[Skip to main content](#vessel-content) # User cancels payment at PayPal, but order still is ## - **[mocana](/forum/user/11934-mocana "View mocana's Profile")** - [![mocana's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11934-mocana "View mocana's Profile") Topic Author - [ Offline](/forum/user/11934-mocana) Less More - Posts: 8 - Thank you received: 0 - - 13 years 8 months ago [\#91342](#91342) by [mocana](/forum/user/11934-mocana "View mocana's Profile") *[User cancels payment at PayPal, but order still is](/forum/2-general-talk-about-hikashop/78604-user-cancels-payment-at-paypal-but-order-still-is#91342 "We have a website and are running into an issue where after a user is redirected to pay at PayPal, if they cancel, or close their browser, it still generates an order as if they did pay. We are using...")* was created by *[mocana](/forum/user/11934-mocana "View mocana's Profile")* We have a website and are running into an issue where after a user is redirected to pay at PayPal, if they cancel, or close their browser, it still generates an order as if they did pay. We are using SEF urls with .htaccess, would this be the first place to turn off/start? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjA0LXVzZXItY2FuY2Vscy1wYXltZW50LWF0LXBheXBhbC1idXQtb3JkZXItc3RpbGwtaXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 8 months ago [\#91383](#91383) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[User cancels payment at PayPal, but order still is](/forum/2-general-talk-about-hikashop/78604-user-cancels-payment-at-paypal-but-order-still-is#91383 "We have a website and are running into an issue where after a user is redirected to pay at PayPal, if they cancel, or close their browser, it still generates an order as if they did pay. We are using...")* Hello, 1. Can you show me a screenshot of how did you configured your paypal payment method ? It would help me to know what the problem exactly is ![:)](/media/kunena/emoticons/8.png ":)"). 2. Can you try it without any SEF module ? Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjA0LXVzZXItY2FuY2Vscy1wYXltZW50LWF0LXBheXBhbC1idXQtb3JkZXItc3RpbGwtaXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Smartmax](/forum/user/35747-smartmax "View Smartmax's Profile")** - [![Smartmax's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35747-smartmax "View Smartmax's Profile") - [ Offline](/forum/user/35747-smartmax) Less More - Posts: 3 - Thank you received: 0 - - 11 years 9 months ago - 11 years 9 months ago [\#186694](#186694) by [Smartmax](/forum/user/35747-smartmax "View Smartmax's Profile") Replied by *[Smartmax](/forum/user/35747-smartmax "View Smartmax's Profile")* on topic *[User cancels payment at PayPal, but order still is](/forum/2-general-talk-about-hikashop/78604-user-cancels-payment-at-paypal-but-order-still-is#186694 "We have a website and are running into an issue where after a user is redirected to pay at PayPal, if they cancel, or close their browser, it still generates an order as if they did pay. We are using...")* Hi There, I have the exact same problem with HikaShop. I tested it for myself, I placed the order, wanted to pay, but at the last second didn't pay the order/closed the window (didn't cancel). But I got a conformation as if I payd the order... Last edit: 11 years 9 months ago by [Smartmax](/forum/user/35747-smartmax "View Smartmax's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjA0LXVzZXItY2FuY2Vscy1wYXltZW50LWF0LXBheXBhbC1idXQtb3JkZXItc3RpbGwtaXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 9 months ago [\#186697](#186697) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[User cancels payment at PayPal, but order still is](/forum/2-general-talk-about-hikashop/78604-user-cancels-payment-at-paypal-but-order-still-is#186697 "We have a website and are running into an issue where after a user is redirected to pay at PayPal, if they cancel, or close their browser, it still generates an order as if they did pay. We are using...")* Hello, Can you show me how did you configured your PayPal payment method through some screenshots ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjA0LXVzZXItY2FuY2Vscy1wYXltZW50LWF0LXBheXBhbC1idXQtb3JkZXItc3RpbGwtaXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Smartmax](/forum/user/35747-smartmax "View Smartmax's Profile")** - [![Smartmax's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35747-smartmax "View Smartmax's Profile") - [ Offline](/forum/user/35747-smartmax) Less More - Posts: 3 - Thank you received: 0 - - 11 years 9 months ago - 11 years 9 months ago [\#186799](#186799) by [Smartmax](/forum/user/35747-smartmax "View Smartmax's Profile") Replied by *[Smartmax](/forum/user/35747-smartmax "View Smartmax's Profile")* on topic *[User cancels payment at PayPal, but order still is](/forum/2-general-talk-about-hikashop/78604-user-cancels-payment-at-paypal-but-order-still-is#186799 "We have a website and are running into an issue where after a user is redirected to pay at PayPal, if they cancel, or close their browser, it still generates an order as if they did pay. We are using...")* Goodmorning Mohamed, It's a Dutch website where you can buy tickets for a Blues Festival [ www.sbrr.nl/webshop](http://www.sbrr.nl/webshop) We use the Plugin "iDEAL", wich automatically connect with all the Dutch banks. Than we use also a component "JD iDEAL Gateway" which makes the actual connection. - [ ![Schermafbeelding_2015-01-15_om_08_07_32.png](/forum/attachment/21726) ](/forum/attachment/21726 "...m_08_07_32.png") [ ](/forum/attachment/21726?download=1 "...m_08_07_32.png") - [ ![Jdeaul.png](/forum/attachment/21729) ](/forum/attachment/21729 "Jdeaul.png") [ ](/forum/attachment/21729?download=1 "Jdeaul.png") Last edit: 11 years 9 months ago by [Smartmax](/forum/user/35747-smartmax "View Smartmax's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjA0LXVzZXItY2FuY2Vscy1wYXltZW50LWF0LXBheXBhbC1idXQtb3JkZXItc3RpbGwtaXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 9 months ago [\#186834](#186834) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[User cancels payment at PayPal, but order still is](/forum/2-general-talk-about-hikashop/78604-user-cancels-payment-at-paypal-but-order-still-is#186834 "We have a website and are running into an issue where after a user is redirected to pay at PayPal, if they cancel, or close their browser, it still generates an order as if they did pay. We are using...")* Hi, I am sorry but we can't provide support on iDEAL plugins, we did not know them, we did not develop them. Please contact the iDEAL support. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjA0LXVzZXItY2FuY2Vscy1wYXltZW50LWF0LXBheXBhbC1idXQtb3JkZXItc3RpbGwtaXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")** - [![Sunshine's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35562.jpg)](/forum/user/35562-sunshine "View Sunshine's Profile") - [ Offline](/forum/user/35562-sunshine) Less More - Posts: 75 - Thank you received: 0 - - - - 11 years 9 months ago - 11 years 9 months ago [\#186911](#186911) by [Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile") Replied by *[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")* on topic *[User cancels payment at PayPal, but order still is](/forum/2-general-talk-about-hikashop/78604-user-cancels-payment-at-paypal-but-order-still-is#186911 "We have a website and are running into an issue where after a user is redirected to pay at PayPal, if they cancel, or close their browser, it still generates an order as if they did pay. We are using...")* Jerome can you help me? , because I have the same problem. If customers cancel the paypal payment the order still stays as an order in backend. --- /Christina Last edit: 11 years 9 months ago by [Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjA0LXVzZXItY2FuY2Vscy1wYXltZW50LWF0LXBheXBhbC1idXQtb3JkZXItc3RpbGwtaXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 9 months ago [\#186916](#186916) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[User cancels payment at PayPal, but order still is](/forum/2-general-talk-about-hikashop/78604-user-cancels-payment-at-paypal-but-order-still-is#186916 "We have a website and are running into an issue where after a user is redirected to pay at PayPal, if they cancel, or close their browser, it still generates an order as if they did pay. We are using...")* Hi, Please make a new thread an explain exactly your problem (like : where the paypal payment is cancelled). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjA0LXVzZXItY2FuY2Vscy1wYXltZW50LWF0LXBheXBhbC1idXQtb3JkZXItc3RpbGwtaXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")** - [![Sunshine's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35562.jpg)](/forum/user/35562-sunshine "View Sunshine's Profile") - [ Offline](/forum/user/35562-sunshine) Less More - Posts: 75 - Thank you received: 0 - - - - 11 years 9 months ago [\#186995](#186995) by [Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile") Replied by *[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")* on topic *[User cancels payment at PayPal, but order still is](/forum/2-general-talk-about-hikashop/78604-user-cancels-payment-at-paypal-but-order-still-is#186995 "We have a website and are running into an issue where after a user is redirected to pay at PayPal, if they cancel, or close their browser, it still generates an order as if they did pay. We are using...")* allright sorry about that, thougt it was the same problem --- /Christina Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjA0LXVzZXItY2FuY2Vscy1wYXltZW50LWF0LXBheXBhbC1idXQtb3JkZXItc3RpbGwtaXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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