[Skip to main content](#vessel-content) # e-mail ## - **[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")** - [![mad-q's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4784-mad-q "View mad-q's Profile") Topic Author - [ Offline](/forum/user/4784-mad-q) Less More - Posts: 234 - Thank you received: 4 - - 13 years 10 months ago [\#84809](#84809) by [mad-q](/forum/user/4784-mad-q "View mad-q's Profile") *[e-mail](/forum/2-general-talk-about-hikashop/77333-e-mail#84809 "The billing_address_info and shipping_address_info only show part of the address, on the checkout and on the e-mail only displays part of the address and not the full address. How can I change this so it shows the full address? Thanks Iain")* was created by *[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")* The billing_address_info and shipping_address_info only show part of the address, on the checkout and on the e-mail only displays part of the address and not the full address. How can I change this so it shows the full address? Thanks Iain Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3MzMzLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 10 months ago [\#84863](#84863) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[e-mail](/forum/2-general-talk-about-hikashop/77333-e-mail#84863 "The billing_address_info and shipping_address_info only show part of the address, on the checkout and on the e-mail only displays part of the address and not the full address. How can I change this so it shows the full address? Thanks Iain")* We don't change the size of the address, we display them entire. Just some payment/shipping plugin can have a limitation. But not for the checkout or the emails. It can maybe come from your template which is not enough large to display the full address, and the next div is over the other one. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3MzMzLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")** - [![mad-q's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4784-mad-q "View mad-q's Profile") Topic Author - [ Offline](/forum/user/4784-mad-q) Less More - Posts: 234 - Thank you received: 4 - - 13 years 10 months ago [\#84892](#84892) by [mad-q](/forum/user/4784-mad-q "View mad-q's Profile") Replied by *[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")* on topic *[e-mail](/forum/2-general-talk-about-hikashop/77333-e-mail#84892 "The billing_address_info and shipping_address_info only show part of the address, on the checkout and on the e-mail only displays part of the address and not the full address. How can I change this so it shows the full address? Thanks Iain")* Looking at the email there is only 1 div. Even resetting the email back to standard it comes out like this **Billing address** Company Mr FirstName LastName Address2 POSTCODE Address3 Norfolk United Kingdom Telephone: 01986894798 **Shipping address** Draganfly Motorcycles Broad Street BUNGAY NR35 1EE Whereas the shipping address, although incorrect since the test order is shipped to the same as billing address, is more in the format I would expect but also missing a couple of fields. All of the custom fields I have made are all in the address table. But not all of them show up on either the website in the checkout or the on e-mail, comes through. With only some of the information shown. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3MzMzLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 10 months ago [\#85037](#85037) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[e-mail](/forum/2-general-talk-about-hikashop/77333-e-mail#85037 "The billing_address_info and shipping_address_info only show part of the address, on the checkout and on the e-mail only displays part of the address and not the full address. How can I change this so it shows the full address? Thanks Iain")* As I can see, you are overriding the shipping address by your shop address. So edit the address of your shop to display all the informations. If the customer should not pick up the product at your shop, change the setting in the shipping method configuration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3MzMzLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")** - [![mad-q's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4784-mad-q "View mad-q's Profile") Topic Author - [ Offline](/forum/user/4784-mad-q) Less More - Posts: 234 - Thank you received: 4 - - 13 years 10 months ago [\#85064](#85064) by [mad-q](/forum/user/4784-mad-q "View mad-q's Profile") Replied by *[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")* on topic *[e-mail](/forum/2-general-talk-about-hikashop/77333-e-mail#85064 "The billing_address_info and shipping_address_info only show part of the address, on the checkout and on the e-mail only displays part of the address and not the full address. How can I change this so it shows the full address? Thanks Iain")* Hello, I have all of the address shown Hika>System>Config>Main. The issue is that it will not show all of the address table from Hika>Display>customfields Please see attached screen shot to see what I mean. It isn't showing all of the fields. Neither are the e-mails. So to find out someones "Housenumber" (column name) you have to log onto the website. Also people think we are not getting their full address. Thanks Iain [ ![Untitled-4.gif](/forum/attachment/7906) ](/forum/attachment/7906 "Untitled-4.gif") - [ ![Untitled-4.gif](/forum/attachment/7906) ](/forum/attachment/7906 "Untitled-4.gif") [ ](/forum/attachment/7906?download=1 "Untitled-4.gif") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3MzMzLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")** - [![mad-q's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4784-mad-q "View mad-q's Profile") Topic Author - [ Offline](/forum/user/4784-mad-q) Less More - Posts: 234 - Thank you received: 4 - - 13 years 10 months ago [\#85065](#85065) by [mad-q](/forum/user/4784-mad-q "View mad-q's Profile") Replied by *[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")* on topic *[e-mail](/forum/2-general-talk-about-hikashop/77333-e-mail#85065 "The billing_address_info and shipping_address_info only show part of the address, on the checkout and on the e-mail only displays part of the address and not the full address. How can I change this so it shows the full address? Thanks Iain")* Or download image from [ HERE](http://www.draganfly.co.uk/screen.gif) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3MzMzLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 10 months ago [\#85209](#85209) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[e-mail](/forum/2-general-talk-about-hikashop/77333-e-mail#85209 "The billing_address_info and shipping_address_info only show part of the address, on the checkout and on the e-mail only displays part of the address and not the full address. How can I change this so it shows the full address? Thanks Iain")* HikaShop uses a templating system in order to display the addresses. When you add custom address fields, you also need to add them to the address template so that they can be displayed where you want in the address. To do that, you need to edit the files "address_template" via the menu Display>Views and add your custom fields tags there. The following user(s) said Thank You: [mad-q](/forum/user/4784-mad-q "View mad-q's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3MzMzLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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