[Skip to main content](#vessel-content) # Error 404 category / product not found ## - **[MasterFish](/forum/user/13230-masterfish "View MasterFish's Profile")** - [![MasterFish's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13230-masterfish "View MasterFish's Profile") Topic Author - [ Offline](/forum/user/13230-masterfish) Less More - Posts: 3 - Thank you received: 0 - - 13 years 8 months ago - 13 years 8 months ago [\#87600](#87600) by [MasterFish](/forum/user/13230-masterfish "View MasterFish's Profile") *[Error 404 category / product not found](/forum/2-general-talk-about-hikashop/77851-error-404-category-product-not-found#87600 "Hi, I tested Hikashop and work fine.. Now, in the front end, when you select a product from category, or add a product to basket or you log in as user for a order, you will receive a 404 error ..for product or category (it depends) not found.. I search in the forum but not solved.. (checked the SEO options... reinstall component..) The SEO rewrite in joomla is off. link to the menù that list the product is: www.cepstore.it/index.php/articoli-sospesi if you select the item.. error appear..or even if add to basket... Any suggestion? Thanks.")* was created by *[MasterFish](/forum/user/13230-masterfish "View MasterFish's Profile")* Hi, I tested Hikashop and work fine.. Now, in the front end, when you select a product from category, or add a product to basket or you log in as user for a order, you will receive a 404 error ..for product or category (it depends) not found.. I search in the forum but not solved.. (checked the SEO options... reinstall component..) The SEO rewrite in joomla is off. link to the menù that list the product is: [ www.cepstore.it/index.php/articoli-sospesi](http://www.cepstore.it/index.php/articoli-sospesi) if you select the item.. error appear..or even if add to basket... Any suggestion? Thanks. Last edit: 13 years 8 months ago by [MasterFish](/forum/user/13230-masterfish "View MasterFish's Profile"). Reason: link not visible Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3ODUxLWVycm9yLTQwNC1jYXRlZ29yeS1wcm9kdWN0LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MasterFish](/forum/user/13230-masterfish "View MasterFish's Profile")** - [![MasterFish's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13230-masterfish "View MasterFish's Profile") Topic Author - [ Offline](/forum/user/13230-masterfish) Less More - Posts: 3 - Thank you received: 0 - - 13 years 8 months ago [\#87624](#87624) by [MasterFish](/forum/user/13230-masterfish "View MasterFish's Profile") Replied by *[MasterFish](/forum/user/13230-masterfish "View MasterFish's Profile")* on topic *[Error 404 category / product not found](/forum/2-general-talk-about-hikashop/77851-error-404-category-product-not-found#87624 "Hi, I tested Hikashop and work fine.. Now, in the front end, when you select a product from category, or add a product to basket or you log in as user for a order, you will receive a 404 error ..for product or category (it depends) not found.. I search in the forum but not solved.. (checked the SEO options... reinstall component..) The SEO rewrite in joomla is off. link to the menù that list the product is: www.cepstore.it/index.php/articoli-sospesi if you select the item.. error appear..or even if add to basket... Any suggestion? Thanks.")* Solved with SEO off in Joomla configuration... is it the only solution? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3ODUxLWVycm9yLTQwNC1jYXRlZ29yeS1wcm9kdWN0LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 8 months ago [\#87630](#87630) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Error 404 category / product not found](/forum/2-general-talk-about-hikashop/77851-error-404-category-product-not-found#87630 "Hi, I tested Hikashop and work fine.. Now, in the front end, when you select a product from category, or add a product to basket or you log in as user for a order, you will receive a 404 error ..for product or category (it depends) not found.. I search in the forum but not solved.. (checked the SEO options... reinstall component..) The SEO rewrite in joomla is off. link to the menù that list the product is: www.cepstore.it/index.php/articoli-sospesi if you select the item.. error appear..or even if add to basket... Any suggestion? Thanks.")* Hi, The link given don't allow us to click on a product. And no menus bring us to a product listing, or product page... So could you create us an account and add an access to the shop ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3ODUxLWVycm9yLTQwNC1jYXRlZ29yeS1wcm9kdWN0LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MasterFish](/forum/user/13230-masterfish "View MasterFish's Profile")** - [![MasterFish's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13230-masterfish "View MasterFish's Profile") Topic Author - [ Offline](/forum/user/13230-masterfish) Less More - Posts: 3 - Thank you received: 0 - - 13 years 8 months ago [\#87632](#87632) by [MasterFish](/forum/user/13230-masterfish "View MasterFish's Profile") Replied by *[MasterFish](/forum/user/13230-masterfish "View MasterFish's Profile")* on topic *[Error 404 category / product not found](/forum/2-general-talk-about-hikashop/77851-error-404-category-product-not-found#87632 "Hi, I tested Hikashop and work fine.. Now, in the front end, when you select a product from category, or add a product to basket or you log in as user for a order, you will receive a 404 error ..for product or category (it depends) not found.. I search in the forum but not solved.. (checked the SEO options... reinstall component..) The SEO rewrite in joomla is off. link to the menù that list the product is: www.cepstore.it/index.php/articoli-sospesi if you select the item.. error appear..or even if add to basket... Any suggestion? Thanks.")* I solved with SEO off in the Joomla configuration, so I turn off the menus because I was testing. There's an alternative to solve the problem with SEO on? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3ODUxLWVycm9yLTQwNC1jYXRlZ29yeS1wcm9kdWN0LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 8 months ago [\#87646](#87646) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Error 404 category / product not found](/forum/2-general-talk-about-hikashop/77851-error-404-category-product-not-found#87646 "Hi, I tested Hikashop and work fine.. Now, in the front end, when you select a product from category, or add a product to basket or you log in as user for a order, you will receive a 404 error ..for product or category (it depends) not found.. I search in the forum but not solved.. (checked the SEO options... reinstall component..) The SEO rewrite in joomla is off. link to the menù that list the product is: www.cepstore.it/index.php/articoli-sospesi if you select the item.. error appear..or even if add to basket... Any suggestion? Thanks.")* I think that you have to edit your .htaccess file parameters. The default htaccess file is well documented, you have to follow the instructions. If it still doesn't work, you have maybe to use sh404sef. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3ODUxLWVycm9yLTQwNC1jYXRlZ29yeS1wcm9kdWN0LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aero0038](/forum/user/36985-aero0038 "View aero0038's Profile")** - [![aero0038's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36985-aero0038 "View aero0038's Profile") - [ Offline](/forum/user/36985-aero0038) Less More - Posts: 7 - Thank you received: 0 - - 11 years 6 months ago [\#199294](#199294) by [aero0038](/forum/user/36985-aero0038 "View aero0038's Profile") Replied by *[aero0038](/forum/user/36985-aero0038 "View aero0038's Profile")* on topic *[Error 404 category / product not found](/forum/2-general-talk-about-hikashop/77851-error-404-category-product-not-found#199294 "Hi, I tested Hikashop and work fine.. Now, in the front end, when you select a product from category, or add a product to basket or you log in as user for a order, you will receive a 404 error ..for product or category (it depends) not found.. I search in the forum but not solved.. (checked the SEO options... reinstall component..) The SEO rewrite in joomla is off. link to the menù that list the product is: www.cepstore.it/index.php/articoli-sospesi if you select the item.. error appear..or even if add to basket... Any suggestion? Thanks.")* Hello, I have the exact same problem with my Hikashop. Once I turn on SEO in joomla and use Rewrite option, new products don't show anymore. Product not found. Can you give me some pointers or link to solve this problem with -htaccess file? I cannot find the instructions. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3ODUxLWVycm9yLTQwNC1jYXRlZ29yeS1wcm9kdWN0LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 6 months ago [\#199335](#199335) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error 404 category / product not found](/forum/2-general-talk-about-hikashop/77851-error-404-category-product-not-found#199335 "Hi, I tested Hikashop and work fine.. Now, in the front end, when you select a product from category, or add a product to basket or you log in as user for a order, you will receive a 404 error ..for product or category (it depends) not found.. I search in the forum but not solved.. (checked the SEO options... reinstall component..) The SEO rewrite in joomla is off. link to the menù that list the product is: www.cepstore.it/index.php/articoli-sospesi if you select the item.. error appear..or even if add to basket... Any suggestion? Thanks.")* Hi, The error from @MasterFish was a 404 http error which is common with Joomla SEF when the links are not correct on the website. Recent versions of HikaShop can't have that problem anymore with Joomla's SEF system as we added securities to prevent that in HikaShop's code. The issue you're describing is actually totally different since you don't have a 404 error but a "product not found" error. So we would need more information on what you did to be able to help you. Could you provide a link to the listing of the products where these links don't work so that we can look at the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3ODUxLWVycm9yLTQwNC1jYXRlZ29yeS1wcm9kdWN0LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Multi555](/forum/user/13430-multi555 "View Multi555's Profile")** - [![Multi555's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13430-multi555 "View Multi555's Profile") - [ Offline](/forum/user/13430-multi555) Less More - Posts: 9 - Thank you received: 0 - - 11 years 5 months ago [\#202196](#202196) by [Multi555](/forum/user/13430-multi555 "View Multi555's Profile") Replied by *[Multi555](/forum/user/13430-multi555 "View Multi555's Profile")* on topic *[Error 404 category / product not found](/forum/2-general-talk-about-hikashop/77851-error-404-category-product-not-found#202196 "Hi, I tested Hikashop and work fine.. Now, in the front end, when you select a product from category, or add a product to basket or you log in as user for a order, you will receive a 404 error ..for product or category (it depends) not found.. I search in the forum but not solved.. (checked the SEO options... reinstall component..) The SEO rewrite in joomla is off. link to the menù that list the product is: www.cepstore.it/index.php/articoli-sospesi if you select the item.. error appear..or even if add to basket... Any suggestion? Thanks.")* Hi! hikashop 2.4.0 joomla 3.4 I had the same problem, if in hika configuration---> SEF url options---->Remove products and categories id in URLs---> set YES On front end product listing was fine, but when click on product link (try to get product page) i had error message "Product not found" Problem is only when importing product data from csv or ect. I check the database and figure out, the problem coming from product_alias...it was empty. Alias automatic filling was set "YES" When you import products from csv, product_alias will NOT filling automatic, that cause the problem. Solutions 1. Turn off (set NO) "Remove products and categories id in URLs " in configuration on page SEF url otions. 2. In your csv file give a column with name "product_alias" and fill with data. 3. Imort your csv--->open the product in administartor--->simple save it without change anything (when you save the product hikasop is auto fill product_alias if this option is set on)---and done. Or maybe Developers take this on "to do list" and product import will fill autamaticly the product_alias column. Hikashop is one of the best shop systems, and always will better and better, thank's for it! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc3ODUxLWVycm9yLTQwNC1jYXRlZ29yeS1wcm9kdWN0LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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