[Skip to main content](#vessel-content) # Checkout Page Billing & Shipping Address ## - **[PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile")** - [![PhantomPWR's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2255-phantompwr "View PhantomPWR's Profile") Topic Author - [ Offline](/forum/user/2255-phantompwr) Less More - Posts: 79 - Thank you received: 0 - - 13 years 6 months ago [\#102875](#102875) by [PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile") *[Checkout Page Billing & Shipping Address](/forum/2-general-talk-about-hikashop/81527-checkout-page-billing-shipping-address#102875 "Hi guys, In the first step of my checkout, when I'm logged in, nothing happens when I untick 'Use same address as for billing'. Also, under billing address, when I click 'New' it just goes to the next step. I don't use any pop-ups, so I don't know what could cause it. Here's the URL: This is the Javascript error: Uncaught TypeError: Object [object Array] has no method 'openBox' hikashopEditAddress onclick Could you please have a look? Many thanks Jean")* was created by *[PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile")* Hi guys, In the first step of my checkout, when I'm logged in, nothing happens when I untick 'Use same address as for billing'. Also, under billing address, when I click 'New' it just goes to the next step. I don't use any pop-ups, so I don't know what could cause it. Here's the URL: [ Heidi Kjeldsen Jewellery](http://heidikjeldsen.co.uk/) This is the Javascript error: Uncaught TypeError: Object [object Array] has no method 'openBox' hikashopEditAddress onclick Could you please have a look? Many thanks Jean Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxNTI3LWNoZWNrb3V0LXBhZ2UtYmlsbGluZy1zaGlwcGluZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 6 months ago [\#102935](#102935) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Checkout Page Billing & Shipping Address](/forum/2-general-talk-about-hikashop/81527-checkout-page-billing-shipping-address#102935 "Hi guys, In the first step of my checkout, when I'm logged in, nothing happens when I untick 'Use same address as for billing'. Also, under billing address, when I click 'New' it just goes to the next step. I don't use any pop-ups, so I don't know what could cause it. Here's the URL: This is the Javascript error: Uncaught TypeError: Object [object Array] has no method 'openBox' hikashopEditAddress onclick Could you please have a look? Many thanks Jean")* Hi, The bug is that apparently even though you have HikaShop 2.1.2 installed, you apparently have an old version of the administrator/components/com_hikashop/classes/field.php which breaks the javascript of the page. Either that, or you have some caching activated on your website which cache the JS of the pages and you should turn it off so that the system uses the new javascript code of HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxNTI3LWNoZWNrb3V0LXBhZ2UtYmlsbGluZy1zaGlwcGluZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile")** - [![PhantomPWR's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2255-phantompwr "View PhantomPWR's Profile") Topic Author - [ Offline](/forum/user/2255-phantompwr) Less More - Posts: 79 - Thank you received: 0 - - 13 years 6 months ago [\#102972](#102972) by [PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile") Replied by *[PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile")* on topic *[Checkout Page Billing & Shipping Address](/forum/2-general-talk-about-hikashop/81527-checkout-page-billing-shipping-address#102972 "Hi guys, In the first step of my checkout, when I'm logged in, nothing happens when I untick 'Use same address as for billing'. Also, under billing address, when I click 'New' it just goes to the next step. I don't use any pop-ups, so I don't know what could cause it. Here's the URL: This is the Javascript error: Uncaught TypeError: Object [object Array] has no method 'openBox' hikashopEditAddress onclick Could you please have a look? Many thanks Jean")* Thanks for your reply, Nicolas. I've now done the following: - Replaced administrator/components/com\_hikashop/classes/field.php - Checked that caching is off - Commented out a one year expires header for javascript in .htaccess(don't know if it's relevant) However, I still have the same problem. Is there anywhere else I should turn caching off? Regards Jean Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxNTI3LWNoZWNrb3V0LXBhZ2UtYmlsbGluZy1zaGlwcGluZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 6 months ago [\#102990](#102990) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Checkout Page Billing & Shipping Address](/forum/2-general-talk-about-hikashop/81527-checkout-page-billing-shipping-address#102990 "Hi guys, In the first step of my checkout, when I'm logged in, nothing happens when I untick 'Use same address as for billing'. Also, under billing address, when I click 'New' it just goes to the next step. I don't use any pop-ups, so I don't know what could cause it. Here's the URL: This is the Javascript error: Uncaught TypeError: Object [object Array] has no method 'openBox' hikashopEditAddress onclick Could you please have a look? Many thanks Jean")* Hi, The old javascript is still present in your header Code: var hikashop=Array(); hikashop['reqFieldsComp']=Array(); hikashop['validFieldsComp']=Array(); Can you send us a ftp access and a backend acces to your website so we would be able to check your files and check your joomla configuration. You can send us such information by private message. Thanks, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxNTI3LWNoZWNrb3V0LXBhZ2UtYmlsbGluZy1zaGlwcGluZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile")** - [![PhantomPWR's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2255-phantompwr "View PhantomPWR's Profile") Topic Author - [ Offline](/forum/user/2255-phantompwr) Less More - Posts: 79 - Thank you received: 0 - - 13 years 6 months ago [\#102997](#102997) by [PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile") Replied by *[PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile")* on topic *[Checkout Page Billing & Shipping Address](/forum/2-general-talk-about-hikashop/81527-checkout-page-billing-shipping-address#102997 "Hi guys, In the first step of my checkout, when I'm logged in, nothing happens when I untick 'Use same address as for billing'. Also, under billing address, when I click 'New' it just goes to the next step. I don't use any pop-ups, so I don't know what could cause it. Here's the URL: This is the Javascript error: Uncaught TypeError: Object [object Array] has no method 'openBox' hikashopEditAddress onclick Could you please have a look? Many thanks Jean")* Thank you very much, Jerome. I've sent you all the access details via Hikashop contact page. The Message Subject is Forum Topic: Checkout Page Billing & Shipping Address Many thanks Jean Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxNTI3LWNoZWNrb3V0LXBhZ2UtYmlsbGluZy1zaGlwcGluZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 6 months ago [\#103034](#103034) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Checkout Page Billing & Shipping Address](/forum/2-general-talk-about-hikashop/81527-checkout-page-billing-shipping-address#103034 "Hi guys, In the first step of my checkout, when I'm logged in, nothing happens when I untick 'Use same address as for billing'. Also, under billing address, when I click 'New' it just goes to the next step. I don't use any pop-ups, so I don't know what could cause it. Here's the URL: This is the Javascript error: Uncaught TypeError: Object [object Array] has no method 'openBox' hikashopEditAddress onclick Could you please have a look? Many thanks Jean")* Hi, Thanks for the access but the FTP access does not access to the website files. I just see an empty directory. So I can't check the HikaShop files. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxNTI3LWNoZWNrb3V0LXBhZ2UtYmlsbGluZy1zaGlwcGluZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile")** - [![PhantomPWR's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2255-phantompwr "View PhantomPWR's Profile") Topic Author - [ Offline](/forum/user/2255-phantompwr) Less More - Posts: 79 - Thank you received: 0 - - 13 years 6 months ago [\#103039](#103039) by [PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile") Replied by *[PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile")* on topic *[Checkout Page Billing & Shipping Address](/forum/2-general-talk-about-hikashop/81527-checkout-page-billing-shipping-address#103039 "Hi guys, In the first step of my checkout, when I'm logged in, nothing happens when I untick 'Use same address as for billing'. Also, under billing address, when I click 'New' it just goes to the next step. I don't use any pop-ups, so I don't know what could cause it. Here's the URL: This is the Javascript error: Uncaught TypeError: Object [object Array] has no method 'openBox' hikashopEditAddress onclick Could you please have a look? Many thanks Jean")* Hi Jerome, Sorry about that, I've sent you new FTP details. Regards Jean Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxNTI3LWNoZWNrb3V0LXBhZ2UtYmlsbGluZy1zaGlwcGluZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 6 months ago [\#103050](#103050) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Checkout Page Billing & Shipping Address](/forum/2-general-talk-about-hikashop/81527-checkout-page-billing-shipping-address#103050 "Hi guys, In the first step of my checkout, when I'm logged in, nothing happens when I untick 'Use same address as for billing'. Also, under billing address, when I click 'New' it just goes to the next step. I don't use any pop-ups, so I don't know what could cause it. Here's the URL: This is the Javascript error: Uncaught TypeError: Object [object Array] has no method 'openBox' hikashopEditAddress onclick Could you please have a look? Many thanks Jean")* Hi, You have a system plugin, named "hikashopfield" which has not been developed by ourself and which override the HikaShop class field using the HikaShop class field from HikaShop 1.5.8 That's why HikaShop can't load his own class field, because the class is already define in your system plugin. By deactivate this plugin, the javascript problem will be fixed but, I don't know the other impacts. If you have a custom plugin for overriding the custom fields, it should be for a reason. With HikaShop 2.x, there is new ways for class overrides by extending them. So the extends is more compatible with updates. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxNTI3LWNoZWNrb3V0LXBhZ2UtYmlsbGluZy1zaGlwcGluZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile")** - [![PhantomPWR's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2255-phantompwr "View PhantomPWR's Profile") Topic Author - [ Offline](/forum/user/2255-phantompwr) Less More - Posts: 79 - Thank you received: 0 - - 13 years 6 months ago [\#103059](#103059) by [PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile") Replied by *[PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile")* on topic *[Checkout Page Billing & Shipping Address](/forum/2-general-talk-about-hikashop/81527-checkout-page-billing-shipping-address#103059 "Hi guys, In the first step of my checkout, when I'm logged in, nothing happens when I untick 'Use same address as for billing'. Also, under billing address, when I click 'New' it just goes to the next step. I don't use any pop-ups, so I don't know what could cause it. Here's the URL: This is the Javascript error: Uncaught TypeError: Object [object Array] has no method 'openBox' hikashopEditAddress onclick Could you please have a look? Many thanks Jean")* Hi Jerome, Thank you very much for all your help! I disabled the plugin and everything works as it should. I have no idea why or when I installed this plugin, but I've tested everything with it turned off and all seem to be working. ![:unsure:](/media/kunena/emoticons/18.png ":unsure:") Anyway, my world is turning the right way around again! Have a marvellous day! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxNTI3LWNoZWNrb3V0LXBhZ2UtYmlsbGluZy1zaGlwcGluZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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