[Skip to main content](#vessel-content) # More than 3 Characteristics & getting 500 error ## - **[Khalid Al Hassan](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile")** - [![Khalid Al Hassan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile") Topic Author - [ Offline](/forum/user/14321-khalid-al-hassan) Less More - Posts: 14 - Thank you received: 0 - - 13 years 7 months ago [\#94231](#94231) by [Khalid Al Hassan](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile") *[More than 3 Characteristics & getting 500 error](/forum/2-general-talk-about-hikashop/79243-more-than-3-characteristics-getting-500-error#94231 "Whenever I add more than 3 characteristics to my products I am unable to access that product. Below is a link to a product with 4 characteristic and it comes back with Server error The website encountered an error while retrieving theflavorvapor.com/index.php/site-map/e-...x-650-mah-single-kit . It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request. Here is the link theflavorvapor.com/index.php/site-map/e-...x-650-mah-single-kit The confusing part is when I reduce the characteristics to 3 it works. Any help would be greatly appreciated thanks!")* was created by *[Khalid Al Hassan](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile")* Whenever I add more than 3 characteristics to my products I am unable to access that product. Below is a link to a product with 4 characteristic and it comes back with Server error The website encountered an error while retrieving [ theflavorvapor.com/index.php/site-map/e-...x-650-mah-single-kit](http://theflavorvapor.com/index.php/site-map/e-cigarette-kits/product/24-color-max-650-mah-single-kit). It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request. Here is the link [ theflavorvapor.com/index.php/site-map/e-...x-650-mah-single-kit](http://theflavorvapor.com/index.php/site-map/e-cigarette-kits/product/24-color-max-650-mah-single-kit) The confusing part is when I reduce the characteristics to 3 it works. Any help would be greatly appreciated thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MjQzLW1vcmUtdGhhbi0zLWNoYXJhY3RlcmlzdGljcy1nZXR0aW5nLTUwMC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 7 months ago [\#94233](#94233) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[More than 3 Characteristics & getting 500 error](/forum/2-general-talk-about-hikashop/79243-more-than-3-characteristics-getting-500-error#94233 "Whenever I add more than 3 characteristics to my products I am unable to access that product. Below is a link to a product with 4 characteristic and it comes back with Server error The website encountered an error while retrieving theflavorvapor.com/index.php/site-map/e-...x-650-mah-single-kit . It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request. Here is the link theflavorvapor.com/index.php/site-map/e-...x-650-mah-single-kit The confusing part is when I reduce the characteristics to 3 it works. Any help would be greatly appreciated thanks!")* Hi, It could be a memory limit problem. Please activate the Joomla debug mode in order to have the PHP error message instead of the "500 error" page. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MjQzLW1vcmUtdGhhbi0zLWNoYXJhY3RlcmlzdGljcy1nZXR0aW5nLTUwMC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Khalid Al Hassan](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile")** - [![Khalid Al Hassan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile") Topic Author - [ Offline](/forum/user/14321-khalid-al-hassan) Less More - Posts: 14 - Thank you received: 0 - - 13 years 7 months ago [\#94240](#94240) by [Khalid Al Hassan](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile") Replied by *[Khalid Al Hassan](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile")* on topic *[More than 3 Characteristics & getting 500 error](/forum/2-general-talk-about-hikashop/79243-more-than-3-characteristics-getting-500-error#94240 "Whenever I add more than 3 characteristics to my products I am unable to access that product. Below is a link to a product with 4 characteristic and it comes back with Server error The website encountered an error while retrieving theflavorvapor.com/index.php/site-map/e-...x-650-mah-single-kit . It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request. Here is the link theflavorvapor.com/index.php/site-map/e-...x-650-mah-single-kit The confusing part is when I reduce the characteristics to 3 it works. Any help would be greatly appreciated thanks!")* This is the error I get in debug mode Fatal error: Maximum execution time of 30 seconds exceeded in /home2/intrins4/public_html/flavorvapor/components/com_hikashop/views/product/view.html.php on line 1364. Is there a way to add memory to the joomla installation? This is a fairly large and complex website and we really need this component to work. Any help would be greatly appreciated. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MjQzLW1vcmUtdGhhbi0zLWNoYXJhY3RlcmlzdGljcy1nZXR0aW5nLTUwMC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Khalid Al Hassan](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile")** - [![Khalid Al Hassan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile") Topic Author - [ Offline](/forum/user/14321-khalid-al-hassan) Less More - Posts: 14 - Thank you received: 0 - - 13 years 7 months ago [\#94257](#94257) by [Khalid Al Hassan](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile") Replied by *[Khalid Al Hassan](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile")* on topic *[More than 3 Characteristics & getting 500 error](/forum/2-general-talk-about-hikashop/79243-more-than-3-characteristics-getting-500-error#94257 "Whenever I add more than 3 characteristics to my products I am unable to access that product. Below is a link to a product with 4 characteristic and it comes back with Server error The website encountered an error while retrieving theflavorvapor.com/index.php/site-map/e-...x-650-mah-single-kit . It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request. Here is the link theflavorvapor.com/index.php/site-map/e-...x-650-mah-single-kit The confusing part is when I reduce the characteristics to 3 it works. Any help would be greatly appreciated thanks!")* I increased the memory to 1028M and verified it in php configuration. I am still receiving the following error Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 94 bytes) in /home2/intrins4/public_html/flavorvapor/libraries/joomla/database/database/mysql.php on line 719 I've been working on this for about 9 hours, its 2AM now and I am exhausted. Please help, I paid 160+ for HIKASHOP Business and it seems to be riddled with problems. I need this to work I am loosing money everyday this product fails to appear! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MjQzLW1vcmUtdGhhbi0zLWNoYXJhY3RlcmlzdGljcy1nZXR0aW5nLTUwMC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86321 - Thank you received: 14279 - - 13 years 7 months ago [\#94261](#94261) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[More than 3 Characteristics & getting 500 error](/forum/2-general-talk-about-hikashop/79243-more-than-3-characteristics-getting-500-error#94261 "Whenever I add more than 3 characteristics to my products I am unable to access that product. Below is a link to a product with 4 characteristic and it comes back with Server error The website encountered an error while retrieving theflavorvapor.com/index.php/site-map/e-...x-650-mah-single-kit . It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request. Here is the link theflavorvapor.com/index.php/site-map/e-...x-650-mah-single-kit The confusing part is when I reduce the characteristics to 3 it works. Any help would be greatly appreciated thanks!")* Hi, You probably have too many variants for your product and your server cannot handle the load of data. I'm guessing that you should actually not use characteristics but options or custom item fields for the dropdowns on your products as you probably don't need hundreds of variants for each product in your store. It's not a bug in HikaShop. It's just that you're not using the right feature for what you want to do. Here is information on how to create options: [ www.hikashop.com/en/support/documentatio...ct-form.html#options](http://www.hikashop.com/en/support/documentation/integrated-documentation/19-hikashop-product-form.html#options) And here is information on custom fields: [ www.hikashop.com/en/support/documentatio...p-field-listing.html](http://www.hikashop.com/en/support/documentation/41-hikashop-field-listing.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MjQzLW1vcmUtdGhhbi0zLWNoYXJhY3RlcmlzdGljcy1nZXR0aW5nLTUwMC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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