[Skip to main content](#vessel-content) # Problems with checkout workflow ## - **benchie** - ![benchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg) Topic Author Less More - Thank you received: 0 - - 13 years 7 months ago [\#98256](#98256) by benchie *[Problems with checkout workflow](/forum/2-general-talk-about-hikashop/80173-problems-with-checkout-workflow#98256 "Hi I'm struggling to get the checkout workflow to do exactly what I want. I'm running a 'quote cart' and want prospective customers to be able to add products into a cart which gets submitted to staff who then get back with a price. At its simplest I'd like the workflow to function in the following way: 1) Cart (List of items in cart) 2) Shipping (Choice between pick up & delivery) 3) Personal contact details and if delivery is needed then ask for a delivery address 4) Summary of quote & Submit 5) End Once this procedure works I want to expand on it but its proving more difficult than I thought. At the moment the shipping page comes up totally blank and I'm a bit lost how to logically ask for contact details without requiring login or registration. Using a custom form in the workflow also returns a totally blank page. I need this fixed as soon as possible! :( For now I've copied the following from the user manual: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end HikaShop manual shipping plugin is enabled and my two shipping methods under it are published")* was created by *benchie* Hi I'm struggling to get the checkout workflow to do exactly what I want. I'm running a 'quote cart' and want prospective customers to be able to add products into a cart which gets submitted to staff who then get back with a price. At its simplest I'd like the workflow to function in the following way: 1) Cart (List of items in cart) 2) Shipping (Choice between pick up & delivery) 3) Personal contact details and if delivery is needed then ask for a delivery address 4) Summary of quote & Submit 5) End Once this procedure works I want to expand on it but its proving more difficult than I thought. At the moment the shipping page comes up totally blank and I'm a bit lost how to logically ask for contact details without requiring login or registration. Using a custom form in the workflow also returns a totally blank page. I need this fixed as soon as possible! ![:(](/media/kunena/emoticons/22.png ":(") For now I've copied the following from the user manual: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end HikaShop manual shipping plugin is enabled and my two shipping methods under it are published Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMTczLXByb2JsZW1zLXdpdGgtY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **benchie** - ![benchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg) Topic Author Less More - Thank you received: 0 - - 13 years 7 months ago [\#98258](#98258) by benchie Replied by *benchie* on topic *[Problems with checkout workflow](/forum/2-general-talk-about-hikashop/80173-problems-with-checkout-workflow#98258 "Hi I'm struggling to get the checkout workflow to do exactly what I want. I'm running a 'quote cart' and want prospective customers to be able to add products into a cart which gets submitted to staff who then get back with a price. At its simplest I'd like the workflow to function in the following way: 1) Cart (List of items in cart) 2) Shipping (Choice between pick up & delivery) 3) Personal contact details and if delivery is needed then ask for a delivery address 4) Summary of quote & Submit 5) End Once this procedure works I want to expand on it but its proving more difficult than I thought. At the moment the shipping page comes up totally blank and I'm a bit lost how to logically ask for contact details without requiring login or registration. Using a custom form in the workflow also returns a totally blank page. I need this fixed as soon as possible! :( For now I've copied the following from the user manual: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end HikaShop manual shipping plugin is enabled and my two shipping methods under it are published")* Forgot the important bit, link here: [ www.benchmarkbuildingsupplies.co.uk/newsite/index.php/products](http://www.benchmarkbuildingsupplies.co.uk/newsite/index.php/products) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMTczLXByb2JsZW1zLXdpdGgtY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 13 years 7 months ago [\#98275](#98275) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problems with checkout workflow](/forum/2-general-talk-about-hikashop/80173-problems-with-checkout-workflow#98275 "Hi I'm struggling to get the checkout workflow to do exactly what I want. I'm running a 'quote cart' and want prospective customers to be able to add products into a cart which gets submitted to staff who then get back with a price. At its simplest I'd like the workflow to function in the following way: 1) Cart (List of items in cart) 2) Shipping (Choice between pick up & delivery) 3) Personal contact details and if delivery is needed then ask for a delivery address 4) Summary of quote & Submit 5) End Once this procedure works I want to expand on it but its proving more difficult than I thought. At the moment the shipping page comes up totally blank and I'm a bit lost how to logically ask for contact details without requiring login or registration. Using a custom form in the workflow also returns a totally blank page. I need this fixed as soon as possible! :( For now I've copied the following from the user manual: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end HikaShop manual shipping plugin is enabled and my two shipping methods under it are published")* It sounds like you turned off the "force shipping regardless of weight" option of the configuration and that you didn't set any weight for your products. The following user(s) said Thank You: benchie Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMTczLXByb2JsZW1zLXdpdGgtY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **benchie** - ![benchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg) Topic Author Less More - Thank you received: 0 - - 13 years 7 months ago [\#98367](#98367) by benchie Replied by *benchie* on topic *[Problems with checkout workflow](/forum/2-general-talk-about-hikashop/80173-problems-with-checkout-workflow#98367 "Hi I'm struggling to get the checkout workflow to do exactly what I want. I'm running a 'quote cart' and want prospective customers to be able to add products into a cart which gets submitted to staff who then get back with a price. At its simplest I'd like the workflow to function in the following way: 1) Cart (List of items in cart) 2) Shipping (Choice between pick up & delivery) 3) Personal contact details and if delivery is needed then ask for a delivery address 4) Summary of quote & Submit 5) End Once this procedure works I want to expand on it but its proving more difficult than I thought. At the moment the shipping page comes up totally blank and I'm a bit lost how to logically ask for contact details without requiring login or registration. Using a custom form in the workflow also returns a totally blank page. I need this fixed as soon as possible! :( For now I've copied the following from the user manual: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end HikaShop manual shipping plugin is enabled and my two shipping methods under it are published")* Thanks, misunderstood the meaning of the option! Working now ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMTczLXByb2JsZW1zLXdpdGgtY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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