[Skip to main content](#vessel-content) # Someone please help!!!! ## - **[provisualusa](/forum/user/8573-provisualusa "View provisualusa's Profile")** - [![provisualusa's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8573-provisualusa "View provisualusa's Profile") Topic Author - [ Offline](/forum/user/8573-provisualusa) Less More - Posts: 29 - Thank you received: 0 - - 13 years 7 months ago [\#94126](#94126) by [provisualusa](/forum/user/8573-provisualusa "View provisualusa's Profile") *[Someone please help!!!!](/forum/2-general-talk-about-hikashop/79214-someone-please-help#94126 "we currently have a website that has 3 levels of prices for different users. such as a distributor of our products has one price, a seller has another, and the general public has the highest price....")* was created by *[provisualusa](/forum/user/8573-provisualusa "View provisualusa's Profile")* we currently have a website that has 3 levels of prices for different users. such as a distributor of our products has one price, a seller has another, and the general public has the highest price. something has been changed in our settings and now it's showing the lowest price [distributor price bracket] to ALL USERS for ALL PRODUCTS!!! I have tried going through the settings but can't seem to figure what has been changed or what i need to fix to correct this issue. Does anyone have an idea what I can try? I have run out of ideas or places to check. Many thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MjE0LXNvbWVvbmUtcGxlYXNlLWhlbHA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 13 years 7 months ago [\#94147](#94147) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Someone please help!!!!](/forum/2-general-talk-about-hikashop/79214-someone-please-help#94147 "we currently have a website that has 3 levels of prices for different users. such as a distributor of our products has one price, a seller has another, and the general public has the highest price....")* It sounds like either the access levels of your product prices were changed or that the user groups themselves were changed. You should check these two points. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MjE0LXNvbWVvbmUtcGxlYXNlLWhlbHA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[provisualusa](/forum/user/8573-provisualusa "View provisualusa's Profile")** - [![provisualusa's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8573-provisualusa "View provisualusa's Profile") Topic Author - [ Offline](/forum/user/8573-provisualusa) Less More - Posts: 29 - Thank you received: 0 - - 13 years 7 months ago [\#94156](#94156) by [provisualusa](/forum/user/8573-provisualusa "View provisualusa's Profile") Replied by *[provisualusa](/forum/user/8573-provisualusa "View provisualusa's Profile")* on topic *[Someone please help!!!!](/forum/2-general-talk-about-hikashop/79214-someone-please-help#94156 "we currently have a website that has 3 levels of prices for different users. such as a distributor of our products has one price, a seller has another, and the general public has the highest price....")* I've gone into all of the option and settings menu that I can find for both of those sections and can't seem to find anything that will help. is there any general menu somewhere, like a "site menu" that relates to the entire site and all it's functionality? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MjE0LXNvbWVvbmUtcGxlYXNlLWhlbHA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 13 years 7 months ago [\#94283](#94283) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Someone please help!!!!](/forum/2-general-talk-about-hikashop/79214-someone-please-help#94283 "we currently have a website that has 3 levels of prices for different users. such as a distributor of our products has one price, a seller has another, and the general public has the highest price....")* As I said, if you changed the user groups on your website, it could affect the prices access levels. I would recommend you check your user groups via the joomla user group manager. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MjE0LXNvbWVvbmUtcGxlYXNlLWhlbHA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[provisualusa](/forum/user/8573-provisualusa "View provisualusa's Profile")** - [![provisualusa's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8573-provisualusa "View provisualusa's Profile") Topic Author - [ Offline](/forum/user/8573-provisualusa) Less More - Posts: 29 - Thank you received: 0 - - 13 years 7 months ago [\#94379](#94379) by [provisualusa](/forum/user/8573-provisualusa "View provisualusa's Profile") Replied by *[provisualusa](/forum/user/8573-provisualusa "View provisualusa's Profile")* on topic *[Someone please help!!!!](/forum/2-general-talk-about-hikashop/79214-someone-please-help#94379 "we currently have a website that has 3 levels of prices for different users. such as a distributor of our products has one price, a seller has another, and the general public has the highest price....")* My apologies for my ignorance, but I have no idea what that means. lol I've already gone through the "user" menus and "user groups" that I can find [eg users/groups user/access levels etc...] not sure where else to check. ![=/](/irritated.gif "=/") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MjE0LXNvbWVvbmUtcGxlYXNlLWhlbHA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 13 years 7 months ago [\#94586](#94586) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Someone please help!!!!](/forum/2-general-talk-about-hikashop/79214-someone-please-help#94586 "we currently have a website that has 3 levels of prices for different users. such as a distributor of our products has one price, a seller has another, and the general public has the highest price....")* I'm sorry but I can't give more precision on what to check as I don't know how you had setup your website. I could have a look if you could provide an example of what is not correct and a backend access to check your settings. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MjE0LXNvbWVvbmUtcGxlYXNlLWhlbHA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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