[Skip to main content](#vessel-content) # Cannot complete checkout - but no errors show ## - **[garybrindley](/forum/user/10033-garybrindley "View garybrindley's Profile")** - [![garybrindley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10033-garybrindley "View garybrindley's Profile") Topic Author - [ Offline](/forum/user/10033-garybrindley) Less More - Posts: 1 - Thank you received: 0 - - 13 years 6 months ago [\#98816](#98816) by [garybrindley](/forum/user/10033-garybrindley "View garybrindley's Profile") *[Cannot complete checkout - but no errors show](/forum/2-general-talk-about-hikashop/80321-cannot-complete-checkout-but-no-errors-show#98816 "Help! We cannot progress past the first page in checkout yet there is no error message. Site is at caseware.qluedevx.co.uk/en/caseware-online-store.html When we had this set up on a previous server it worked: caseware.qluedev7.co.uk/en/training/shop.html The version of php is different: qluedevx (not working) has php 5.3 installed and qluedev7 (working) has php 5.2 installed. Could this be the problem? Gary")* was created by *[garybrindley](/forum/user/10033-garybrindley "View garybrindley's Profile")* Help! We cannot progress past the first page in checkout yet there is no error message. Site is at [ caseware.qluedevx.co.uk/en/caseware-online-store.html](http://caseware.qluedevx.co.uk/en/caseware-online-store.html) When we had this set up on a previous server it worked: [ caseware.qluedev7.co.uk/en/training/shop.html](http://caseware.qluedev7.co.uk/en/training/shop.html) The version of php is different: qluedevx (not working) has php 5.3 installed and qluedev7 (working) has php 5.2 installed. Could this be the problem? Gary Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMzIxLWNhbm5vdC1jb21wbGV0ZS1jaGVja291dC1idXQtbm8tZXJyb3JzLXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 13 years 6 months ago [\#98820](#98820) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cannot complete checkout - but no errors show](/forum/2-general-talk-about-hikashop/80321-cannot-complete-checkout-but-no-errors-show#98820 "Help! We cannot progress past the first page in checkout yet there is no error message. Site is at caseware.qluedevx.co.uk/en/caseware-online-store.html When we had this set up on a previous server it worked: caseware.qluedev7.co.uk/en/training/shop.html The version of php is different: qluedevx (not working) has php 5.3 installed and qluedev7 (working) has php 5.2 installed. Could this be the problem? Gary")* Hi, I placed an order on your website [ caseware.qluedevx.co.uk/en/caseware-online-store.html](http://caseware.qluedevx.co.uk/en/caseware-online-store.html) and I was redirected to the payment gateway. Maybe it's a matter of cache/cookies of your browser ? The following user(s) said Thank You: [garybrindley](/forum/user/10033-garybrindley "View garybrindley's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMzIxLWNhbm5vdC1jb21wbGV0ZS1jaGVja291dC1idXQtbm8tZXJyb3JzLXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blazmaster](/forum/user/37544-blazmaster "View blazmaster's Profile")** - [![blazmaster's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37544-blazmaster "View blazmaster's Profile") - [ Offline](/forum/user/37544-blazmaster) Less More - Posts: 4 - Thank you received: 0 - - 11 years 4 months ago [\#204117](#204117) by [blazmaster](/forum/user/37544-blazmaster "View blazmaster's Profile") Replied by *[blazmaster](/forum/user/37544-blazmaster "View blazmaster's Profile")* on topic *[Cannot complete checkout - but no errors show](/forum/2-general-talk-about-hikashop/80321-cannot-complete-checkout-but-no-errors-show#204117 "Help! We cannot progress past the first page in checkout yet there is no error message. Site is at caseware.qluedevx.co.uk/en/caseware-online-store.html When we had this set up on a previous server it worked: caseware.qluedev7.co.uk/en/training/shop.html The version of php is different: qluedevx (not working) has php 5.3 installed and qluedev7 (working) has php 5.2 installed. Could this be the problem? Gary")* Hi, I am facing the same issue. [ www.safetyproxy.com/index.php/installation/buy-a-router-box](http://www.safetyproxy.com/index.php/installation/buy-a-router-box) I guess my paypal setup is incorrect, but it is in purpose because I think the checkout does not even get to paypal (if it was not the case I should see an error right?) I have the latest version. Could You take a look at? blaz Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMzIxLWNhbm5vdC1jb21wbGV0ZS1jaGVja291dC1idXQtbm8tZXJyb3JzLXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 4 months ago [\#204192](#204192) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cannot complete checkout - but no errors show](/forum/2-general-talk-about-hikashop/80321-cannot-complete-checkout-but-no-errors-show#204192 "Help! We cannot progress past the first page in checkout yet there is no error message. Site is at caseware.qluedevx.co.uk/en/caseware-online-store.html When we had this set up on a previous server it worked: caseware.qluedev7.co.uk/en/training/shop.html The version of php is different: qluedevx (not working) has php 5.3 installed and qluedev7 (working) has php 5.2 installed. Could this be the problem? Gary")* Hi, Can you do a screenshot of the settings of the Checkout tab of your HikaShop configuration ? Can you also try again about turning on the "error reporting" and "debug mode" settings of the Joomla configuration ? Do you get any error message ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMzIxLWNhbm5vdC1jb21wbGV0ZS1jaGVja291dC1idXQtbm8tZXJyb3JzLXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blazmaster](/forum/user/37544-blazmaster "View blazmaster's Profile")** - [![blazmaster's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37544-blazmaster "View blazmaster's Profile") - [ Offline](/forum/user/37544-blazmaster) Less More - Posts: 4 - Thank you received: 0 - - 11 years 4 months ago [\#204199](#204199) by [blazmaster](/forum/user/37544-blazmaster "View blazmaster's Profile") Replied by *[blazmaster](/forum/user/37544-blazmaster "View blazmaster's Profile")* on topic *[Cannot complete checkout - but no errors show](/forum/2-general-talk-about-hikashop/80321-cannot-complete-checkout-but-no-errors-show#204199 "Help! We cannot progress past the first page in checkout yet there is no error message. Site is at caseware.qluedevx.co.uk/en/caseware-online-store.html When we had this set up on a previous server it worked: caseware.qluedev7.co.uk/en/training/shop.html The version of php is different: qluedevx (not working) has php 5.3 installed and qluedev7 (working) has php 5.2 installed. Could this be the problem? Gary")* Hi, I have turned on debugging, can not see errors. (unless some language file parse issue) I attached the config of checkout. For now I just leave debug mode on, hope You can take a look. Thnx in advance. - [ ![Screenshot.png](/forum/attachment/24816) ](/forum/attachment/24816 "Screenshot.png") [ ](/forum/attachment/24816?download=1 "Screenshot.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMzIxLWNhbm5vdC1jb21wbGV0ZS1jaGVja291dC1idXQtbm8tZXJyb3JzLXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 4 months ago [\#204203](#204203) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cannot complete checkout - but no errors show](/forum/2-general-talk-about-hikashop/80321-cannot-complete-checkout-but-no-errors-show#204203 "Help! We cannot progress past the first page in checkout yet there is no error message. Site is at caseware.qluedevx.co.uk/en/caseware-online-store.html When we had this set up on a previous server it worked: caseware.qluedev7.co.uk/en/training/shop.html The version of php is different: qluedevx (not working) has php 5.3 installed and qluedev7 (working) has php 5.2 installed. Could this be the problem? Gary")* Hi, I now see this on your checkout: [ monosnap.com/file/seCDqcjuLcYXoZQtVmHXhFGacISlLQ](https://monosnap.com/file/seCDqcjuLcYXoZQtVmHXhFGacISlLQ) So there is apparently a problem with your PayPal payment plugin. Apparently, you didn't enter your PayPal merchant account email address in it, or removed the URL from it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMzIxLWNhbm5vdC1jb21wbGV0ZS1jaGVja291dC1idXQtbm8tZXJyb3JzLXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blazmaster](/forum/user/37544-blazmaster "View blazmaster's Profile")** - [![blazmaster's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37544-blazmaster "View blazmaster's Profile") - [ Offline](/forum/user/37544-blazmaster) Less More - Posts: 4 - Thank you received: 0 - - 11 years 4 months ago [\#204382](#204382) by [blazmaster](/forum/user/37544-blazmaster "View blazmaster's Profile") Replied by *[blazmaster](/forum/user/37544-blazmaster "View blazmaster's Profile")* on topic *[Cannot complete checkout - but no errors show](/forum/2-general-talk-about-hikashop/80321-cannot-complete-checkout-but-no-errors-show#204382 "Help! We cannot progress past the first page in checkout yet there is no error message. Site is at caseware.qluedevx.co.uk/en/caseware-online-store.html When we had this set up on a previous server it worked: caseware.qluedev7.co.uk/en/training/shop.html The version of php is different: qluedevx (not working) has php 5.3 installed and qluedev7 (working) has php 5.2 installed. Could this be the problem? Gary")* Hi, Thnx for Your reply. Very strange but for me the error message is not visible, I can not reproduce it. I have set paypal settings up (hopefully correct) attached them here. Could You take a look at? It would be very much appreciated. - [ ![Screenshot_from_2015-06-10_173550.png](/forum/attachment/24839) ](/forum/attachment/24839 "...-10_173550.png") [ ](/forum/attachment/24839?download=1 "...-10_173550.png") - [ ![Screenshot_from_2015-06-10_173606.png](/forum/attachment/24840) ](/forum/attachment/24840 "...-10_173606.png") [ ](/forum/attachment/24840?download=1 "...-10_173606.png") - [ ![Screenshot_from_2015-06-10_173615.png](/forum/attachment/24841) ](/forum/attachment/24841 "...-10_173615.png") [ ](/forum/attachment/24841?download=1 "...-10_173615.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMzIxLWNhbm5vdC1jb21wbGV0ZS1jaGVja291dC1idXQtbm8tZXJyb3JzLXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 4 months ago [\#204443](#204443) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Cannot complete checkout - but no errors show](/forum/2-general-talk-about-hikashop/80321-cannot-complete-checkout-but-no-errors-show#204443 "Help! We cannot progress past the first page in checkout yet there is no error message. Site is at caseware.qluedevx.co.uk/en/caseware-online-store.html When we had this set up on a previous server it worked: caseware.qluedev7.co.uk/en/training/shop.html The version of php is different: qluedevx (not working) has php 5.3 installed and qluedev7 (working) has php 5.2 installed. Could this be the problem? Gary")* Hi, Do you have carefully read that documentation ? [ www.hikashop.com/support/documentation/i...nt-paypal-error.html](http://www.hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html) Please populate the IPs field by clicking on the Refresh IOs link. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMzIxLWNhbm5vdC1jb21wbGV0ZS1jaGVja291dC1idXQtbm8tZXJyb3JzLXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blazmaster](/forum/user/37544-blazmaster "View blazmaster's Profile")** - [![blazmaster's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37544-blazmaster "View blazmaster's Profile") - [ Offline](/forum/user/37544-blazmaster) Less More - Posts: 4 - Thank you received: 0 - - 11 years 4 months ago [\#204501](#204501) by [blazmaster](/forum/user/37544-blazmaster "View blazmaster's Profile") Replied by *[blazmaster](/forum/user/37544-blazmaster "View blazmaster's Profile")* on topic *[Cannot complete checkout - but no errors show](/forum/2-general-talk-about-hikashop/80321-cannot-complete-checkout-but-no-errors-show#204501 "Help! We cannot progress past the first page in checkout yet there is no error message. Site is at caseware.qluedevx.co.uk/en/caseware-online-store.html When we had this set up on a previous server it worked: caseware.qluedev7.co.uk/en/training/shop.html The version of php is different: qluedevx (not working) has php 5.3 installed and qluedev7 (working) has php 5.2 installed. Could this be the problem? Gary")* Hi, Yes IPS get populated automatically. Currently I have 23.43.130.*,173.0.81.*,173.0.82.* Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMzIxLWNhbm5vdC1jb21wbGV0ZS1jaGVja291dC1idXQtbm8tZXJyb3JzLXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 3 months ago [\#206653](#206653) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Cannot complete checkout - but no errors show](/forum/2-general-talk-about-hikashop/80321-cannot-complete-checkout-but-no-errors-show#206653 "Help! We cannot progress past the first page in checkout yet there is no error message. Site is at caseware.qluedevx.co.uk/en/caseware-online-store.html When we had this set up on a previous server it worked: caseware.qluedev7.co.uk/en/training/shop.html The version of php is different: qluedevx (not working) has php 5.3 installed and qluedev7 (working) has php 5.2 installed. Could this be the problem? Gary")* Hello, Sorry for the late reply, the PayPal payment method that you showed us was correctly configured, so your issue is probably coming from the fact that you have another PayPal payment method not fully configured. You should check it via "Hikashop->System->Payment Methods". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwMzIxLWNhbm5vdC1jb21wbGV0ZS1jaGVja291dC1idXQtbm8tZXJyb3JzLXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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