[Skip to main content](#vessel-content) # Custom Fields missing in my installation ## - **[pulse](/forum/user/12182-pulse "View pulse's Profile")** - [![pulse's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12182-pulse "View pulse's Profile") Topic Author - [ Offline](/forum/user/12182-pulse) Less More - Posts: 7 - Thank you received: 0 - - 13 years 10 months ago [\#82476](#82476) by [pulse](/forum/user/12182-pulse "View pulse's Profile") *[Custom Fields missing in my installation](/forum/2-general-talk-about-hikashop/76839-custom-fields-missing-in-my-installation#82476 "Hi I want to ask the customer their existing serial number so I can sell them an upgrade I read in the forums and documentation about "Custom Fields" but they are no where to be found under my installation (I've been searching over 2 hours already! Please help I'm afraid since I upgraded to Business I've lost menus; I remember seeing more menus before. When i open the product and Click Manage Variants I get Successfully Saved Before configuring the variant of your product, you need first to create one or several characteristics with the menu Products->Characteristics, and then add one or several characteristics to your product If I click Add under Characteristics I get an empty list. Thanks!")* was created by *[pulse](/forum/user/12182-pulse "View pulse's Profile")* Hi I want to ask the customer their existing serial number so I can sell them an upgrade I read in the forums and documentation about "Custom Fields" but they are no where to be found under my installation (I've been searching over 2 hours already! Please help I'm afraid since I upgraded to Business I've lost menus; I remember seeing more menus before. When i open the product and Click Manage Variants I get Successfully Saved Before configuring the variant of your product, you need first to create one or several characteristics with the menu Products->Characteristics, and then add one or several characteristics to your product If I click Add under Characteristics I get an empty list. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2ODM5LWN1c3RvbS1maWVsZHMtbWlzc2luZy1pbi1teS1pbnN0YWxsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 10 months ago [\#82561](#82561) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Custom Fields missing in my installation](/forum/2-general-talk-about-hikashop/76839-custom-fields-missing-in-my-installation#82561 "Hi I want to ask the customer their existing serial number so I can sell them an upgrade I read in the forums and documentation about "Custom Fields" but they are no where to be found under my installation (I've been searching over 2 hours already! Please help I'm afraid since I upgraded to Business I've lost menus; I remember seeing more menus before. When i open the product and Click Manage Variants I get Successfully Saved Before configuring the variant of your product, you need first to create one or several characteristics with the menu Products->Characteristics, and then add one or several characteristics to your product If I click Add under Characteristics I get an empty list. Thanks!")* Hi, For the missing menus, check if you don't set ACL rights, or try to install again hikashop over your current version. Concerning the characteristics, you have to go in HikaShop > Products > Characteristic, click on "New" and add a name and values to this characteristic. Then in the product page, select the characteristic and you will have he variants. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2ODM5LWN1c3RvbS1maWVsZHMtbWlzc2luZy1pbi1teS1pbnN0YWxsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[pulse](/forum/user/12182-pulse "View pulse's Profile")** - [![pulse's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12182-pulse "View pulse's Profile") Topic Author - [ Offline](/forum/user/12182-pulse) Less More - Posts: 7 - Thank you received: 0 - - 13 years 10 months ago [\#82671](#82671) by [pulse](/forum/user/12182-pulse "View pulse's Profile") Replied by *[pulse](/forum/user/12182-pulse "View pulse's Profile")* on topic *[Custom Fields missing in my installation](/forum/2-general-talk-about-hikashop/76839-custom-fields-missing-in-my-installation#82671 "Hi I want to ask the customer their existing serial number so I can sell them an upgrade I read in the forums and documentation about "Custom Fields" but they are no where to be found under my installation (I've been searching over 2 hours already! Please help I'm afraid since I upgraded to Business I've lost menus; I remember seeing more menus before. When i open the product and Click Manage Variants I get Successfully Saved Before configuring the variant of your product, you need first to create one or several characteristics with the menu Products->Characteristics, and then add one or several characteristics to your product If I click Add under Characteristics I get an empty list. Thanks!")* Cant reach HikaShop > Products > Characteristic (Is not there) All I see is a tree with my products Is Hikashop designed to work in Joomla 1.7.3? Perhaps Im in the wrong place. I go to /administrator and log in (as Super User) Then in the menu Components > Hikashop > Products Thats as far as menu takes me no Characteristic menu/button or list I reinstalled the module no change. I reinstalled the old (not business version) hikashop starter too 1.5.7 and 2.0.0_2012-11-26 and 2.0.0_2012-12-18 (1.5.7 wont work) No change Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2ODM5LWN1c3RvbS1maWVsZHMtbWlzc2luZy1pbi1teS1pbnN0YWxsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 10 months ago [\#82814](#82814) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Custom Fields missing in my installation](/forum/2-general-talk-about-hikashop/76839-custom-fields-missing-in-my-installation#82814 "Hi I want to ask the customer their existing serial number so I can sell them an upgrade I read in the forums and documentation about "Custom Fields" but they are no where to be found under my installation (I've been searching over 2 hours already! Please help I'm afraid since I upgraded to Business I've lost menus; I remember seeing more menus before. When i open the product and Click Manage Variants I get Successfully Saved Before configuring the variant of your product, you need first to create one or several characteristics with the menu Products->Characteristics, and then add one or several characteristics to your product If I click Add under Characteristics I get an empty list. Thanks!")* HikaShop is designed to work with Joomla 1.5 - 1.6 - 1.7 - 2.5 - 3.0 You seem to have a strange problem, do you have the latest package from our website ? Are you going in this menu: [ ![tmp_2012-12-19.png](/forum/attachment/7663) ](/forum/attachment/7663 "...2012-12-19.png") - [ ![tmp_2012-12-19.png](/forum/attachment/7663) ](/forum/attachment/7663 "...2012-12-19.png") [ ](/forum/attachment/7663?download=1 "...2012-12-19.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2ODM5LWN1c3RvbS1maWVsZHMtbWlzc2luZy1pbi1teS1pbnN0YWxsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[pulse](/forum/user/12182-pulse "View pulse's Profile")** - [![pulse's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12182-pulse "View pulse's Profile") Topic Author - [ Offline](/forum/user/12182-pulse) Less More - Posts: 7 - Thank you received: 0 - - 13 years 9 months ago [\#85546](#85546) by [pulse](/forum/user/12182-pulse "View pulse's Profile") Replied by *[pulse](/forum/user/12182-pulse "View pulse's Profile")* on topic *[Custom Fields missing in my installation](/forum/2-general-talk-about-hikashop/76839-custom-fields-missing-in-my-installation#85546 "Hi I want to ask the customer their existing serial number so I can sell them an upgrade I read in the forums and documentation about "Custom Fields" but they are no where to be found under my installation (I've been searching over 2 hours already! Please help I'm afraid since I upgraded to Business I've lost menus; I remember seeing more menus before. When i open the product and Click Manage Variants I get Successfully Saved Before configuring the variant of your product, you need first to create one or several characteristics with the menu Products->Characteristics, and then add one or several characteristics to your product If I click Add under Characteristics I get an empty list. Thanks!")* Nope, I dont see that menu at all, i tested the installation file in another site and i can see those menus.I copied the url: [ xxx.xxx.xxxxx/administrator/index.php?op...\_hikashop&ctrl=field](http://xxx.xxx.xxxxx/administrator/index.php?option=com_hikashop&ctrl=field) and the used it on the site and I can reach it. Not the most elegant but it works. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2ODM5LWN1c3RvbS1maWVsZHMtbWlzc2luZy1pbi1teS1pbnN0YWxsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 9 months ago [\#85603](#85603) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Custom Fields missing in my installation](/forum/2-general-talk-about-hikashop/76839-custom-fields-missing-in-my-installation#85603 "Hi I want to ask the customer their existing serial number so I can sell them an upgrade I read in the forums and documentation about "Custom Fields" but they are no where to be found under my installation (I've been searching over 2 hours already! Please help I'm afraid since I upgraded to Business I've lost menus; I remember seeing more menus before. When i open the product and Click Manage Variants I get Successfully Saved Before configuring the variant of your product, you need first to create one or several characteristics with the menu Products->Characteristics, and then add one or several characteristics to your product If I click Add under Characteristics I get an empty list. Thanks!")* Do you had edited a backend view in Display > Views ? The following user(s) said Thank You: [pulse](/forum/user/12182-pulse "View pulse's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2ODM5LWN1c3RvbS1maWVsZHMtbWlzc2luZy1pbi1teS1pbnN0YWxsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[pulse](/forum/user/12182-pulse "View pulse's Profile")** - [![pulse's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12182-pulse "View pulse's Profile") Topic Author - [ Offline](/forum/user/12182-pulse) Less More - Posts: 7 - Thank you received: 0 - - 13 years 9 months ago [\#85843](#85843) by [pulse](/forum/user/12182-pulse "View pulse's Profile") Replied by *[pulse](/forum/user/12182-pulse "View pulse's Profile")* on topic *[Custom Fields missing in my installation](/forum/2-general-talk-about-hikashop/76839-custom-fields-missing-in-my-installation#85843 "Hi I want to ask the customer their existing serial number so I can sell them an upgrade I read in the forums and documentation about "Custom Fields" but they are no where to be found under my installation (I've been searching over 2 hours already! Please help I'm afraid since I upgraded to Business I've lost menus; I remember seeing more menus before. When i open the product and Click Manage Variants I get Successfully Saved Before configuring the variant of your product, you need first to create one or several characteristics with the menu Products->Characteristics, and then add one or several characteristics to your product If I click Add under Characteristics I get an empty list. Thanks!")* Probably did, I tried different templates and still can't see the menus. We are giving this project to an expert that speaks joomla. It takes me days just to figure out how to center a title. You can close this ticket. Thank you for your time. it must be frustrating trying to explain a newbie how to make it work. Cheers. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2ODM5LWN1c3RvbS1maWVsZHMtbWlzc2luZy1pbi1teS1pbnN0YWxsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 9 months ago [\#85855](#85855) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Custom Fields missing in my installation](/forum/2-general-talk-about-hikashop/76839-custom-fields-missing-in-my-installation#85855 "Hi I want to ask the customer their existing serial number so I can sell them an upgrade I read in the forums and documentation about "Custom Fields" but they are no where to be found under my installation (I've been searching over 2 hours already! Please help I'm afraid since I upgraded to Business I've lost menus; I remember seeing more menus before. When i open the product and Click Manage Variants I get Successfully Saved Before configuring the variant of your product, you need first to create one or several characteristics with the menu Products->Characteristics, and then add one or several characteristics to your product If I click Add under Characteristics I get an empty list. Thanks!")* Hi, You can send me an access to your backend by private message and I will check your configuration. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2ODM5LWN1c3RvbS1maWVsZHMtbWlzc2luZy1pbi1teS1pbnN0YWxsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 9 months ago [\#86046](#86046) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Custom Fields missing in my installation](/forum/2-general-talk-about-hikashop/76839-custom-fields-missing-in-my-installation#86046 "Hi I want to ask the customer their existing serial number so I can sell them an upgrade I read in the forums and documentation about "Custom Fields" but they are no where to be found under my installation (I've been searching over 2 hours already! Please help I'm afraid since I upgraded to Business I've lost menus; I remember seeing more menus before. When i open the product and Click Manage Variants I get Successfully Saved Before configuring the variant of your product, you need first to create one or several characteristics with the menu Products->Characteristics, and then add one or several characteristics to your product If I click Add under Characteristics I get an empty list. Thanks!")* Hi, I don't know why but your Joomla does not display the "title" in the backend. So I have changed the configuration of "Menu position" to "Above the main area". Now the complete HikaShop menu is displayed in your backend, so you can access easily to all features of HikaShop in your backend. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2ODM5LWN1c3RvbS1maWVsZHMtbWlzc2luZy1pbi1teS1pbnN0YWxsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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