[Skip to main content](#vessel-content) # tar.gz problem with installation ## - **[Lemon Tree](/forum/user/9739-lemon-tree "View Lemon Tree's Profile")** - [![Lemon Tree's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9739-lemon-tree "View Lemon Tree's Profile") Topic Author - [ Offline](/forum/user/9739-lemon-tree) Less More - Posts: 23 - Thank you received: 0 - - 13 years 10 months ago - 13 years 10 months ago [\#81318](#81318) by [Lemon Tree](/forum/user/9739-lemon-tree "View Lemon Tree's Profile") *[tar.gz problem with installation](/forum/2-general-talk-about-hikashop/76626-tar-gz-problem-with-installation#81318 "I am trying to intall hika shop essential in an xampp environment, but I just get a blank screen. (Joomla 3.0.2 php 5.4.4, memory_limit 128M). Have done some quick searches, and it appears that it...")* was created by *[Lemon Tree](/forum/user/9739-lemon-tree "View Lemon Tree's Profile")* I am trying to intall hika shop essential in an xampp environment, but I just get a blank screen. (Joomla 3.0.2 php 5.4.4, memory_limit 128M). Have done some quick searches, and it appears that it may be an xampp & tar.gz problem. I read that I could convert the tar.gz file to a zip file using 7zip, but I can't seem to manage to do it ![:(](/media/kunena/emoticons/22.png ":(") Not familiar with this issue. Is it possible to get the file in .zip format, or any other suggestions? (BTW, this is a fresh install. I am assuming I don't have to install the Starter version first??) Thanks. Last edit: 13 years 10 months ago by [Lemon Tree](/forum/user/9739-lemon-tree "View Lemon Tree's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2NjI2LXRhci1nei1wcm9ibGVtLXdpdGgtaW5zdGFsbGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 10 months ago [\#81373](#81373) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[tar.gz problem with installation](/forum/2-general-talk-about-hikashop/76626-tar-gz-problem-with-installation#81373 "I am trying to intall hika shop essential in an xampp environment, but I just get a blank screen. (Joomla 3.0.2 php 5.4.4, memory_limit 128M). Have done some quick searches, and it appears that it...")* Hi, We have fixed an potential issue with the package download. So if you had a problem opening the tar.gz file, if the file was "corrupted", you could redownload it to fix the problem. If your problem is a really a tar.gz issue, you can add a parameter in the download url in order to get the zip version. Just add the "?ext=zip" at the end of your download url like: > level-starter.html?ext=zip Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [Lemon Tree](/forum/user/9739-lemon-tree "View Lemon Tree's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2NjI2LXRhci1nei1wcm9ibGVtLXdpdGgtaW5zdGFsbGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Lemon Tree](/forum/user/9739-lemon-tree "View Lemon Tree's Profile")** - [![Lemon Tree's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9739-lemon-tree "View Lemon Tree's Profile") Topic Author - [ Offline](/forum/user/9739-lemon-tree) Less More - Posts: 23 - Thank you received: 0 - - 13 years 10 months ago [\#81558](#81558) by [Lemon Tree](/forum/user/9739-lemon-tree "View Lemon Tree's Profile") Replied by *[Lemon Tree](/forum/user/9739-lemon-tree "View Lemon Tree's Profile")* on topic *[tar.gz problem with installation](/forum/2-general-talk-about-hikashop/76626-tar-gz-problem-with-installation#81558 "I am trying to intall hika shop essential in an xampp environment, but I just get a blank screen. (Joomla 3.0.2 php 5.4.4, memory_limit 128M). Have done some quick searches, and it appears that it...")* Many thanks, Jerome. I tried downloading the tar.gz file again, incase the previous one was corrupted, but still got the dreaded white screen, so it looks like it *is* a problem with xampp and .tar.gz. Thanks for the instructions to get the zip version, which installed with no problems ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2NjI2LXRhci1nei1wcm9ibGVtLXdpdGgtaW5zdGFsbGF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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