[Skip to main content](#vessel-content) # Paypal Pro not working in Internet Explorer ## - **[ajandu](/forum/user/13017-ajandu "View ajandu's Profile")** - [![ajandu's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13017-ajandu "View ajandu's Profile") Topic Author - [ Offline](/forum/user/13017-ajandu) Less More - Posts: 9 - Thank you received: 0 - - 13 years 8 months ago [\#90352](#90352) by [ajandu](/forum/user/13017-ajandu "View ajandu's Profile") *[Paypal Pro not working in Internet Explorer](/forum/2-general-talk-about-hikashop/78427-paypal-pro-not-working-in-internet-explorer#90352 "Hello, I have Paypal Pro as my only payment method in Hikashop. It seems to work fine in Safari, however, customers are complaining that it will not work for them in Internet Explorer (both versions 7 and 9). When the information is entered and then "submit info" is clicked, we have had two complaints - 1. it kicks back to the home page, and 2. nothing happens, the button will not click and seems "dead". Is this an issue with the browser, Hikashop, or Paypal Pro? Has anyone else had the same issue? We need to be able to address this asap so our customers can place their orders! Thank you, Allison")* was created by *[ajandu](/forum/user/13017-ajandu "View ajandu's Profile")* Hello, I have Paypal Pro as my only payment method in Hikashop. It seems to work fine in Safari, however, customers are complaining that it will not work for them in Internet Explorer (both versions 7 and 9). When the information is entered and then "submit info" is clicked, we have had two complaints - 1. it kicks back to the home page, and 2. nothing happens, the button will not click and seems "dead". Is this an issue with the browser, Hikashop, or Paypal Pro? Has anyone else had the same issue? We need to be able to address this asap so our customers can place their orders! Thank you, Allison Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NDI3LXBheXBhbC1wcm8tbm90LXdvcmtpbmctaW4taW50ZXJuZXQtZXhwbG9yZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 8 months ago [\#90399](#90399) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Paypal Pro not working in Internet Explorer](/forum/2-general-talk-about-hikashop/78427-paypal-pro-not-working-in-internet-explorer#90399 "Hello, I have Paypal Pro as my only payment method in Hikashop. It seems to work fine in Safari, however, customers are complaining that it will not work for them in Internet Explorer (both versions 7 and 9). When the information is entered and then "submit info" is clicked, we have had two complaints - 1. it kicks back to the home page, and 2. nothing happens, the button will not click and seems "dead". Is this an issue with the browser, Hikashop, or Paypal Pro? Has anyone else had the same issue? We need to be able to address this asap so our customers can place their orders! Thank you, Allison")* Hi, Do you have some javascript errors in your checkout page with Internet Explorer ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NDI3LXBheXBhbC1wcm8tbm90LXdvcmtpbmctaW4taW50ZXJuZXQtZXhwbG9yZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[ajandu](/forum/user/13017-ajandu "View ajandu's Profile")** - [![ajandu's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13017-ajandu "View ajandu's Profile") Topic Author - [ Offline](/forum/user/13017-ajandu) Less More - Posts: 9 - Thank you received: 0 - - 13 years 8 months ago [\#90508](#90508) by [ajandu](/forum/user/13017-ajandu "View ajandu's Profile") Replied by *[ajandu](/forum/user/13017-ajandu "View ajandu's Profile")* on topic *[Paypal Pro not working in Internet Explorer](/forum/2-general-talk-about-hikashop/78427-paypal-pro-not-working-in-internet-explorer#90508 "Hello, I have Paypal Pro as my only payment method in Hikashop. It seems to work fine in Safari, however, customers are complaining that it will not work for them in Internet Explorer (both versions 7 and 9). When the information is entered and then "submit info" is clicked, we have had two complaints - 1. it kicks back to the home page, and 2. nothing happens, the button will not click and seems "dead". Is this an issue with the browser, Hikashop, or Paypal Pro? Has anyone else had the same issue? We need to be able to address this asap so our customers can place their orders! Thank you, Allison")* No errors come up at all. It just doesn't work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NDI3LXBheXBhbC1wcm8tbm90LXdvcmtpbmctaW4taW50ZXJuZXQtZXhwbG9yZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[ajandu](/forum/user/13017-ajandu "View ajandu's Profile")** - [![ajandu's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13017-ajandu "View ajandu's Profile") Topic Author - [ Offline](/forum/user/13017-ajandu) Less More - Posts: 9 - Thank you received: 0 - - 13 years 8 months ago [\#90736](#90736) by [ajandu](/forum/user/13017-ajandu "View ajandu's Profile") Replied by *[ajandu](/forum/user/13017-ajandu "View ajandu's Profile")* on topic *[Paypal Pro not working in Internet Explorer](/forum/2-general-talk-about-hikashop/78427-paypal-pro-not-working-in-internet-explorer#90736 "Hello, I have Paypal Pro as my only payment method in Hikashop. It seems to work fine in Safari, however, customers are complaining that it will not work for them in Internet Explorer (both versions 7 and 9). When the information is entered and then "submit info" is clicked, we have had two complaints - 1. it kicks back to the home page, and 2. nothing happens, the button will not click and seems "dead". Is this an issue with the browser, Hikashop, or Paypal Pro? Has anyone else had the same issue? We need to be able to address this asap so our customers can place their orders! Thank you, Allison")* Hello - can someone please give some insight on this? I don't know how many customers I am losing because of these issues!! I'm thinking it is a Hikashop issue because now there are reports that the refresh button in the shopping cart is not working either...Please advise asap Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NDI3LXBheXBhbC1wcm8tbm90LXdvcmtpbmctaW4taW50ZXJuZXQtZXhwbG9yZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 8 months ago [\#90851](#90851) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Paypal Pro not working in Internet Explorer](/forum/2-general-talk-about-hikashop/78427-paypal-pro-not-working-in-internet-explorer#90851 "Hello, I have Paypal Pro as my only payment method in Hikashop. It seems to work fine in Safari, however, customers are complaining that it will not work for them in Internet Explorer (both versions 7 and 9). When the information is entered and then "submit info" is clicked, we have had two complaints - 1. it kicks back to the home page, and 2. nothing happens, the button will not click and seems "dead". Is this an issue with the browser, Hikashop, or Paypal Pro? Has anyone else had the same issue? We need to be able to address this asap so our customers can place their orders! Thank you, Allison")* Hi, Could you give us a link to your website to see the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NDI3LXBheXBhbC1wcm8tbm90LXdvcmtpbmctaW4taW50ZXJuZXQtZXhwbG9yZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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