[Skip to main content](#vessel-content) # Checkout (Step1) ## - **[gubmcnicoll](/forum/user/13894-gubmcnicoll "View gubmcnicoll's Profile")** - [![gubmcnicoll's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13894-gubmcnicoll "View gubmcnicoll's Profile") Topic Author - [ Offline](/forum/user/13894-gubmcnicoll) Less More - Posts: 4 - Thank you received: 0 - - 13 years 8 months ago - 13 years 8 months ago [\#92007](#92007) by [gubmcnicoll](/forum/user/13894-gubmcnicoll "View gubmcnicoll's Profile") *[Checkout (Step1)](/forum/2-general-talk-about-hikashop/78752-checkout-step1#92007 "When checking out, my clients select their payment method and are then directed to PayPal to make payment. The checkout page displays correctly and the PayPal page displays correctly. The problem is that between these 2 pages, they are temporarily directed here: www.gubmcnicoll.com.au/joomla/component/...checkout/step/step-1 I have attached a screenshot of how that page looks. It looks like the site is broken and will put off a lot of customers just when they need to have confidence in us. Is there a way to skip this page or alter its formatting?")* was created by *[gubmcnicoll](/forum/user/13894-gubmcnicoll "View gubmcnicoll's Profile")* When checking out, my clients select their payment method and are then directed to PayPal to make payment. The checkout page displays correctly and the PayPal page displays correctly. The problem is that between these 2 pages, they are temporarily directed here: [ www.gubmcnicoll.com.au/joomla/component/...checkout/step/step-1](http://www.gubmcnicoll.com.au/joomla/component/hikashop/checkout/step/step-1) I have attached a screenshot of how that page looks. It looks like the site is broken and will put off a lot of customers just when they need to have confidence in us. Is there a way to skip this page or alter its formatting? [ ![screenshot.png](/forum/attachment/8779) ](/forum/attachment/8779 "screenshot.png") - [ ![screenshot.png](/forum/attachment/8779) ](/forum/attachment/8779 "screenshot.png") [ ](/forum/attachment/8779?download=1 "screenshot.png") Last edit: 13 years 8 months ago by [gubmcnicoll](/forum/user/13894-gubmcnicoll "View gubmcnicoll's Profile"). Reason: adding screenshot Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NzUyLWNoZWNrb3V0LXN0ZXAxP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 8 months ago [\#92017](#92017) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Checkout (Step1)](/forum/2-general-talk-about-hikashop/78752-checkout-step1#92017 "When checking out, my clients select their payment method and are then directed to PayPal to make payment. The checkout page displays correctly and the PayPal page displays correctly. The problem is that between these 2 pages, they are temporarily directed here: www.gubmcnicoll.com.au/joomla/component/...checkout/step/step-1 I have attached a screenshot of how that page looks. It looks like the site is broken and will put off a lot of customers just when they need to have confidence in us. Is there a way to skip this page or alter its formatting?")* Hi, I think that you'll probably find your answer in this [ thread](http://www.hikashop.com/en/forum/3-bug-report/56707-paypal-redirect-losing-bottom-of-template.html#57173): > Maybe the processing of the page is stopped because of the redirect to PayPal... > Try to the the reversed modification of that modification: > [ www.hikashop.com/forum/4-how-to/29872-pa...t.html?lang=fr#29935](http://www.hikashop.com/forum/4-how-to/29872-paypal-redirect.html?lang=fr#29935) Hope this will help you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NzUyLWNoZWNrb3V0LXN0ZXAxP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[gubmcnicoll](/forum/user/13894-gubmcnicoll "View gubmcnicoll's Profile")** - [![gubmcnicoll's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13894-gubmcnicoll "View gubmcnicoll's Profile") Topic Author - [ Offline](/forum/user/13894-gubmcnicoll) Less More - Posts: 4 - Thank you received: 0 - - 13 years 8 months ago [\#92075](#92075) by [gubmcnicoll](/forum/user/13894-gubmcnicoll "View gubmcnicoll's Profile") Replied by *[gubmcnicoll](/forum/user/13894-gubmcnicoll "View gubmcnicoll's Profile")* on topic *[Checkout (Step1)](/forum/2-general-talk-about-hikashop/78752-checkout-step1#92075 "When checking out, my clients select their payment method and are then directed to PayPal to make payment. The checkout page displays correctly and the PayPal page displays correctly. The problem is that between these 2 pages, they are temporarily directed here: www.gubmcnicoll.com.au/joomla/component/...checkout/step/step-1 I have attached a screenshot of how that page looks. It looks like the site is broken and will put off a lot of customers just when they need to have confidence in us. Is there a way to skip this page or alter its formatting?")* Sorry. That doesn't help. I don't know where to find the code described in that post, even if that's the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NzUyLWNoZWNrb3V0LXN0ZXAxP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 8 months ago [\#92121](#92121) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Checkout (Step1)](/forum/2-general-talk-about-hikashop/78752-checkout-step1#92121 "When checking out, my clients select their payment method and are then directed to PayPal to make payment. The checkout page displays correctly and the PayPal page displays correctly. The problem is that between these 2 pages, they are temporarily directed here: www.gubmcnicoll.com.au/joomla/component/...checkout/step/step-1 I have attached a screenshot of how that page looks. It looks like the site is broken and will put off a lot of customers just when they need to have confidence in us. Is there a way to skip this page or alter its formatting?")* You'll find it through the **paypal\_end.php** file of your Paypal plugin. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc4NzUyLWNoZWNrb3V0LXN0ZXAxP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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