[Skip to main content](#vessel-content) # manufacturers and characteristics not syncing up! ## - **[Mel](/forum/user/5292-mel "View Mel's Profile")** - [![Mel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5292-mel "View Mel's Profile") Topic Author - [ Offline](/forum/user/5292-mel) Less More - Posts: 11 - Thank you received: 0 - - 13 years 7 months ago [\#96271](#96271) by [Mel](/forum/user/5292-mel "View Mel's Profile") *[manufacturers and characteristics not syncing up!](/forum/2-general-talk-about-hikashop/79674-manufacturers-and-characteristics-not-syncing-up#96271 "Hi, I have different artists setup as manufacturers. I have the module "Also by this Artist" set as the under product page module. All works great until I add a new product and add a characteristic, like "size". When I add a new product without a characteristic the correct manufacturer is under the product page but when I add a characteristic to that same product the wrong manufacturer is under the product module. This problem is intermittent. Any ideas as to what might be going on? Thanks")* was created by *[Mel](/forum/user/5292-mel "View Mel's Profile")* Hi, I have different artists setup as manufacturers. I have the module "Also by this Artist" set as the under product page module. All works great until I add a new product and add a characteristic, like "size". When I add a new product without a characteristic the correct manufacturer is under the product page but when I add a characteristic to that same product the wrong manufacturer is under the product module. This problem is intermittent. Any ideas as to what might be going on? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5Njc0LW1hbnVmYWN0dXJlcnMtYW5kLWNoYXJhY3RlcmlzdGljcy1ub3Qtc3luY2luZy11cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 7 months ago - 13 years 7 months ago [\#96355](#96355) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[manufacturers and characteristics not syncing up!](/forum/2-general-talk-about-hikashop/79674-manufacturers-and-characteristics-not-syncing-up#96355 "Hi, I have different artists setup as manufacturers. I have the module "Also by this Artist" set as the under product page module. All works great until I add a new product and add a characteristic, like "size". When I add a new product without a characteristic the correct manufacturer is under the product page but when I add a characteristic to that same product the wrong manufacturer is under the product module. This problem is intermittent. Any ideas as to what might be going on? Thanks")* Hi Mel, Can you show me some **screenshots** of how did you configured : - Your **product page** and your **product's variant page** - Your "**Also by this Artist"** module configuration page It would help me to determine from where the problem is coming from. Thank you. Last edit: 13 years 7 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5Njc0LW1hbnVmYWN0dXJlcnMtYW5kLWNoYXJhY3RlcmlzdGljcy1ub3Qtc3luY2luZy11cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mel](/forum/user/5292-mel "View Mel's Profile")** - [![Mel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5292-mel "View Mel's Profile") Topic Author - [ Offline](/forum/user/5292-mel) Less More - Posts: 11 - Thank you received: 0 - - 13 years 7 months ago [\#96377](#96377) by [Mel](/forum/user/5292-mel "View Mel's Profile") Replied by *[Mel](/forum/user/5292-mel "View Mel's Profile")* on topic *[manufacturers and characteristics not syncing up!](/forum/2-general-talk-about-hikashop/79674-manufacturers-and-characteristics-not-syncing-up#96377 "Hi, I have different artists setup as manufacturers. I have the module "Also by this Artist" set as the under product page module. All works great until I add a new product and add a characteristic, like "size". When I add a new product without a characteristic the correct manufacturer is under the product page but when I add a characteristic to that same product the wrong manufacturer is under the product module. This problem is intermittent. Any ideas as to what might be going on? Thanks")* Here are the screen shots. One without the variants added and correct product, one with variants added and wrong product, and the "Also by this Artist" module setup. Thanks for your help. - [ ![wrong_prod.jpg](/forum/attachment/9328) ](/forum/attachment/9328 "wrong_prod.jpg") [ ](/forum/attachment/9328?download=1 "wrong_prod.jpg") - [ ![no_characteristic.jpg](/forum/attachment/9329) ](/forum/attachment/9329 "...acteristic.jpg") [ ](/forum/attachment/9329?download=1 "...acteristic.jpg") - [ ![also_artist_module.jpg](/forum/attachment/9330) ](/forum/attachment/9330 "...ist_module.jpg") [ ](/forum/attachment/9330?download=1 "...ist_module.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5Njc0LW1hbnVmYWN0dXJlcnMtYW5kLWNoYXJhY3RlcmlzdGljcy1ub3Qtc3luY2luZy11cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 13 years 7 months ago [\#96738](#96738) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[manufacturers and characteristics not syncing up!](/forum/2-general-talk-about-hikashop/79674-manufacturers-and-characteristics-not-syncing-up#96738 "Hi, I have different artists setup as manufacturers. I have the module "Also by this Artist" set as the under product page module. All works great until I add a new product and add a characteristic, like "size". When I add a new product without a characteristic the correct manufacturer is under the product page but when I add a characteristic to that same product the wrong manufacturer is under the product module. This problem is intermittent. Any ideas as to what might be going on? Thanks")* We are not able to reproduce the problem on our end. Can you make sure that you have the latest version ? If you still have the same issue with the latest version, can you provide a link to a page with the problem so that we can see that ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc5Njc0LW1hbnVmYWN0dXJlcnMtYW5kLWNoYXJhY3RlcmlzdGljcy1ub3Qtc3luY2luZy11cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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