[Skip to main content](#vessel-content) # Send order email to supplier AFTER payment confirm ## - **[cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile")** - [![cpaschen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12420-cpaschen "View cpaschen's Profile") Topic Author - [ Offline](/forum/user/12420-cpaschen) Less More - Posts: 196 - Thank you received: 6 - - - - [](http://www.paschencommunications.com) - 13 years 7 months ago [\#98419](#98419) by [cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile") *[Send order email to supplier AFTER payment confirm](/forum/2-general-talk-about-hikashop/80219-send-order-email-to-supplier-after-payment-confirm#98419 "We've got a pretty basic HS configuration (HS 2.1.1). We just want a full order detail notice to be sent to the site manager and our distributor, but we want that to be sent AFTER the payment has been confirmed (in this case, Authorize.net). We were able to get the order notification sent (Order Creation Notification in setup), but the payment isn't always confirmed at that point. We've tried using the 'Payment notifications email address' option but that just sends something that says: "This notification was for the order #### on the webiste ...." We really just need to know where to edit this email and potentially the code/variables to insert to get it to display the complete order (like the order notification does).")* was created by *[cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile")* We've got a pretty basic HS configuration (HS 2.1.1). We just want a full order detail notice to be sent to the site manager and our distributor, but we want that to be sent AFTER the payment has been confirmed (in this case, Authorize.net). We were able to get the order notification sent (Order Creation Notification in setup), but the payment isn't always confirmed at that point. We've tried using the 'Payment notifications email address' option but that just sends something that says: "This notification was for the order #### on the webiste ...." We really just need to know where to edit this email and potentially the code/variables to insert to get it to display the complete order (like the order notification does). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMjE5LXNlbmQtb3JkZXItZW1haWwtdG8tc3VwcGxpZXItYWZ0ZXItcGF5bWVudC1jb25maXJtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 13 years 7 months ago [\#98559](#98559) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Send order email to supplier AFTER payment confirm](/forum/2-general-talk-about-hikashop/80219-send-order-email-to-supplier-after-payment-confirm#98559 "We've got a pretty basic HS configuration (HS 2.1.1). We just want a full order detail notice to be sent to the site manager and our distributor, but we want that to be sent AFTER the payment has been confirmed (in this case, Authorize.net). We were able to get the order notification sent (Order Creation Notification in setup), but the payment isn't always confirmed at that point. We've tried using the 'Payment notifications email address' option but that just sends something that says: "This notification was for the order #### on the webiste ...." We really just need to know where to edit this email and potentially the code/variables to insert to get it to display the complete order (like the order notification does).")* That is done in the authorize.net plugin file but that's quite complex to do. An easier method is to simply send the order status notification: [ www.hikashop.com/en/forum/4-how-to/23622...le-people.html#23627](http://www.hikashop.com/en/forum/4-how-to/23622-send-order-status-notification-to-multiple-people.html#23627) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMjE5LXNlbmQtb3JkZXItZW1haWwtdG8tc3VwcGxpZXItYWZ0ZXItcGF5bWVudC1jb25maXJtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile")** - [![cpaschen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12420-cpaschen "View cpaschen's Profile") Topic Author - [ Offline](/forum/user/12420-cpaschen) Less More - Posts: 196 - Thank you received: 6 - - - - [](http://www.paschencommunications.com) - 13 years 6 months ago [\#98966](#98966) by [cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile") Replied by *[cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile")* on topic *[Send order email to supplier AFTER payment confirm](/forum/2-general-talk-about-hikashop/80219-send-order-email-to-supplier-after-payment-confirm#98966 "We've got a pretty basic HS configuration (HS 2.1.1). We just want a full order detail notice to be sent to the site manager and our distributor, but we want that to be sent AFTER the payment has been confirmed (in this case, Authorize.net). We were able to get the order notification sent (Order Creation Notification in setup), but the payment isn't always confirmed at that point. We've tried using the 'Payment notifications email address' option but that just sends something that says: "This notification was for the order #### on the webiste ...." We really just need to know where to edit this email and potentially the code/variables to insert to get it to display the complete order (like the order notification does).")* Should that order status reply be sent automatically after the order is marked paid/confirmed by Authorize.net? We're getting the "Authorize.net payment notification" automatically sent, but the order status confirmation email is not being sent. It only appears to be sent when we manually change the order status. We just need to have a copy of the full order emailed to a set email address AFTER the order is confirmed. We can't be the only one that needs this, and I'm guessing I'm just missing something somewhere. Any help would be greatly appreciated. (We've been trying to get this to work for weeks now.) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMjE5LXNlbmQtb3JkZXItZW1haWwtdG8tc3VwcGxpZXItYWZ0ZXItcGF5bWVudC1jb25maXJtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 6 months ago [\#99157](#99157) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Send order email to supplier AFTER payment confirm](/forum/2-general-talk-about-hikashop/80219-send-order-email-to-supplier-after-payment-confirm#99157 "We've got a pretty basic HS configuration (HS 2.1.1). We just want a full order detail notice to be sent to the site manager and our distributor, but we want that to be sent AFTER the payment has been confirmed (in this case, Authorize.net). We were able to get the order notification sent (Order Creation Notification in setup), but the payment isn't always confirmed at that point. We've tried using the 'Payment notifications email address' option but that just sends something that says: "This notification was for the order #### on the webiste ...." We really just need to know where to edit this email and potentially the code/variables to insert to get it to display the complete order (like the order notification does).")* Hi, In the options of the authorize.net method, do you have set "Verified status" to "confirmed" ? The email should be sent automatically after the order status is changed. Before the payment method, the order status is set to "created" and after, depending on the previous option the status change to confirmed. Then a mail is sent, the mail "order status notification". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMjE5LXNlbmQtb3JkZXItZW1haWwtdG8tc3VwcGxpZXItYWZ0ZXItcGF5bWVudC1jb25maXJtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile")** - [![cpaschen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12420-cpaschen "View cpaschen's Profile") Topic Author - [ Offline](/forum/user/12420-cpaschen) Less More - Posts: 196 - Thank you received: 6 - - - - [](http://www.paschencommunications.com) - 13 years 6 months ago [\#99195](#99195) by [cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile") Replied by *[cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile")* on topic *[Send order email to supplier AFTER payment confirm](/forum/2-general-talk-about-hikashop/80219-send-order-email-to-supplier-after-payment-confirm#99195 "We've got a pretty basic HS configuration (HS 2.1.1). We just want a full order detail notice to be sent to the site manager and our distributor, but we want that to be sent AFTER the payment has been confirmed (in this case, Authorize.net). We were able to get the order notification sent (Order Creation Notification in setup), but the payment isn't always confirmed at that point. We've tried using the 'Payment notifications email address' option but that just sends something that says: "This notification was for the order #### on the webiste ...." We really just need to know where to edit this email and potentially the code/variables to insert to get it to display the complete order (like the order notification does).")* Yes, the status gets changed to confirmed, and we get a notification from the system "Authorize.net payment notification : payment Accepted for order no. ####", but we're still not getting a copy of the order status change notice. So it appears that for some reason, the order status change isn't triggering the email sending. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMjE5LXNlbmQtb3JkZXItZW1haWwtdG8tc3VwcGxpZXItYWZ0ZXItcGF5bWVudC1jb25maXJtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 13 years 6 months ago [\#99457](#99457) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Send order email to supplier AFTER payment confirm](/forum/2-general-talk-about-hikashop/80219-send-order-email-to-supplier-after-payment-confirm#99457 "We've got a pretty basic HS configuration (HS 2.1.1). We just want a full order detail notice to be sent to the site manager and our distributor, but we want that to be sent AFTER the payment has been confirmed (in this case, Authorize.net). We were able to get the order notification sent (Order Creation Notification in setup), but the payment isn't always confirmed at that point. We've tried using the 'Payment notifications email address' option but that just sends something that says: "This notification was for the order #### on the webiste ...." We really just need to know where to edit this email and potentially the code/variables to insert to get it to display the complete order (like the order notification does).")* The email is triggered automatically when the status is changed. If you don't get the email, it means that the modification proposed in the other thread was not done properly OR that your email server is blocking that email for whatever reason. So You could ask your hosting company if they have any error logged for that email on their email server. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMjE5LXNlbmQtb3JkZXItZW1haWwtdG8tc3VwcGxpZXItYWZ0ZXItcGF5bWVudC1jb25maXJtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile")** - [![cpaschen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12420-cpaschen "View cpaschen's Profile") Topic Author - [ Offline](/forum/user/12420-cpaschen) Less More - Posts: 196 - Thank you received: 6 - - - - [](http://www.paschencommunications.com) - 13 years 6 months ago [\#99464](#99464) by [cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile") Replied by *[cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile")* on topic *[Send order email to supplier AFTER payment confirm](/forum/2-general-talk-about-hikashop/80219-send-order-email-to-supplier-after-payment-confirm#99464 "We've got a pretty basic HS configuration (HS 2.1.1). We just want a full order detail notice to be sent to the site manager and our distributor, but we want that to be sent AFTER the payment has been confirmed (in this case, Authorize.net). We were able to get the order notification sent (Order Creation Notification in setup), but the payment isn't always confirmed at that point. We've tried using the 'Payment notifications email address' option but that just sends something that says: "This notification was for the order #### on the webiste ...." We really just need to know where to edit this email and potentially the code/variables to insert to get it to display the complete order (like the order notification does).")* Just checked the logs and no errors (and all other emails are going out fine). So it must be in the code. I'll post follow-up on the original (other) topic. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMjE5LXNlbmQtb3JkZXItZW1haWwtdG8tc3VwcGxpZXItYWZ0ZXItcGF5bWVudC1jb25maXJtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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