[Skip to main content](#vessel-content) # Order confirmation email ## - **[Carey](/forum/user/11933-carey "View Carey's Profile")** - [![Carey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11933-carey "View Carey's Profile") Topic Author - [ Offline](/forum/user/11933-carey) Less More - Posts: 23 - Thank you received: 0 - - 13 years 9 months ago [\#86230](#86230) by [Carey](/forum/user/11933-carey "View Carey's Profile") *[Order confirmation email](/forum/2-general-talk-about-hikashop/77588-order-confirmation-email#86230 "Hello, I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only.")* was created by *[Carey](/forum/user/11933-carey "View Carey's Profile")* Hello, I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NTg4LW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Carey](/forum/user/11933-carey "View Carey's Profile")** - [![Carey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11933-carey "View Carey's Profile") Topic Author - [ Offline](/forum/user/11933-carey) Less More - Posts: 23 - Thank you received: 0 - - 13 years 9 months ago [\#86294](#86294) by [Carey](/forum/user/11933-carey "View Carey's Profile") Replied by *[Carey](/forum/user/11933-carey "View Carey's Profile")* on topic *[Order confirmation email](/forum/2-general-talk-about-hikashop/77588-order-confirmation-email#86294 "Hello, I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only.")* I also get this information on the order history field if that might help you. - [ ![email_problem.jpg](/forum/attachment/8058) ](/forum/attachment/8058 "email_problem.jpg") [ ](/forum/attachment/8058?download=1 "email_problem.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NTg4LW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14279 - - 13 years 9 months ago [\#86447](#86447) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order confirmation email](/forum/2-general-talk-about-hikashop/77588-order-confirmation-email#86447 "Hello, I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only.")* Hi, Maybe you disabled some of the emails via the menu System->Emails ? Or it comes from a modification you made in one of them ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NTg4LW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Carey](/forum/user/11933-carey "View Carey's Profile")** - [![Carey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11933-carey "View Carey's Profile") Topic Author - [ Offline](/forum/user/11933-carey) Less More - Posts: 23 - Thank you received: 0 - - 13 years 9 months ago [\#86585](#86585) by [Carey](/forum/user/11933-carey "View Carey's Profile") Replied by *[Carey](/forum/user/11933-carey "View Carey's Profile")* on topic *[Order confirmation email](/forum/2-general-talk-about-hikashop/77588-order-confirmation-email#86585 "Hello, I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only.")* Well, here is what I have tried. I hope you might have a suggestion, I am pretty frustrated with it. Again it is only for PayPal Pro. My customers and I get the emails just fine from PayPal. I deleted all modifications under system emails, deleted all modifications to any views I had made in my template(yes, I am sure I am in the correct template), switched the hikashop to default css, switched my joomla template to a different template, and changed the checkout workflow back to the default. I have triple checked PayPal Pro settings, even though nothing was changed in between the time it worked and when it did not. Placed an order and still the same. :sick: Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NTg4LW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 9 months ago [\#86721](#86721) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order confirmation email](/forum/2-general-talk-about-hikashop/77588-order-confirmation-email#86721 "Hello, I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only.")* Hi, Could you provide a screenshot of your email listing ? In order to see which emails are published and which are not. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NTg4LW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Carey](/forum/user/11933-carey "View Carey's Profile")** - [![Carey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11933-carey "View Carey's Profile") Topic Author - [ Offline](/forum/user/11933-carey) Less More - Posts: 23 - Thank you received: 0 - - 13 years 9 months ago [\#86726](#86726) by [Carey](/forum/user/11933-carey "View Carey's Profile") Replied by *[Carey](/forum/user/11933-carey "View Carey's Profile")* on topic *[Order confirmation email](/forum/2-general-talk-about-hikashop/77588-order-confirmation-email#86726 "Hello, I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only.")* Should be all the default ones. I havn't disabled any. - [ ![emails.jpg](/forum/attachment/8134) ](/forum/attachment/8134 "emails.jpg") [ ](/forum/attachment/8134?download=1 "emails.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NTg4LW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Carey](/forum/user/11933-carey "View Carey's Profile")** - [![Carey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11933-carey "View Carey's Profile") Topic Author - [ Offline](/forum/user/11933-carey) Less More - Posts: 23 - Thank you received: 0 - - 13 years 9 months ago [\#86795](#86795) by [Carey](/forum/user/11933-carey "View Carey's Profile") Replied by *[Carey](/forum/user/11933-carey "View Carey's Profile")* on topic *[Order confirmation email](/forum/2-general-talk-about-hikashop/77588-order-confirmation-email#86795 "Hello, I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only.")* So sorry to be such a bother. I really do love your component and am very happy aIpurchased the business edition. I am just trying to get these last few snags I have not been able to overcome. I also get this second window when I select the edit icon on the checkout process. Thank You again for the great support! - [ ![address_edit.jpg](/forum/attachment/8150) ](/forum/attachment/8150 "address_edit.jpg") [ ](/forum/attachment/8150?download=1 "address_edit.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NTg4LW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14279 - - 13 years 9 months ago [\#86916](#86916) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order confirmation email](/forum/2-general-talk-about-hikashop/77588-order-confirmation-email#86916 "Hello, I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only.")* Hi, Can you do a screenshot of the email that you receive normally with PayPal and that you don't receive with PayPal Pro, just to make sure that we're talking about the same one ? The two views one on top of the other comes from an issue in your template I think. I already saw that once on another website. If you can get a link to the shop, we can have a look but to confirm that, you should try to switch your joomla template temporarily to the default one and see if you still have the problem or not. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NTg4LW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Carey](/forum/user/11933-carey "View Carey's Profile")** - [![Carey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11933-carey "View Carey's Profile") Topic Author - [ Offline](/forum/user/11933-carey) Less More - Posts: 23 - Thank you received: 0 - - 13 years 9 months ago - 13 years 9 months ago [\#87007](#87007) by [Carey](/forum/user/11933-carey "View Carey's Profile") Replied by *[Carey](/forum/user/11933-carey "View Carey's Profile")* on topic *[Order confirmation email](/forum/2-general-talk-about-hikashop/77588-order-confirmation-email#87007 "Hello, I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only.")* Hi Nicolas, I have included a screen shot of the "order created" email. Here is a link to a product in our shop [ prm-atv.com](http://prm-atv.com/honda/honda-atv-s/trx700xx/product/5-desert-ii-bumper-trx-700xx.html) . I am going to pm our login in to you so you can take a look. I switched templates an you are correct, it does look like a template issue on the address edit field. Do you have a solution to that from the other site, or should I contact the template administrator (Joomlashine). Thanks again for your help. - [ ![email.jpg](/forum/attachment/8169) ](/forum/attachment/8169 "email.jpg") [ ](/forum/attachment/8169?download=1 "email.jpg") Last edit: 13 years 9 months ago by [Carey](/forum/user/11933-carey "View Carey's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NTg4LW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14279 - - 13 years 9 months ago [\#87253](#87253) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order confirmation email](/forum/2-general-talk-about-hikashop/77588-order-confirmation-email#87253 "Hello, I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only.")* Hi, I remember that I had told to contact the template provider as that was not an issue in HikaShop and that I didn't know how his template was made. So I don't have a solution for you for the popup issue. For the PayPal Pro notifications, can you try to change the line: $order->history->history_notified = 0; to: $order->history->history_notified = 1; in the file plugins/hikashoppayment/paypalpro/paypalpro.php ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NTg4LW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Carey](/forum/user/11933-carey "View Carey's Profile")** - [![Carey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11933-carey "View Carey's Profile") Topic Author - [ Offline](/forum/user/11933-carey) Less More - Posts: 23 - Thank you received: 0 - - 13 years 9 months ago [\#87330](#87330) by [Carey](/forum/user/11933-carey "View Carey's Profile") Replied by *[Carey](/forum/user/11933-carey "View Carey's Profile")* on topic *[Order confirmation email](/forum/2-general-talk-about-hikashop/77588-order-confirmation-email#87330 "Hello, I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only.")* Hi Nicolas, Okay, I think I have it! I am not sure why, but I know what is causing it. The Google Analytics Plugin, once activated will not allow the email through PayPal Pro. I have disabled it until we can figure out why. Any suggestions as to how to fix this? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NTg4LW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14279 - - 13 years 9 months ago [\#87692](#87692) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order confirmation email](/forum/2-general-talk-about-hikashop/77588-order-confirmation-email#87692 "Hello, I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only.")* Hi, I really don't think that it is related to that plugin. The PayPal Pro and the Google Analytics plugins are not related. Did you try the modification I proposed ? I think that it should help. We've actually published a beta of the next version of HikaShop here: [ www.hikashop.com/en/forum/2-general-talk...-210-beta.html#87683](http://www.hikashop.com/en/forum/2-general-talk-about-hikashop/77856-hikashop-210-beta.html#87683) I've added a new option to the PayPal Pro plugin to select whether or not to send the order creation notification email. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NTg4LW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Carey](/forum/user/11933-carey "View Carey's Profile")** - [![Carey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11933-carey "View Carey's Profile") Topic Author - [ Offline](/forum/user/11933-carey) Less More - Posts: 23 - Thank you received: 0 - - 13 years 9 months ago [\#87722](#87722) by [Carey](/forum/user/11933-carey "View Carey's Profile") Replied by *[Carey](/forum/user/11933-carey "View Carey's Profile")* on topic *[Order confirmation email](/forum/2-general-talk-about-hikashop/77588-order-confirmation-email#87722 "Hello, I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only.")* Hello, I did the modification before I started really getting frustrated trying to figure all what I had done on the day it quit working. It did not change anything. After looking at my ecommerce analytics stats I noticed it starts on the same day I started having issues. I don't know how they are related, or affecting each other, but the emails work fine once I deactivated it. I would like to have the information available, but it is more important to have the emails working so I will have to leave it for now. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NTg4LW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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