[Skip to main content](#vessel-content) # Audit Trail in Orders ## - **[ricm](/forum/user/13668-ricm "View ricm's Profile")** - [![ricm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13668-ricm "View ricm's Profile") Topic Author - [ Offline](/forum/user/13668-ricm) Less More - Posts: 36 - Thank you received: 0 - - 13 years 6 months ago [\#99604](#99604) by [ricm](/forum/user/13668-ricm "View ricm's Profile") *[Audit Trail in Orders](/forum/2-general-talk-about-hikashop/80521-audit-trail-in-orders#99604 "Accounting systems I have used in the past do not allow items to be deleted: they have to be reversed so that an audit trail is maintained. I appreciate Hikashop is NOT an accounting system, but if,...")* was created by *[ricm](/forum/user/13668-ricm "View ricm's Profile")* Accounting systems I have used in the past do not allow items to be deleted: they have to be reversed so that an audit trail is maintained. I appreciate Hikashop is NOT an accounting system, but if, for example, I cancel part of an order I have to: 1. remove the item from Hilashop order 2. make a refund, e.g. through PayPal The order now has no record of the item that has been removed. The nearest thing to an audit trail is the history at the bottom of the order page. Providing I remember to give a comprehensive description of the reason for cancelling I can see what has been removed. If I fail to do this the software does not appear to retain (or display) the full audit for the removed item. I am currently using the Starter Edition so perhaps I am expecting features that are available in the more Pro version of Hikashop. Or have I mised something? Thanks, Ric Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwNTIxLWF1ZGl0LXRyYWlsLWluLW9yZGVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 13 years 6 months ago [\#99679](#99679) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Audit Trail in Orders](/forum/2-general-talk-about-hikashop/80521-audit-trail-in-orders#99679 "Accounting systems I have used in the past do not allow items to be deleted: they have to be reversed so that an audit trail is maintained. I appreciate Hikashop is NOT an accounting system, but if,...")* As you say, HikaShop is not an accounting software. If you remove a product from an order, the product is removed from the order. As simple as that. And yes, you can give a reason when you do it in order to leave a trace of what happened. There is nothing more in the commercial editions on that end. The following user(s) said Thank You: [ricm](/forum/user/13668-ricm "View ricm's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgwNTIxLWF1ZGl0LXRyYWlsLWluLW9yZGVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.136 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)