[Skip to main content](#vessel-content) # Login Not Working ## - **[freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile")** - [![freemanbob's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-03-06.png)](/forum/user/6950-freemanbob "View freemanbob's Profile") Topic Author - [ Offline](/forum/user/6950-freemanbob) Less More - Posts: 32 - Thank you received: 2 - - 13 years 8 months ago [\#90013](#90013) by [freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile") *[Login Not Working](/forum/2-general-talk-about-hikashop/78350-login-not-working#90013 "Hi, I upgraded to 2.5.9 and upgraded a HikaShop plugin and now my frontend customer login has stopped working. No error message or any other indication as to what might be wrong, have you any ideas or has this happened to other HikaShop users. I checked the forums and nothing is showing up. please advise. Regards Bob")* was created by *[freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile")* Hi, I upgraded to 2.5.9 and upgraded a HikaShop plugin and now my frontend customer login has stopped working. No error message or any other indication as to what might be wrong, have you any ideas or has this happened to other HikaShop users. I checked the forums and nothing is showing up. please advise. Regards Bob Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MzUwLWxvZ2luLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile")** - [![freemanbob's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-03-06.png)](/forum/user/6950-freemanbob "View freemanbob's Profile") Topic Author - [ Offline](/forum/user/6950-freemanbob) Less More - Posts: 32 - Thank you received: 2 - - 13 years 8 months ago [\#90028](#90028) by [freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile") Replied by *[freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile")* on topic *[Login Not Working](/forum/2-general-talk-about-hikashop/78350-login-not-working#90028 "Hi, I upgraded to 2.5.9 and upgraded a HikaShop plugin and now my frontend customer login has stopped working. No error message or any other indication as to what might be wrong, have you any ideas or has this happened to other HikaShop users. I checked the forums and nothing is showing up. please advise. Regards Bob")* URGENT! I just noticed that wereas before the login problem items would say login for prices now they are saying Free, this is not good and I know this is a HikaShop issue not a joomla one. I do not want to take my store off-line but may have to if I can not fix this asap. many thanks Bob Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MzUwLWxvZ2luLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 8 months ago [\#90054](#90054) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Login Not Working](/forum/2-general-talk-about-hikashop/78350-login-not-working#90054 "Hi, I upgraded to 2.5.9 and upgraded a HikaShop plugin and now my frontend customer login has stopped working. No error message or any other indication as to what might be wrong, have you any ideas or has this happened to other HikaShop users. I checked the forums and nothing is showing up. please advise. Regards Bob")* Hi, Have you updated HikaShop to the latest version 2.1.0 ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MzUwLWxvZ2luLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile")** - [![freemanbob's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-03-06.png)](/forum/user/6950-freemanbob "View freemanbob's Profile") Topic Author - [ Offline](/forum/user/6950-freemanbob) Less More - Posts: 32 - Thank you received: 2 - - 13 years 8 months ago - 13 years 8 months ago [\#90061](#90061) by [freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile") Replied by *[freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile")* on topic *[Login Not Working](/forum/2-general-talk-about-hikashop/78350-login-not-working#90061 "Hi, I upgraded to 2.5.9 and upgraded a HikaShop plugin and now my frontend customer login has stopped working. No error message or any other indication as to what might be wrong, have you any ideas or has this happened to other HikaShop users. I checked the forums and nothing is showing up. please advise. Regards Bob")* Yes I have updated to 2.1.0 yesterday actually. I have edited the language file to say 'Log in to see prices' as I had forgotten that when you update the HikaShop or or is it because I did a fresh install that it dumped a new language file on top of my edited one. Still concerned about not being able to login? Last edit: 13 years 8 months ago by [freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MzUwLWxvZ2luLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 8 months ago [\#90112](#90112) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Login Not Working](/forum/2-general-talk-about-hikashop/78350-login-not-working#90112 "Hi, I upgraded to 2.5.9 and upgraded a HikaShop plugin and now my frontend customer login has stopped working. No error message or any other indication as to what might be wrong, have you any ideas or has this happened to other HikaShop users. I checked the forums and nothing is showing up. please advise. Regards Bob")* Hi, If you modify the language file, the best is to use the "override" part which is stored in a file which would not overwrite during updates/install. About your login problem, would it be possible to have an access to your store ? Because we do not have such problem on our side, it is possible to log-in in our demo website so, the best would be to have an access in order to see it. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MzUwLWxvZ2luLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile")** - [![freemanbob's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-03-06.png)](/forum/user/6950-freemanbob "View freemanbob's Profile") Topic Author - [ Offline](/forum/user/6950-freemanbob) Less More - Posts: 32 - Thank you received: 2 - - 13 years 8 months ago [\#90123](#90123) by [freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile") Replied by *[freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile")* on topic *[Login Not Working](/forum/2-general-talk-about-hikashop/78350-login-not-working#90123 "Hi, I upgraded to 2.5.9 and upgraded a HikaShop plugin and now my frontend customer login has stopped working. No error message or any other indication as to what might be wrong, have you any ideas or has this happened to other HikaShop users. I checked the forums and nothing is showing up. please advise. Regards Bob")* Hi Jerome, I just tried to set up a test account with manager and registered permissions. I just tried to login to the back end with the new account and it would not let me log in the backend either. So it would seem that the only user that can log in to the back end is the super users. But the super user can not log in to the front end either. I will get back to you about letting you in using my super user account, i'll sleep on it. Thanks for answering the post. Bob Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MzUwLWxvZ2luLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 8 months ago [\#90152](#90152) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Login Not Working](/forum/2-general-talk-about-hikashop/78350-login-not-working#90152 "Hi, I upgraded to 2.5.9 and upgraded a HikaShop plugin and now my frontend customer login has stopped working. No error message or any other indication as to what might be wrong, have you any ideas or has this happened to other HikaShop users. I checked the forums and nothing is showing up. please advise. Regards Bob")* Hi, You can create a new user in the "Administrator" group, and this user should have access to the backend, unless you have edited the ACL. The Super User should have access on the frontend.. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MzUwLWxvZ2luLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile")** - [![freemanbob's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-03-06.png)](/forum/user/6950-freemanbob "View freemanbob's Profile") Topic Author - [ Offline](/forum/user/6950-freemanbob) Less More - Posts: 32 - Thank you received: 2 - - 13 years 8 months ago [\#90183](#90183) by [freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile") Replied by *[freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile")* on topic *[Login Not Working](/forum/2-general-talk-about-hikashop/78350-login-not-working#90183 "Hi, I upgraded to 2.5.9 and upgraded a HikaShop plugin and now my frontend customer login has stopped working. No error message or any other indication as to what might be wrong, have you any ideas or has this happened to other HikaShop users. I checked the forums and nothing is showing up. please advise. Regards Bob")* Hi, I have been trawling the joomla forums and this problem seems to be an ongoing problem from at least 2008???? One suggestion was to switch off each plugin one by one to determine if it is a plugin compatibility problem and the only updates I have made have been HikaShop so something to look at perhaps. I would appriciate any suggestions and will think about access to the backend for Jerome. I'll have a go at setting up another manager account and see what happens. Really disappointed at the lack of answers and the impact on my users and my site. Bob Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MzUwLWxvZ2luLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile")** - [![freemanbob's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-03-06.png)](/forum/user/6950-freemanbob "View freemanbob's Profile") Topic Author - [ Offline](/forum/user/6950-freemanbob) Less More - Posts: 32 - Thank you received: 2 - - 13 years 8 months ago [\#90201](#90201) by [freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile") Replied by *[freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile")* on topic *[Login Not Working](/forum/2-general-talk-about-hikashop/78350-login-not-working#90201 "Hi, I upgraded to 2.5.9 and upgraded a HikaShop plugin and now my frontend customer login has stopped working. No error message or any other indication as to what might be wrong, have you any ideas or has this happened to other HikaShop users. I checked the forums and nothing is showing up. please advise. Regards Bob")* I have set up a test user with admin rights and I was able to login to the backend but not able to login to the front end. I can not login to the front end with the super user no responce, no error and I checked to see if I was logged by going to the administrator area to check on who was logged in. Really getting serious now. I am mid way through stopping each plugin one by one. Bob Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MzUwLWxvZ2luLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 8 months ago [\#90213](#90213) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Login Not Working](/forum/2-general-talk-about-hikashop/78350-login-not-working#90213 "Hi, I upgraded to 2.5.9 and upgraded a HikaShop plugin and now my frontend customer login has stopped working. No error message or any other indication as to what might be wrong, have you any ideas or has this happened to other HikaShop users. I checked the forums and nothing is showing up. please advise. Regards Bob")* Hi, We can't help you if we do not have any access or link to your store. > About your login problem, would it be possible to have an access to your store ? > Because we do not have such problem on our side, it is possible to log-in in our demo website so, the best would be to have an access in order to see it. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MzUwLWxvZ2luLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile")** - [![freemanbob's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-03-06.png)](/forum/user/6950-freemanbob "View freemanbob's Profile") Topic Author - [ Offline](/forum/user/6950-freemanbob) Less More - Posts: 32 - Thank you received: 2 - - 13 years 8 months ago [\#90275](#90275) by [freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile") Replied by *[freemanbob](/forum/user/6950-freemanbob "View freemanbob's Profile")* on topic *[Login Not Working](/forum/2-general-talk-about-hikashop/78350-login-not-working#90275 "Hi, I upgraded to 2.5.9 and upgraded a HikaShop plugin and now my frontend customer login has stopped working. No error message or any other indication as to what might be wrong, have you any ideas or has this happened to other HikaShop users. I checked the forums and nothing is showing up. please advise. Regards Bob")* Hi All, I FOUND THE PROBLEM (at least for me) I have been trying for the past three days to fix my problem which was the front end login stopped working. No error message just refreshed page and ignoring every login and password even super admin. I was running joomla 2.5.8 and followed the upgrade process as usual and upgraded to 2.5.9. I also upgrade my HikaShop to 2.1.0 then it all went horribly wrong, not being able to determine which upgrade was the culprit. I trawled the forums looking for an answer and many people seemed to be experiencing similar problems with no real clear cut reason why (joomla has a history of login function stopping all the way back to 2008????? why is that?????) So I decided to switch off every plugin (not the modules) and switch on, the ones that were turned off, one.... at.... a.... time.... and eventually **I discovered that the login started working again after** I had switched on the EUCookieDirectiveLite the plugin was switched off over a month ago (perhaps a good idea to delete unwanted plugins rather than keep them) and I still do not know why this plugin should effect joomla's login or if HikaShop's upgrade had anything to do with it. I should also mention that I cleared all cookies from Chrome just before I noticed the login not working, not sure if that is relevant. I hope this is of some help, I am still concerned about the fact that login problems have been around for so long! Please add to this post if you find out why an switched off plugin should have an impact on logins after an upgrade, one for the hard core programmers. Love & Unity Bobfreedom The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4MzUwLWxvZ2luLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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