[Skip to main content](#vessel-content) # State and Zip/Postal Code Missing from User Addres ## - **[cluckngood](/forum/user/11050-cluckngood "View cluckngood's Profile")** - [![cluckngood's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11050-cluckngood "View cluckngood's Profile") Topic Author - [ Offline](/forum/user/11050-cluckngood) Less More - Posts: 40 - Thank you received: 0 - - 13 years 9 months ago [\#88726](#88726) by [cluckngood](/forum/user/11050-cluckngood "View cluckngood's Profile") *[State and Zip/Postal Code Missing from User Addres](/forum/2-general-talk-about-hikashop/78079-state-and-zip-postal-code-missing-from-user-addres#88726 "Has anyone experienced the situation where the State/Province and Zip/Postal Code fields are missing from the Billing Information in the checkout? I have gone through my site for hours now reviewing the code looking for any reason this could happen and have not been able to find any reason. I have even replaced code from another identical website that does not have this issue and cannot seem to find any way to get these fields to reappear. Here is a screen cap of what my page details look like: screencast.com/t/9eVGamLoo i've also gone into the the User manager and the info isn't even available to be entered for the user: screencast.com/t/m70x3FBhktAB All the fields are published in the Custom Fields manager: screencast.com/t/B5GvmjG9fg If anyone has every experienced this before and can offer any direction on how to correct it would be really helpful as my cart is barely functional without this working. Jason")* was created by *[cluckngood](/forum/user/11050-cluckngood "View cluckngood's Profile")* Has anyone experienced the situation where the State/Province and Zip/Postal Code fields are missing from the Billing Information in the checkout? I have gone through my site for hours now reviewing the code looking for any reason this could happen and have not been able to find any reason. I have even replaced code from another identical website that does not have this issue and cannot seem to find any way to get these fields to reappear. Here is a screen cap of what my page details look like: [ screencast.com/t/9eVGamLoo](http://screencast.com/t/9eVGamLoo) i've also gone into the the User manager and the info isn't even available to be entered for the user: [ screencast.com/t/m70x3FBhktAB](http://screencast.com/t/m70x3FBhktAB) All the fields are published in the Custom Fields manager: [ screencast.com/t/B5GvmjG9fg](http://screencast.com/t/B5GvmjG9fg) If anyone has every experienced this before and can offer any direction on how to correct it would be really helpful as my cart is barely functional without this working. Jason Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MDc5LXN0YXRlLWFuZC16aXAtcG9zdGFsLWNvZGUtbWlzc2luZy1mcm9tLXVzZXItYWRkcmVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 9 months ago [\#88813](#88813) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[State and Zip/Postal Code Missing from User Addres](/forum/2-general-talk-about-hikashop/78079-state-and-zip-postal-code-missing-from-user-addres#88813 "Has anyone experienced the situation where the State/Province and Zip/Postal Code fields are missing from the Billing Information in the checkout? I have gone through my site for hours now reviewing the code looking for any reason this could happen and have not been able to find any reason. I have even replaced code from another identical website that does not have this issue and cannot seem to find any way to get these fields to reappear. Here is a screen cap of what my page details look like: screencast.com/t/9eVGamLoo i've also gone into the the User manager and the info isn't even available to be entered for the user: screencast.com/t/m70x3FBhktAB All the fields are published in the Custom Fields manager: screencast.com/t/B5GvmjG9fg If anyone has every experienced this before and can offer any direction on how to correct it would be really helpful as my cart is barely functional without this working. Jason")* Hi, The address country is unpublished, so the states dropdown can not be generated. So the customer can't set his state and it's not display after. Try to publish the country field, set a default value for this field, then edit the state field, set a default value too, and it should work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MDc5LXN0YXRlLWFuZC16aXAtcG9zdGFsLWNvZGUtbWlzc2luZy1mcm9tLXVzZXItYWRkcmVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cluckngood](/forum/user/11050-cluckngood "View cluckngood's Profile")** - [![cluckngood's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11050-cluckngood "View cluckngood's Profile") Topic Author - [ Offline](/forum/user/11050-cluckngood) Less More - Posts: 40 - Thank you received: 0 - - 13 years 9 months ago [\#88907](#88907) by [cluckngood](/forum/user/11050-cluckngood "View cluckngood's Profile") Replied by *[cluckngood](/forum/user/11050-cluckngood "View cluckngood's Profile")* on topic *[State and Zip/Postal Code Missing from User Addres](/forum/2-general-talk-about-hikashop/78079-state-and-zip-postal-code-missing-from-user-addres#88907 "Has anyone experienced the situation where the State/Province and Zip/Postal Code fields are missing from the Billing Information in the checkout? I have gone through my site for hours now reviewing the code looking for any reason this could happen and have not been able to find any reason. I have even replaced code from another identical website that does not have this issue and cannot seem to find any way to get these fields to reappear. Here is a screen cap of what my page details look like: screencast.com/t/9eVGamLoo i've also gone into the the User manager and the info isn't even available to be entered for the user: screencast.com/t/m70x3FBhktAB All the fields are published in the Custom Fields manager: screencast.com/t/B5GvmjG9fg If anyone has every experienced this before and can offer any direction on how to correct it would be really helpful as my cart is barely functional without this working. Jason")* I published the country and still experienced issues. Thank you, thank you to Nicolas for his personal touch investigating the issue and identifying that the postal code field was set to display incorrectly causing a JS loop error. You guys are really fantastic. Glad i made the decision to use HS for my new site store. ![:cheer:](/media/kunena/emoticons/2.png ":cheer:") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MDc5LXN0YXRlLWFuZC16aXAtcG9zdGFsLWNvZGUtbWlzc2luZy1mcm9tLXVzZXItYWRkcmVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jross](/forum/user/12187-jross "View jross's Profile")** - [![jross's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12187-jross "View jross's Profile") - [ Offline](/forum/user/12187-jross) Less More - Posts: 26 - Thank you received: 0 - - 13 years 8 months ago [\#91038](#91038) by [jross](/forum/user/12187-jross "View jross's Profile") Replied by *[jross](/forum/user/12187-jross "View jross's Profile")* on topic *[State and Zip/Postal Code Missing from User Addres](/forum/2-general-talk-about-hikashop/78079-state-and-zip-postal-code-missing-from-user-addres#91038 "Has anyone experienced the situation where the State/Province and Zip/Postal Code fields are missing from the Billing Information in the checkout? I have gone through my site for hours now reviewing the code looking for any reason this could happen and have not been able to find any reason. I have even replaced code from another identical website that does not have this issue and cannot seem to find any way to get these fields to reappear. Here is a screen cap of what my page details look like: screencast.com/t/9eVGamLoo i've also gone into the the User manager and the info isn't even available to be entered for the user: screencast.com/t/m70x3FBhktAB All the fields are published in the Custom Fields manager: screencast.com/t/B5GvmjG9fg If anyone has every experienced this before and can offer any direction on how to correct it would be really helpful as my cart is barely functional without this working. Jason")* Hi there, I am also having issues with getting the states of Australia to appear as a dropdown. I have just 1 country published - Australia. If I publish another country, say New Zealand, then the state dropdowns appear for both countries. I'm using HikaShop 2.1.0 on J2.5.9 website Any ideas but it looks a bit like a bug at this stage. JR Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MDc5LXN0YXRlLWFuZC16aXAtcG9zdGFsLWNvZGUtbWlzc2luZy1mcm9tLXVzZXItYWRkcmVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 8 months ago [\#91146](#91146) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[State and Zip/Postal Code Missing from User Addres](/forum/2-general-talk-about-hikashop/78079-state-and-zip-postal-code-missing-from-user-addres#91146 "Has anyone experienced the situation where the State/Province and Zip/Postal Code fields are missing from the Billing Information in the checkout? I have gone through my site for hours now reviewing the code looking for any reason this could happen and have not been able to find any reason. I have even replaced code from another identical website that does not have this issue and cannot seem to find any way to get these fields to reappear. Here is a screen cap of what my page details look like: screencast.com/t/9eVGamLoo i've also gone into the the User manager and the info isn't even available to be entered for the user: screencast.com/t/m70x3FBhktAB All the fields are published in the Custom Fields manager: screencast.com/t/B5GvmjG9fg If anyone has every experienced this before and can offer any direction on how to correct it would be really helpful as my cart is barely functional without this working. Jason")* Hello, 1. Can you show me how did you configured your "address_country" custom field trough some screenshots ? 2. Could you give a link to your shop so that we can see the problem ? thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MDc5LXN0YXRlLWFuZC16aXAtcG9zdGFsLWNvZGUtbWlzc2luZy1mcm9tLXVzZXItYWRkcmVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 8 months ago [\#91147](#91147) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[State and Zip/Postal Code Missing from User Addres](/forum/2-general-talk-about-hikashop/78079-state-and-zip-postal-code-missing-from-user-addres#91147 "Has anyone experienced the situation where the State/Province and Zip/Postal Code fields are missing from the Billing Information in the checkout? I have gone through my site for hours now reviewing the code looking for any reason this could happen and have not been able to find any reason. I have even replaced code from another identical website that does not have this issue and cannot seem to find any way to get these fields to reappear. Here is a screen cap of what my page details look like: screencast.com/t/9eVGamLoo i've also gone into the the User manager and the info isn't even available to be entered for the user: screencast.com/t/m70x3FBhktAB All the fields are published in the Custom Fields manager: screencast.com/t/B5GvmjG9fg If anyone has every experienced this before and can offer any direction on how to correct it would be really helpful as my cart is barely functional without this working. Jason")* Hi there, You have to change the default state in the custom fields configuration (Display>custom fields> state) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MDc5LXN0YXRlLWFuZC16aXAtcG9zdGFsLWNvZGUtbWlzc2luZy1mcm9tLXVzZXItYWRkcmVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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