[Skip to main content](#vessel-content) # 500 error on password mismatch ## - **[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")** - [![jackbat's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6910-jackbat "View jackbat's Profile") Topic Author - [ Offline](/forum/user/6910-jackbat) Less More - Posts: 35 - Thank you received: 0 - - 13 years 9 months ago [\#86853](#86853) by [jackbat](/forum/user/6910-jackbat "View jackbat's Profile") *[500 error on password mismatch](/forum/2-general-talk-about-hikashop/77707-500-error-on-password-mismatch#86853 "Hello, We are doing some testing on the flow of checkout and stumbled upon a 500 error when the passwords do not match. When you hit the back button, and fill it out right, it still doesn't take it, but on the third time it will. I saw in the forum that this was a known bug that was fixed some months back but it is happening to me. Based on that post I went in and checked to see if I had somehow modified the view (user - registration) and it is the default value. I am running the latest version of Hikashop version 2.0.0 Also I checked the same thing on Joomla registration and it seems to work fine. Any Ideas? See attached error....")* was created by *[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")* Hello, We are doing some testing on the flow of checkout and stumbled upon a 500 error when the passwords do not match. When you hit the back button, and fill it out right, it still doesn't take it, but on the third time it will. I saw in the forum that this was a known bug that was fixed some months back but it is happening to me. Based on that post I went in and checked to see if I had somehow modified the view (user - registration) and it is the default value. I am running the latest version of Hikashop version 2.0.0 Also I checked the same thing on Joomla registration and it seems to work fine. Any Ideas? See attached error.... [ ![password-error.jpg](/forum/attachment/8154) ](/forum/attachment/8154 "...word-error.jpg") - [ ![password-error.jpg](/forum/attachment/8154) ](/forum/attachment/8154 "...word-error.jpg") [ ](/forum/attachment/8154?download=1 "...word-error.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NzA3LTUwMC1lcnJvci1vbi1wYXNzd29yZC1taXNtYXRjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 9 months ago [\#86978](#86978) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[500 error on password mismatch](/forum/2-general-talk-about-hikashop/77707-500-error-on-password-mismatch#86978 "Hello, We are doing some testing on the flow of checkout and stumbled upon a 500 error when the passwords do not match. When you hit the back button, and fill it out right, it still doesn't take it, but on the third time it will. I saw in the forum that this was a known bug that was fixed some months back but it is happening to me. Based on that post I went in and checked to see if I had somehow modified the view (user - registration) and it is the default value. I am running the latest version of Hikashop version 2.0.0 Also I checked the same thing on Joomla registration and it seems to work fine. Any Ideas? See attached error....")* Hi there, It sounds strange indeed. However I can't reproduce the problem on my end so could you please give us link to try? Alos, are you sure you looked at the right? You know each template has it own view so maybe you made some customization on specific view. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NzA3LTUwMC1lcnJvci1vbi1wYXNzd29yZC1taXNtYXRjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")** - [![jackbat's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6910-jackbat "View jackbat's Profile") Topic Author - [ Offline](/forum/user/6910-jackbat) Less More - Posts: 35 - Thank you received: 0 - - 13 years 9 months ago [\#86991](#86991) by [jackbat](/forum/user/6910-jackbat "View jackbat's Profile") Replied by *[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")* on topic *[500 error on password mismatch](/forum/2-general-talk-about-hikashop/77707-500-error-on-password-mismatch#86991 "Hello, We are doing some testing on the flow of checkout and stumbled upon a 500 error when the passwords do not match. When you hit the back button, and fill it out right, it still doesn't take it, but on the third time it will. I saw in the forum that this was a known bug that was fixed some months back but it is happening to me. Based on that post I went in and checked to see if I had somehow modified the view (user - registration) and it is the default value. I am running the latest version of Hikashop version 2.0.0 Also I checked the same thing on Joomla registration and it seems to work fine. Any Ideas? See attached error....")* Hello Eliot, The first thing I checked when I saw the issue was to make sure that joomla core was working correctly and it is. I assume you are making the same call from Hikashop but don't' know for sure that is the case. As I said below, the only thing I found in the forum about this was a change to the user-registration view could cause an issue. I checked and that is the default view, so I don't know what else to check. The only views I have been changing is the product views. You can see the problem at [ www.intheboatshed.com/sandypointboatworks](http://www.intheboatshed.com/sandypointboatworks) When you put the wrong passwords in and get the 500 page, hit the back button and try to correct it and you will see some very strange behavior. Thanks for your help. Let me know if there is anything else I can do. Jack Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NzA3LTUwMC1lcnJvci1vbi1wYXNzd29yZC1taXNtYXRjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")** - [![jackbat's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6910-jackbat "View jackbat's Profile") Topic Author - [ Offline](/forum/user/6910-jackbat) Less More - Posts: 35 - Thank you received: 0 - - 13 years 9 months ago [\#86993](#86993) by [jackbat](/forum/user/6910-jackbat "View jackbat's Profile") Replied by *[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")* on topic *[500 error on password mismatch](/forum/2-general-talk-about-hikashop/77707-500-error-on-password-mismatch#86993 "Hello, We are doing some testing on the flow of checkout and stumbled upon a 500 error when the passwords do not match. When you hit the back button, and fill it out right, it still doesn't take it, but on the third time it will. I saw in the forum that this was a known bug that was fixed some months back but it is happening to me. Based on that post I went in and checked to see if I had somehow modified the view (user - registration) and it is the default value. I am running the latest version of Hikashop version 2.0.0 Also I checked the same thing on Joomla registration and it seems to work fine. Any Ideas? See attached error....")* I just verified and checked all hikashop views and there are no customizations other than the product views. I don't think that could effect anything but you can see the product mods at any of the boat kits or boat plans. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NzA3LTUwMC1lcnJvci1vbi1wYXNzd29yZC1taXNtYXRjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")** - [![jackbat's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6910-jackbat "View jackbat's Profile") Topic Author - [ Offline](/forum/user/6910-jackbat) Less More - Posts: 35 - Thank you received: 0 - - 13 years 9 months ago [\#87152](#87152) by [jackbat](/forum/user/6910-jackbat "View jackbat's Profile") Replied by *[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")* on topic *[500 error on password mismatch](/forum/2-general-talk-about-hikashop/77707-500-error-on-password-mismatch#87152 "Hello, We are doing some testing on the flow of checkout and stumbled upon a 500 error when the passwords do not match. When you hit the back button, and fill it out right, it still doesn't take it, but on the third time it will. I saw in the forum that this was a known bug that was fixed some months back but it is happening to me. Based on that post I went in and checked to see if I had somehow modified the view (user - registration) and it is the default value. I am running the latest version of Hikashop version 2.0.0 Also I checked the same thing on Joomla registration and it seems to work fine. Any Ideas? See attached error....")* Hello Eliot, Have you had a chance to try this just to verify the problem? I have been trying to think of a workaround for the problem but haven't come up with anything. Regards, Jack Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NzA3LTUwMC1lcnJvci1vbi1wYXNzd29yZC1taXNtYXRjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 13 years 9 months ago [\#87325](#87325) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[500 error on password mismatch](/forum/2-general-talk-about-hikashop/77707-500-error-on-password-mismatch#87325 "Hello, We are doing some testing on the flow of checkout and stumbled upon a 500 error when the passwords do not match. When you hit the back button, and fill it out right, it still doesn't take it, but on the third time it will. I saw in the forum that this was a known bug that was fixed some months back but it is happening to me. Based on that post I went in and checked to see if I had somehow modified the view (user - registration) and it is the default value. I am running the latest version of Hikashop version 2.0.0 Also I checked the same thing on Joomla registration and it seems to work fine. Any Ideas? See attached error....")* Hi, I tried to reproduce the problem on your website and I was not able to. I tried to login with the wrong password and didn't get the 500 error. The back button didn't do anything either. Could you give more information on how to reproduce the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NzA3LTUwMC1lcnJvci1vbi1wYXNzd29yZC1taXNtYXRjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")** - [![jackbat's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6910-jackbat "View jackbat's Profile") Topic Author - [ Offline](/forum/user/6910-jackbat) Less More - Posts: 35 - Thank you received: 0 - - 13 years 9 months ago [\#87338](#87338) by [jackbat](/forum/user/6910-jackbat "View jackbat's Profile") Replied by *[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")* on topic *[500 error on password mismatch](/forum/2-general-talk-about-hikashop/77707-500-error-on-password-mismatch#87338 "Hello, We are doing some testing on the flow of checkout and stumbled upon a 500 error when the passwords do not match. When you hit the back button, and fill it out right, it still doesn't take it, but on the third time it will. I saw in the forum that this was a known bug that was fixed some months back but it is happening to me. Based on that post I went in and checked to see if I had somehow modified the view (user - registration) and it is the default value. I am running the latest version of Hikashop version 2.0.0 Also I checked the same thing on Joomla registration and it seems to work fine. Any Ideas? See attached error....")* That isn't what I said the problem was. If you try to register with Hikashop and you don't type the same password twice, it will go to a 500 error. I have done it a dozen times and it always gives the same error. Simply type hello for a password and Hello1 for the "retype" password and you will see the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NzA3LTUwMC1lcnJvci1vbi1wYXNzd29yZC1taXNtYXRjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 9 months ago [\#87423](#87423) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[500 error on password mismatch](/forum/2-general-talk-about-hikashop/77707-500-error-on-password-mismatch#87423 "Hello, We are doing some testing on the flow of checkout and stumbled upon a 500 error when the passwords do not match. When you hit the back button, and fill it out right, it still doesn't take it, but on the third time it will. I saw in the forum that this was a known bug that was fixed some months back but it is happening to me. Based on that post I went in and checked to see if I had somehow modified the view (user - registration) and it is the default value. I am running the latest version of Hikashop version 2.0.0 Also I checked the same thing on Joomla registration and it seems to work fine. Any Ideas? See attached error....")* Same as Nicolas, I just tried and I just have an error message either for registration or login. > The passwords you entered do not match. Please enter your desired password in the password field and confirm your entry by entering it in the confirm password field. Could you give more information about your browser? Maybe a video if it doesn't take you too much time... because we definitely can't reach this 500 error. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NzA3LTUwMC1lcnJvci1vbi1wYXNzd29yZC1taXNtYXRjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")** - [![jackbat's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6910-jackbat "View jackbat's Profile") Topic Author - [ Offline](/forum/user/6910-jackbat) Less More - Posts: 35 - Thank you received: 0 - - 13 years 9 months ago [\#87494](#87494) by [jackbat](/forum/user/6910-jackbat "View jackbat's Profile") Replied by *[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")* on topic *[500 error on password mismatch](/forum/2-general-talk-about-hikashop/77707-500-error-on-password-mismatch#87494 "Hello, We are doing some testing on the flow of checkout and stumbled upon a 500 error when the passwords do not match. When you hit the back button, and fill it out right, it still doesn't take it, but on the third time it will. I saw in the forum that this was a known bug that was fixed some months back but it is happening to me. Based on that post I went in and checked to see if I had somehow modified the view (user - registration) and it is the default value. I am running the latest version of Hikashop version 2.0.0 Also I checked the same thing on Joomla registration and it seems to work fine. Any Ideas? See attached error....")* Interesting! I usually use Chrome, however when I got your message I tried it in IE (both latest available softwares) and I got the same error. I have to figure out how to capture my screen. I have the Adobe Creative suite but it doesn't appear to be able to do screen capture. at least I can't find how. I will get back to you with screen recording as soon as I figure out what to use. Any suggestions would be appreciated. Jack Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NzA3LTUwMC1lcnJvci1vbi1wYXNzd29yZC1taXNtYXRjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 9 months ago [\#87549](#87549) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[500 error on password mismatch](/forum/2-general-talk-about-hikashop/77707-500-error-on-password-mismatch#87549 "Hello, We are doing some testing on the flow of checkout and stumbled upon a 500 error when the passwords do not match. When you hit the back button, and fill it out right, it still doesn't take it, but on the third time it will. I saw in the forum that this was a known bug that was fixed some months back but it is happening to me. Based on that post I went in and checked to see if I had somehow modified the view (user - registration) and it is the default value. I am running the latest version of Hikashop version 2.0.0 Also I checked the same thing on Joomla registration and it seems to work fine. Any Ideas? See attached error....")* You can maybe use [ camstudio](http://camstudio.org/) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3NzA3LTUwMC1lcnJvci1vbi1wYXNzd29yZC1taXNtYXRjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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