[Skip to main content](#vessel-content) # Group After Purchase Not Working ## - **[jaomedes](/forum/user/13588-jaomedes "View jaomedes's Profile")** - [![jaomedes's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13588-jaomedes "View jaomedes's Profile") Topic Author - [ Offline](/forum/user/13588-jaomedes) Less More - Posts: 16 - Thank you received: 1 - - 13 years 8 months ago - 13 years 8 months ago [\#89722](#89722) by [jaomedes](/forum/user/13588-jaomedes "View jaomedes's Profile") *[Group After Purchase Not Working](/forum/2-general-talk-about-hikashop/78285-group-after-purchase-not-working#89722 "Hello, I have the Hikashop business version 2.1.0 / Joomla 3.0 Although I complete the purchase transactions with Paypal, the user does not get added into the group I have configured "after the purchase". The "HikaShop Paypal payment plugin" is Published, not the Paypal Pro though. I have made multiple purchases, all of them successful, but the user never gets added to the right group. Don't know what is wrong or whether something else needs to be configured other than: 1. Enable Paypal plugin. 2. Configure "after purchase group" 3. Configure paypal settings in the payment methods. The user performing the purchase just registered in the system through the registration form. Please, help. Thanks a lot, Jose")* was created by *[jaomedes](/forum/user/13588-jaomedes "View jaomedes's Profile")* Hello, I have the Hikashop business version 2.1.0 / Joomla 3.0 Although I complete the purchase transactions with Paypal, the user does not get added into the group I have configured "after the purchase". The "HikaShop Paypal payment plugin" is Published, not the Paypal Pro though. I have made multiple purchases, all of them successful, but the user never gets added to the right group. Don't know what is wrong or whether something else needs to be configured other than: 1. Enable Paypal plugin. 2. Configure "after purchase group" 3. Configure paypal settings in the payment methods. The user performing the purchase just registered in the system through the registration form. Please, help. Thanks a lot, Jose Last edit: 13 years 8 months ago by [jaomedes](/forum/user/13588-jaomedes "View jaomedes's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4Mjg1LWdyb3VwLWFmdGVyLXB1cmNoYXNlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jaomedes](/forum/user/13588-jaomedes "View jaomedes's Profile")** - [![jaomedes's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13588-jaomedes "View jaomedes's Profile") Topic Author - [ Offline](/forum/user/13588-jaomedes) Less More - Posts: 16 - Thank you received: 1 - - 13 years 8 months ago - 13 years 8 months ago [\#89723](#89723) by [jaomedes](/forum/user/13588-jaomedes "View jaomedes's Profile") Replied by *[jaomedes](/forum/user/13588-jaomedes "View jaomedes's Profile")* on topic *[Group After Purchase Not Working](/forum/2-general-talk-about-hikashop/78285-group-after-purchase-not-working#89723 "Hello, I have the Hikashop business version 2.1.0 / Joomla 3.0 Although I complete the purchase transactions with Paypal, the user does not get added into the group I have configured "after the purchase". The "HikaShop Paypal payment plugin" is Published, not the Paypal Pro though. I have made multiple purchases, all of them successful, but the user never gets added to the right group. Don't know what is wrong or whether something else needs to be configured other than: 1. Enable Paypal plugin. 2. Configure "after purchase group" 3. Configure paypal settings in the payment methods. The user performing the purchase just registered in the system through the registration form. Please, help. Thanks a lot, Jose")* Additional piece of information I found. Just in case is useful. Despite the fact that the order has been fully paid in Paypal, the status of the order is "created". When I manually change the "order status" to "confirmed", the user gets added to the group. Payment confirmed order status="confirmed" How can the confirmation happen automatically? Why if the paypal transaction has been successful the order is still shown as "created"? Jose Last edit: 13 years 8 months ago by [jaomedes](/forum/user/13588-jaomedes "View jaomedes's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4Mjg1LWdyb3VwLWFmdGVyLXB1cmNoYXNlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 13 years 8 months ago [\#89768](#89768) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Group After Purchase Not Working](/forum/2-general-talk-about-hikashop/78285-group-after-purchase-not-working#89768 "Hello, I have the Hikashop business version 2.1.0 / Joomla 3.0 Although I complete the purchase transactions with Paypal, the user does not get added into the group I have configured "after the purchase". The "HikaShop Paypal payment plugin" is Published, not the Paypal Pro though. I have made multiple purchases, all of them successful, but the user never gets added to the right group. Don't know what is wrong or whether something else needs to be configured other than: 1. Enable Paypal plugin. 2. Configure "after purchase group" 3. Configure paypal settings in the payment methods. The user performing the purchase just registered in the system through the registration form. Please, help. Thanks a lot, Jose")* Hi, The problem is indeed that your orders are not confirmed. There are several potential causes to the orders not being confirmed on your website. Here is a FAQ which lists them all: [ www.hikashop.com/en/support/documentatio...or.html#notification](http://www.hikashop.com/en/support/documentation/integrated-documentation/33-hikashop-payment-paypal-error.html#notification) You should check each point. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4Mjg1LWdyb3VwLWFmdGVyLXB1cmNoYXNlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jaomedes](/forum/user/13588-jaomedes "View jaomedes's Profile")** - [![jaomedes's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13588-jaomedes "View jaomedes's Profile") Topic Author - [ Offline](/forum/user/13588-jaomedes) Less More - Posts: 16 - Thank you received: 1 - - 13 years 8 months ago [\#91248](#91248) by [jaomedes](/forum/user/13588-jaomedes "View jaomedes's Profile") Replied by *[jaomedes](/forum/user/13588-jaomedes "View jaomedes's Profile")* on topic *[Group After Purchase Not Working](/forum/2-general-talk-about-hikashop/78285-group-after-purchase-not-working#91248 "Hello, I have the Hikashop business version 2.1.0 / Joomla 3.0 Although I complete the purchase transactions with Paypal, the user does not get added into the group I have configured "after the purchase". The "HikaShop Paypal payment plugin" is Published, not the Paypal Pro though. I have made multiple purchases, all of them successful, but the user never gets added to the right group. Don't know what is wrong or whether something else needs to be configured other than: 1. Enable Paypal plugin. 2. Configure "after purchase group" 3. Configure paypal settings in the payment methods. The user performing the purchase just registered in the system through the registration form. Please, help. Thanks a lot, Jose")* SOLVED. The confirmation was not working when using the shop in the test machine "localhost" but working when using the shop in production. The shop in production gets the CONFIRMATION MESSAGES from PAYPAL. Many thanks. The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4Mjg1LWdyb3VwLWFmdGVyLXB1cmNoYXNlLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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