[Skip to main content](#vessel-content) # cart not registering customer shopping ## - **[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")** - [![michelsacramento's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bunny.png)](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Topic Author - [ Offline](/forum/user/13987-michelsacramento) Less More - Posts: 21 - Thank you received: 0 - - - - [](http://www.pastoralefrancophoneuk.org/fr/) - 13 years 8 months ago [\#91734](#91734) by [michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile") *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#91734 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* was created by *[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")* I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? [ pastoralefrancophoneuk.org/fr/produits.html](http://pastoralefrancophoneuk.org/fr/produits.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 8 months ago [\#91867](#91867) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#91867 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* Hi, Could you give us a screenshot of your cart configuration, and one of a product page edition ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")** - [![michelsacramento's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bunny.png)](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Topic Author - [ Offline](/forum/user/13987-michelsacramento) Less More - Posts: 21 - Thank you received: 0 - - - - [](http://www.pastoralefrancophoneuk.org/fr/) - 13 years 8 months ago [\#91884](#91884) by [michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Replied by *[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#91884 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* Sure! Please see Word file attachment Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")** - [![michelsacramento's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bunny.png)](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Topic Author - [ Offline](/forum/user/13987-michelsacramento) Less More - Posts: 21 - Thank you received: 0 - - - - [](http://www.pastoralefrancophoneuk.org/fr/) - 13 years 8 months ago [\#92006](#92006) by [michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Replied by *[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#92006 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* Xavier, Est-ce que tu pourrais aider a fixer mon probleme de cart qui n'enregistre pas les selections du client et qui m'envoie le popup message: "votre panier est vide"? Par ailleurs, je voudrais avoir le module login, le module cart, et le module categories des produits sur une meme page web Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 13 years 8 months ago [\#92265](#92265) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#92265 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* Thank you for not posting your questions on both the forum and our contact form. It means more work for us and thus less time to help everyone and improve HikaShop. I already gave the solutions to all of that via email > The add to cart buttons that you added in the description of your > products are not valid. You actually don't need to do that. Simply > turn off the catalog mode of the configuration and you will see the > add to cart buttons of HikaShop automatically. > > On your screenshot, you have a category called 2013: my Year of > Expension, Bishop Stephen Irie and a product with the same name. > That's two different things. > I don't know why you created a category with the same name as a > product if you don't need to category. Simply delete the category and > voilà. > > Regarding the menu title which is squashed, that's because of your template CSS. > You have the CSS: > \#rt-main ul.menu { > margin: -11px; > padding: 0; > } > in the file [ pastoralefrancophoneuk.org/templates/ca\_...j17/css/template.css](http://pastoralefrancophoneuk.org/templates/ca_cloudbase2_j17/css/template.css) > Remove the margin line there and it will display normally. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")** - [![michelsacramento's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bunny.png)](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Topic Author - [ Offline](/forum/user/13987-michelsacramento) Less More - Posts: 21 - Thank you received: 0 - - - - [](http://www.pastoralefrancophoneuk.org/fr/) - 13 years 7 months ago [\#93151](#93151) by [michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Replied by *[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#93151 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* I have tried deleting those categories dozens of times, in VAIN. I am stuck here... *This attachment is hidden for guests. Please log in or register to see it.* As for the module display squashed, I have modified the related CSS entry as recommended. That's fine now, thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")** - [![michelsacramento's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bunny.png)](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Topic Author - [ Offline](/forum/user/13987-michelsacramento) Less More - Posts: 21 - Thank you received: 0 - - - - [](http://www.pastoralefrancophoneuk.org/fr/) - 13 years 7 months ago [\#93152](#93152) by [michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Replied by *[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#93152 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* NB: the issue with categories is that it is happening for the Livres and CDs categories, but not on the DVDs category, which is just odd! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")** - [![michelsacramento's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bunny.png)](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Topic Author - [ Offline](/forum/user/13987-michelsacramento) Less More - Posts: 21 - Thank you received: 0 - - - - [](http://www.pastoralefrancophoneuk.org/fr/) - 13 years 7 months ago [\#93164](#93164) by [michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Replied by *[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#93164 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* Would you mind send me a screenshot of the place where you turn off the catalog mode in the general configuration, please? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")** - [![michelsacramento's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bunny.png)](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Topic Author - [ Offline](/forum/user/13987-michelsacramento) Less More - Posts: 21 - Thank you received: 0 - - - - [](http://www.pastoralefrancophoneuk.org/fr/) - 13 years 7 months ago [\#93167](#93167) by [michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Replied by *[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#93167 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* Sorry! I think I have found the catalog radio button to turn off the active mode. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")** - [![michelsacramento's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bunny.png)](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Topic Author - [ Offline](/forum/user/13987-michelsacramento) Less More - Posts: 21 - Thank you received: 0 - - - - [](http://www.pastoralefrancophoneuk.org/fr/) - 13 years 7 months ago [\#93196](#93196) by [michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Replied by *[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#93196 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* I have finally managed to delete the redundant categories. But I still get a doubled display of each item. Any idea where might come from? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 13 years 7 months ago [\#93475](#93475) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#93475 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* I don't see the items in double on your pages. Can you give a link to a page where that happens ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")** - [![michelsacramento's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bunny.png)](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Topic Author - [ Offline](/forum/user/13987-michelsacramento) Less More - Posts: 21 - Thank you received: 0 - - - - [](http://www.pastoralefrancophoneuk.org/fr/) - 13 years 7 months ago [\#93486](#93486) by [michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Replied by *[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#93486 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* I have been working on this every day, without much success! But there are some changes. On the this page: [ pastoralefrancophoneuk.org/fr/e-shopping.html](http://pastoralefrancophoneuk.org/fr/e-shopping.html) at the bottom, it is colored and inconsistant in contents. A mixture of categories items Besides, I cannot get items per category to display in three columns instead of one, so that visitors need not to scroll down that long. [ ![display_of_items_in_one_column.png](/forum/attachment/8986) ](/forum/attachment/8986 "...one_column.png") - [ ![display_of_items_in_one_column.png](/forum/attachment/8986) ](/forum/attachment/8986 "...one_column.png") [ ](/forum/attachment/8986?download=1 "...one_column.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")** - [![michelsacramento's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bunny.png)](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Topic Author - [ Offline](/forum/user/13987-michelsacramento) Less More - Posts: 21 - Thank you received: 0 - - - - [](http://www.pastoralefrancophoneuk.org/fr/) - 13 years 7 months ago [\#93489](#93489) by [michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Replied by *[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#93489 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* I have difficulties removing the second description of a selected item: [ ![double_description_displayed.png](/forum/attachment/8987) ](/forum/attachment/8987 "..._displayed.png") - [ ![double_description_displayed.png](/forum/attachment/8987) ](/forum/attachment/8987 "..._displayed.png") [ ](/forum/attachment/8987?download=1 "..._displayed.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 7 months ago [\#93554](#93554) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#93554 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* Hi, To display in 3 columns, you have to change the parameters of the associated module of the menu "hikashop-menu-for-categories-listing". You can access it via, Display > Content menu, then "Associated module.." For the description, you have to edit the view "product / show_tabular" in Display > Views and remove the first instance of the description. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")** - [![michelsacramento's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bunny.png)](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Topic Author - [ Offline](/forum/user/13987-michelsacramento) Less More - Posts: 21 - Thank you received: 0 - - - - [](http://www.pastoralefrancophoneuk.org/fr/) - 13 years 7 months ago [\#93609](#93609) by [michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Replied by *[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#93609 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* Thanks for coming back to me. But I dont get it. My Hikashop is in the French version, so I need to juggle with what you are trying to suggest and instructions that make no sense to me immediately such as: "you have to edit the view "product / show_tabular" in Display > Views and remove the first instance of the description." Please provide screenshots Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")** - [![michelsacramento's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bunny.png)](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Topic Author - [ Offline](/forum/user/13987-michelsacramento) Less More - Posts: 21 - Thank you received: 0 - - - - [](http://www.pastoralefrancophoneuk.org/fr/) - 13 years 7 months ago [\#93655](#93655) by [michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Replied by *[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#93655 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* Hi, I have tried to change the config of the list of associated products as directed. It seems not to work as expected. Here is a screenshot: [ ![config_associated_list_of_products_module.png](/forum/attachment/8999) ](/forum/attachment/8999 "...cts_module.png") - [ ![config_associated_list_of_products_module.png](/forum/attachment/8999) ](/forum/attachment/8999 "...cts_module.png") [ ](/forum/attachment/8999?download=1 "...cts_module.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")** - [![michelsacramento's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bunny.png)](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Topic Author - [ Offline](/forum/user/13987-michelsacramento) Less More - Posts: 21 - Thank you received: 0 - - - - [](http://www.pastoralefrancophoneuk.org/fr/) - 13 years 7 months ago [\#93668](#93668) by [michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Replied by *[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#93668 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* I have some issues such as display of dots left of the item boxes: , I cannot work out why this placeholder entry "{hikashop_social}" appears here [ ![display_of_items_in_one_column_2013-03-08.png](/forum/attachment/9003) ](/forum/attachment/9003 "...2013-03-08.png") and how can I reduce the width of these item boxes to a eourth of its actual width, etc. [ ![display_of_dots_and_un-necessarily_wide_box_for_each_item.png](/forum/attachment/9004) ](/forum/attachment/9004 "..._each_item.png") I have tried to remove the second display of item description in vain: [ ![double_description_displayed_2013-03-08.png](/forum/attachment/9005) ](/forum/attachment/9005 "...2013-03-08.png") I need serious straightforward help here, please. NB: my hikashop is in a french version Many thanks - [ ![display_of_items_in_one_column_2013-03-08.png](/forum/attachment/9003) ](/forum/attachment/9003 "...2013-03-08.png") [ ](/forum/attachment/9003?download=1 "...2013-03-08.png") - [ ![display_of_dots_and_un-necessarily_wide_box_for_each_item.png](/forum/attachment/9004) ](/forum/attachment/9004 "..._each_item.png") [ ](/forum/attachment/9004?download=1 "..._each_item.png") - [ ![double_description_displayed_2013-03-08.png](/forum/attachment/9005) ](/forum/attachment/9005 "...2013-03-08.png") [ ](/forum/attachment/9005?download=1 "...2013-03-08.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 13 years 7 months ago [\#94038](#94038) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#94038 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* Hi, Regarding the fact that your products are stuck on one column instead of several like you configured them, that's because your template doesn't handle the "thumbnails" component of bootstrap ( [ twitter.github.com/bootstrap/components.html#thumbnails](http://twitter.github.com/bootstrap/components.html#thumbnails) ) and that you selected "thumbnails" as "item box border" in the hikashop options of your products listing. Change that option to use a normal border and that should work. You will find that option in the options of the module with the id 167 that you cane edit via the menu Display>Content modules. To remove the first description on the product page it's quite simple. Add the CSS below in the frontend CSS file of HikaShop via the interface in the configuration page of HikaShop: .hikashop_product_description_main_mini{ display:none; } NB: If you want answers in French, then post your questions in French on our French forum. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")** - [![michelsacramento's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bunny.png)](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Topic Author - [ Offline](/forum/user/13987-michelsacramento) Less More - Posts: 21 - Thank you received: 0 - - - - [](http://www.pastoralefrancophoneuk.org/fr/) - 13 years 7 months ago [\#94354](#94354) by [michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile") Replied by *[michelsacramento](/forum/user/13987-michelsacramento "View michelsacramento's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#94354 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* The double description is now sorted. Thanks! However, the changes you suggest are not produising the results expected. See the screenshot. [ ![configHikashopOptions.png](/forum/attachment/9092) ](/forum/attachment/9092 "...hopOptions.png") I have made the same amendments on all for listings, no improvement. Note: 1 - there is no borders anymore, but the decoration of the un-ordered lists (I guess the dots left to the items represent that decoration) are still visible. 2 - I do find the occasional {hikashop_social [ ![hikashop_social.png](/forum/attachment/9093) ](/forum/attachment/9093 "...hop_social.png") - [ ![configHikashopOptions.png](/forum/attachment/9092) ](/forum/attachment/9092 "...hopOptions.png") [ ](/forum/attachment/9092?download=1 "...hopOptions.png") - [ ![hikashop_social.png](/forum/attachment/9093) ](/forum/attachment/9093 "...hop_social.png") [ ](/forum/attachment/9093?download=1 "...hop_social.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 13 years 7 months ago [\#94585](#94585) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[cart not registering customer shopping](/forum/2-general-talk-about-hikashop/78682-cart-not-registering-customer-shopping#94585 "I have duplicate items on display, on with price and the other without. Failing to remove the unwanted set if item display! When one selects an item, the link to Add to cart", the pop up message says constantly: "your cart is empty". Anybody has a clue as to why, please? pastoralefrancophoneuk.org/fr/produits.html")* I checked a bit further the code on your page and I see that you have activated the option "boostrap design" in the configuration of HikaShop. However, your template does not use bootstrap. Please turn off that option and it will work fine. Regarding the social network plugin, it seems to come from some cache on your website. Please make sure that all the caching is turned off. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NjgyLWNhcnQtbm90LXJlZ2lzdGVyaW5nLWN1c3RvbWVyLXNob3BwaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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