[Skip to main content](#vessel-content) # Hikashop not confirming sales ## - **[FedupfromWorcester ](/forum/user/18241-fedupfromworcester "View FedupfromWorcester 's Profile")** - [![FedupfromWorcester 's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/18241-fedupfromworcester "View FedupfromWorcester 's Profile") Topic Author - [ Offline](/forum/user/18241-fedupfromworcester) Less More - Posts: 2 - Thank you received: 0 - - 13 years 5 months ago [\#102829](#102829) by [FedupfromWorcester ](/forum/user/18241-fedupfromworcester "View FedupfromWorcester 's Profile") *[Hikashop not confirming sales](/forum/2-general-talk-about-hikashop/81507-hikashop-not-confirming-sales#102829 "My web designer installed Hikashop essentials onto our website. Unfortunately most sales only show 'created' and not 'confirmed' As a result we have to log in to Paypal and Worldpay to check if each customer has actually paid. The web designer says this is normal for Hikashop, Is he correct?")* was created by *[FedupfromWorcester ](/forum/user/18241-fedupfromworcester "View FedupfromWorcester 's Profile")* My web designer installed Hikashop essentials onto our website. Unfortunately most sales only show 'created' and not 'confirmed' As a result we have to log in to Paypal and Worldpay to check if each customer has actually paid. The web designer says this is normal for Hikashop, Is he correct? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxNTA3LWhpa2FzaG9wLW5vdC1jb25maXJtaW5nLXNhbGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 5 months ago [\#102842](#102842) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Hikashop not confirming sales](/forum/2-general-talk-about-hikashop/81507-hikashop-not-confirming-sales#102842 "My web designer installed Hikashop essentials onto our website. Unfortunately most sales only show 'created' and not 'confirmed' As a result we have to log in to Paypal and Worldpay to check if each customer has actually paid. The web designer says this is normal for Hikashop, Is he correct?")* Hi, Paypal plugin can be configured in order to receive payment notifications: [ www.hikashop.com/en/support/documentatio...ent-paypal-form.html](http://www.hikashop.com/en/support/documentation/32-hikashop-payment-paypal-form.html) Sometimes the notification does not work, so we made a FAQ for these problems. [ www.hikashop.com/en/support/documentatio...nt-paypal-error.html](http://www.hikashop.com/en/support/documentation/33-hikashop-payment-paypal-error.html) About worldpay, the plugin have a notification system too. The notification allows the payment platforms to inform the store that a transaction has been validated (or cancelled). So HikaShop can change the order status of the order and send some emails if required. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxNTA3LWhpa2FzaG9wLW5vdC1jb25maXJtaW5nLXNhbGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[FedupfromWorcester ](/forum/user/18241-fedupfromworcester "View FedupfromWorcester 's Profile")** - [![FedupfromWorcester 's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/18241-fedupfromworcester "View FedupfromWorcester 's Profile") Topic Author - [ Offline](/forum/user/18241-fedupfromworcester) Less More - Posts: 2 - Thank you received: 0 - - 13 years 5 months ago [\#102851](#102851) by [FedupfromWorcester ](/forum/user/18241-fedupfromworcester "View FedupfromWorcester 's Profile") Replied by *[FedupfromWorcester ](/forum/user/18241-fedupfromworcester "View FedupfromWorcester 's Profile")* on topic *[Hikashop not confirming sales](/forum/2-general-talk-about-hikashop/81507-hikashop-not-confirming-sales#102851 "My web designer installed Hikashop essentials onto our website. Unfortunately most sales only show 'created' and not 'confirmed' As a result we have to log in to Paypal and Worldpay to check if each customer has actually paid. The web designer says this is normal for Hikashop, Is he correct?")* Thanks, It looks as though my web designer hasn't configured it correctly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxNTA3LWhpa2FzaG9wLW5vdC1jb25maXJtaW5nLXNhbGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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