[Skip to main content](#vessel-content) # Xmap error loading XML site map ## - **[Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile")** - [![Ruffoni's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11074-ruffoni "View Ruffoni's Profile") Topic Author - [ Offline](/forum/user/11074-ruffoni) Less More - Posts: 16 - Thank you received: 0 - - 13 years 7 months ago [\#94573](#94573) by [Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile") *[Xmap error loading XML site map](/forum/2-general-talk-about-hikashop/79304-xmap-error-loading-xml-site-map#94573 "I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef")* was created by *[Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile")* I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MzA0LXhtYXAtZXJyb3ItbG9hZGluZy14bWwtc2l0ZS1tYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 7 months ago [\#94575](#94575) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Xmap error loading XML site map](/forum/2-general-talk-about-hikashop/79304-xmap-error-loading-xml-site-map#94575 "I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef")* Can you do a screenshot of the error ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MzA0LXhtYXAtZXJyb3ItbG9hZGluZy14bWwtc2l0ZS1tYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile")** - [![Ruffoni's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11074-ruffoni "View Ruffoni's Profile") Topic Author - [ Offline](/forum/user/11074-ruffoni) Less More - Posts: 16 - Thank you received: 0 - - 13 years 7 months ago [\#94666](#94666) by [Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile") Replied by *[Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile")* on topic *[Xmap error loading XML site map](/forum/2-general-talk-about-hikashop/79304-xmap-error-loading-xml-site-map#94666 "I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef")* This is the url: [ www.scarpelangolo.com/index.php?option=c...&tmpl=component&id=3](http://www.scarpelangolo.com/index.php?option=com_xmap&view=xml&tmpl=component&id=3) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MzA0LXhtYXAtZXJyb3ItbG9hZGluZy14bWwtc2l0ZS1tYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 7 months ago [\#94716](#94716) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Xmap error loading XML site map](/forum/2-general-talk-about-hikashop/79304-xmap-error-loading-xml-site-map#94716 "I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef")* That's not a normal error message. It's probably something related to your template. Can you try again as explained here: [ www.gavick.com/forums/fashion-joomla3/we...d-working-23453.html](http://www.gavick.com/forums/fashion-joomla3/website-suddenly-stopped-working-23453.html) That should hopefully give better error messages. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MzA0LXhtYXAtZXJyb3ItbG9hZGluZy14bWwtc2l0ZS1tYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile")** - [![Ruffoni's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11074-ruffoni "View Ruffoni's Profile") Topic Author - [ Offline](/forum/user/11074-ruffoni) Less More - Posts: 16 - Thank you received: 0 - - 13 years 7 months ago [\#94883](#94883) by [Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile") Replied by *[Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile")* on topic *[Xmap error loading XML site map](/forum/2-general-talk-about-hikashop/79304-xmap-error-loading-xml-site-map#94883 "I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef")* The site map load fine until last Xmap-Hikashop plug-in upgrade if I disable the plug-in the same site map link load fine Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MzA0LXhtYXAtZXJyb3ItbG9hZGluZy14bWwtc2l0ZS1tYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 7 months ago [\#94896](#94896) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Xmap error loading XML site map](/forum/2-general-talk-about-hikashop/79304-xmap-error-loading-xml-site-map#94896 "I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef")* Maybe, but we don't have any error on our end with the plugin and the error message you provided doesn't give any information on the cause of the error. So please try the recommendations of the link I previously gave. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MzA0LXhtYXAtZXJyb3ItbG9hZGluZy14bWwtc2l0ZS1tYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile")** - [![Ruffoni's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11074-ruffoni "View Ruffoni's Profile") Topic Author - [ Offline](/forum/user/11074-ruffoni) Less More - Posts: 16 - Thank you received: 0 - - 13 years 7 months ago [\#94912](#94912) by [Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile") Replied by *[Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile")* on topic *[Xmap error loading XML site map](/forum/2-general-talk-about-hikashop/79304-xmap-error-loading-xml-site-map#94912 "I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef")* I switched to basic Joomla template, turn off SEF core system (also renamed .hataccess file), but only when I set off Hikashop plug-in for Xmap, the site map called by XML link load fine. If you want I give you backend access by mail tankyou for your time Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MzA0LXhtYXAtZXJyb3ItbG9hZGluZy14bWwtc2l0ZS1tYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 7 months ago [\#95274](#95274) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Xmap error loading XML site map](/forum/2-general-talk-about-hikashop/79304-xmap-error-loading-xml-site-map#95274 "I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef")* Did you had another error when you switched the template ? Please provide a backend and FTP access to your website via our contact form so that we can look at the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MzA0LXhtYXAtZXJyb3ItbG9hZGluZy14bWwtc2l0ZS1tYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 7 months ago [\#95497](#95497) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Xmap error loading XML site map](/forum/2-general-talk-about-hikashop/79304-xmap-error-loading-xml-site-map#95497 "I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef")* Hi, I'm not able to log on the backend of your website witht the user account you provided. Could you double check it please ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MzA0LXhtYXAtZXJyb3ItbG9hZGluZy14bWwtc2l0ZS1tYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 7 months ago [\#95516](#95516) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Xmap error loading XML site map](/forum/2-general-talk-about-hikashop/79304-xmap-error-loading-xml-site-map#95516 "I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef")* Hi, I was able to log into your website now. As expected, changing the template did remove the 1064 error and I was able to see the real error message. The issue was that one of your menu has an associated category which doesn't exist anymore configured and because of that the query was crashing. I've uploaded a new version of the xmap plugin which handles that properly and the xmap now generates fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MzA0LXhtYXAtZXJyb3ItbG9hZGluZy14bWwtc2l0ZS1tYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile")** - [![Ruffoni's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11074-ruffoni "View Ruffoni's Profile") Topic Author - [ Offline](/forum/user/11074-ruffoni) Less More - Posts: 16 - Thank you received: 0 - - 13 years 7 months ago [\#95627](#95627) by [Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile") Replied by *[Ruffoni](/forum/user/11074-ruffoni "View Ruffoni's Profile")* on topic *[Xmap error loading XML site map](/forum/2-general-talk-about-hikashop/79304-xmap-error-loading-xml-site-map#95627 "I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef")* Ok, now the sitemap work fine, your support is everytime fast and great Josef Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MzA0LXhtYXAtZXJyb3ItbG9hZGluZy14bWwtc2l0ZS1tYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[smithshop123](/forum/user/17903-smithshop123 "View smithshop123's Profile")** - [![smithshop123's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/17903-smithshop123 "View smithshop123's Profile") - [ Offline](/forum/user/17903-smithshop123) Less More - Posts: 212 - Thank you received: 17 - - 5 years 7 months ago [\#331230](#331230) by [smithshop123](/forum/user/17903-smithshop123 "View smithshop123's Profile") Replied by *[smithshop123](/forum/user/17903-smithshop123 "View smithshop123's Profile")* on topic *[Xmap error loading XML site map](/forum/2-general-talk-about-hikashop/79304-xmap-error-loading-xml-site-map#331230 "I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef")* Hi, the combo of osmap pro and xmap (hikashop) is generating an html sitemap but not an xml one. They are available under the 'Home' menu. Joomlashack referred me back to you you when I lodged at ticket. [ ccpharmacy.com.au](https://ccpharmacy.com.au) [ ccpharmacy.com.au/index.php/home/sitemap-xml](https://ccpharmacy.com.au/index.php/home/sitemap-xml) Thanks, Ian and Stu Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MzA0LXhtYXAtZXJyb3ItbG9hZGluZy14bWwtc2l0ZS1tYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 5 years 7 months ago [\#331235](#331235) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Xmap error loading XML site map](/forum/2-general-talk-about-hikashop/79304-xmap-error-loading-xml-site-map#331235 "I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef")* Hi, On your second URL I see a white page with the text "Error". That text doesn't come from the sitemap plugin we provide on our website. So I'm not sure what is going on. First, a simple check: if you disable that HikaShop map plugin via the Joomla plugins manager, do you still have the error ? If no, then the issue is likely in the plugin. If yes, then it's likely not linked to the plugin. Next, you can activate the "error reporting" and "debug" settings of the joomla configuration page and check that XML sitemap page again. It should hopefully display an error message with more information so that we can understand what's going on. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MzA0LXhtYXAtZXJyb3ItbG9hZGluZy14bWwtc2l0ZS1tYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[smithshop123](/forum/user/17903-smithshop123 "View smithshop123's Profile")** - [![smithshop123's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/17903-smithshop123 "View smithshop123's Profile") - [ Offline](/forum/user/17903-smithshop123) Less More - Posts: 212 - Thank you received: 17 - - 5 years 7 months ago [\#331258](#331258) by [smithshop123](/forum/user/17903-smithshop123 "View smithshop123's Profile") Replied by *[smithshop123](/forum/user/17903-smithshop123 "View smithshop123's Profile")* on topic *[Xmap error loading XML site map](/forum/2-general-talk-about-hikashop/79304-xmap-error-loading-xml-site-map#331258 "I have Joomla 3.03 Hikashop 2.1.0 Xmap last available Hikashop plug-in just download last one with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064 if I disable the xmap Hikashop plug-in the xmap load fine regardds Josef")* Hi, the issue occurs when xmap is disabled and the debug information doesn't display on the page with 'error'. So, I've referred this back to Joomla Shack to investigate. Thanks for looking into this and I will update this thread when I find out what's going on. Regards, Ian and Stu Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5MzA0LXhtYXAtZXJyb3ItbG9hZGluZy14bWwtc2l0ZS1tYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.084 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)