile")** - [![smedia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2063-smedia "View smedia's Profile") Topic Author - [ Offline](/forum/user/2063-smedia) Less More - Posts: 31 - Thank you received: 2 - - 13 years 10 months ago [\#80369](#80369) by [smedia](/forum/user/2063-smedia "View smedia's Profile") *[Can't download attached order file](/forum/2-general-talk-about-hikashop/76435-cant-download-attached-order-file#80369 "Hello, I configured Hikashop that it is possible to attach files when ordering a product. This whole procedure works fine. But when the order is confirmed and I want to download the order attachment from the backend (via sales) it does not download correctly. In the order the attached file is shown with the right name (see attachment). But when you click on the attachment link, the download starts but does not download correct. The file name from the downloaded file is still correct, but behind the file name there is another extension assigned (.html, see attachment). How can I configure Hikashop that the attached file is downloaded without this extension? I work in Joomla 1.5 and Hikashop 1.5.6 Business Smedia")* was created by *[smedia](/forum/user/2063-smedia "View smedia's Profile")* Hello, I configured Hikashop that it is possible to attach files when ordering a product. This whole procedure works fine. But when the order is confirmed and I want to download the order attachment from the backend (via sales) it does not download correctly. In the order the attached file is shown with the right name (see attachment). But when you click on the attachment link, the download starts but does not download correct. The file name from the downloaded file is still correct, but behind the file name there is another extension assigned (.html, see attachment). How can I configure Hikashop that the attached file is downloaded without this extension? I work in Joomla 1.5 and Hikashop 1.5.6 Business Smedia - [ ![screenshot.jpg](/forum/attachment/7368) ](/forum/attachment/7368 "screenshot.jpg") [ ](/forum/attachment/7368?download=1 "screenshot.jpg") The following user(s) said Thank You: [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2NDM1LWNhbnQtZG93bmxvYWQtYXR0YWNoZWQtb3JkZXItZmlsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 10 months ago [\#80431](#80431) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Can't download attached order file](/forum/2-general-talk-about-hikashop/76435-cant-download-attached-order-file#80431 "Hello, I configured Hikashop that it is possible to attach files when ordering a product. This whole procedure works fine. But when the order is confirmed and I want to download the order attachment from the backend (via sales) it does not download correctly. In the order the attached file is shown with the right name (see attachment). But when you click on the attachment link, the download starts but does not download correct. The file name from the downloaded file is still correct, but behind the file name there is another extension assigned (.html, see attachment). How can I configure Hikashop that the attached file is downloaded without this extension? I work in Joomla 1.5 and Hikashop 1.5.6 Business Smedia")* Hi, HikaShop 1.5.6 is a little bit old. We would recommend you to update your website with the latest version of HikaShop (2.0.0) Best regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2NDM1LWNhbnQtZG93bmxvYWQtYXR0YWNoZWQtb3JkZXItZmlsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[smedia](/forum/user/2063-smedia "View smedia's Profile")** - [![smedia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2063-smedia "View smedia's Profile") Topic Author - [ Offline](/forum/user/2063-smedia) Less More - Posts: 31 - Thank you received: 2 - - 13 years 10 months ago [\#80446](#80446) by [smedia](/forum/user/2063-smedia "View smedia's Profile") Replied by *[smedia](/forum/user/2063-smedia "View smedia's Profile")* on topic *[Can't download attached order file](/forum/2-general-talk-about-hikashop/76435-cant-download-attached-order-file#80446 "Hello, I configured Hikashop that it is possible to attach files when ordering a product. This whole procedure works fine. But when the order is confirmed and I want to download the order attachment from the backend (via sales) it does not download correctly. In the order the attached file is shown with the right name (see attachment). But when you click on the attachment link, the download starts but does not download correct. The file name from the downloaded file is still correct, but behind the file name there is another extension assigned (.html, see attachment). How can I configure Hikashop that the attached file is downloaded without this extension? I work in Joomla 1.5 and Hikashop 1.5.6 Business Smedia")* Ok,... you are wright about that. But I cant upgrade Hikashop because my client has not renewed his subscription, so this is not an option. Can you please tell me what can be the cause of this problem? Smedia Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2NDM1LWNhbnQtZG93bmxvYWQtYXR0YWNoZWQtb3JkZXItZmlsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14269 - - 13 years 10 months ago [\#80546](#80546) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Can't download attached order file](/forum/2-general-talk-about-hikashop/76435-cant-download-attached-order-file#80546 "Hello, I configured Hikashop that it is possible to attach files when ordering a product. This whole procedure works fine. But when the order is confirmed and I want to download the order attachment from the backend (via sales) it does not download correctly. In the order the attached file is shown with the right name (see attachment). But when you click on the attachment link, the download starts but does not download correct. The file name from the downloaded file is still correct, but behind the file name there is another extension assigned (.html, see attachment). How can I configure Hikashop that the attached file is downloaded without this extension? I work in Joomla 1.5 and Hikashop 1.5.6 Business Smedia")* I don't know. That would require debugging the function sendFile of the file administrator/components/com_hikashop/classes/file.php However, updating to the latest version will be cheaper and easier than doing that... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2NDM1LWNhbnQtZG93bmxvYWQtYXR0YWNoZWQtb3JkZXItZmlsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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