[Skip to main content](#vessel-content) # Payment Log File empty ## - **[codewarrior](/forum/user/4710-codewarrior "View codewarrior's Profile")** - [![codewarrior's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4710-codewarrior "View codewarrior's Profile") Topic Author - [ Offline](/forum/user/4710-codewarrior) Less More - Posts: 190 - Thank you received: 0 - - 13 years 11 months ago [\#81743](#81743) by [codewarrior](/forum/user/4710-codewarrior "View codewarrior's Profile") *[Payment Log File empty](/forum/2-general-talk-about-hikashop/76695-payment-log-file-empty#81743 "Hi, when I click in the configuration/files "See the report" button of the payment log file, it's empty. I get the message "The log file is empty /var/www/vhosts/____.com/httpdocs/media/com_hikashop/upload/safe/logs/report_payment.log" Do you have an idea ? Regards")* was created by *[codewarrior](/forum/user/4710-codewarrior "View codewarrior's Profile")* Hi, when I click in the configuration/files "See the report" button of the payment log file, it's empty. I get the message "The log file is empty /var/www/vhosts/____.com/httpdocs/media/com_hikashop/upload/safe/logs/report_payment.log" Do you have an idea ? Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2Njk1LXBheW1lbnQtbG9nLWZpbGUtZW1wdHk/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 11 months ago [\#81778](#81778) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Payment Log File empty](/forum/2-general-talk-about-hikashop/76695-payment-log-file-empty#81778 "Hi, when I click in the configuration/files "See the report" button of the payment log file, it's empty. I get the message "The log file is empty /var/www/vhosts/____.com/httpdocs/media/com_hikashop/upload/safe/logs/report_payment.log" Do you have an idea ? Regards")* Hi, The payment log report is field by payment plugin only if the debug mode is activated. So, if your payment log is empty, it maybe not a real problem. After that, if your payment plugin is in debug mode and your log is empty, you could check permissions on the file, see if Joomla can write. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [codewarrior](/forum/user/4710-codewarrior "View codewarrior's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2Njk1LXBheW1lbnQtbG9nLWZpbGUtZW1wdHk/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[codewarrior](/forum/user/4710-codewarrior "View codewarrior's Profile")** - [![codewarrior's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4710-codewarrior "View codewarrior's Profile") Topic Author - [ Offline](/forum/user/4710-codewarrior) Less More - Posts: 190 - Thank you received: 0 - - 13 years 11 months ago [\#81932](#81932) by [codewarrior](/forum/user/4710-codewarrior "View codewarrior's Profile") Replied by *[codewarrior](/forum/user/4710-codewarrior "View codewarrior's Profile")* on topic *[Payment Log File empty](/forum/2-general-talk-about-hikashop/76695-payment-log-file-empty#81932 "Hi, when I click in the configuration/files "See the report" button of the payment log file, it's empty. I get the message "The log file is empty /var/www/vhosts/____.com/httpdocs/media/com_hikashop/upload/safe/logs/report_payment.log" Do you have an idea ? Regards")* Ok, thanks a lot Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2Njk1LXBheW1lbnQtbG9nLWZpbGUtZW1wdHk/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.058 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)