[Skip to main content](#vessel-content) # Orders details without address ## - **[sylph](/forum/user/7663-sylph "View sylph's Profile")** - [![sylph's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7663-sylph "View sylph's Profile") Topic Author - [ Offline](/forum/user/7663-sylph) Less More - Posts: 27 - Thank you received: 0 - - 13 years 11 months ago [\#80586](#80586) by [sylph](/forum/user/7663-sylph "View sylph's Profile") *[Orders details without address](/forum/2-general-talk-about-hikashop/76466-orders-details-without-address#80586 "Hi, Some orders from the customers , there are no address/shipping address details. However when we click to view the customer's profile, the customer does have address details there. It seems that all the billing_address_id=0 and shipping_address_id=0 which links to address table 1, their address is not being displayed on the orders form. Some other customers have no issue. Any idea why this can happen and how to solve it? Thanks!")* was created by *[sylph](/forum/user/7663-sylph "View sylph's Profile")* Hi, Some orders from the customers , there are no address/shipping address details. However when we click to view the customer's profile, the customer does have address details there. It seems that all the billing_address_id=0 and shipping_address_id=0 which links to address table 1, their address is not being displayed on the orders form. Some other customers have no issue. Any idea why this can happen and how to solve it? Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2NDY2LW9yZGVycy1kZXRhaWxzLXdpdGhvdXQtYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 11 months ago [\#80806](#80806) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Orders details without address](/forum/2-general-talk-about-hikashop/76466-orders-details-without-address#80806 "Hi, Some orders from the customers , there are no address/shipping address details. However when we click to view the customer's profile, the customer does have address details there. It seems that all the billing_address_id=0 and shipping_address_id=0 which links to address table 1, their address is not being displayed on the orders form. Some other customers have no issue. Any idea why this can happen and how to solve it? Thanks!")* Hi, We've never seen such issue. We would need more information. Could you try to find out a way to reproduce the problem on your website ? What do you have to do differently to have/not have the addresses ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2NDY2LW9yZGVycy1kZXRhaWxzLXdpdGhvdXQtYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.046 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)