[Skip to main content](#vessel-content) # Problem in checkout ## - **[d4rkcloud](/forum/user/7676-d4rkcloud "View d4rkcloud's Profile")** - [![d4rkcloud's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7676-d4rkcloud "View d4rkcloud's Profile") Topic Author - [ Offline](/forum/user/7676-d4rkcloud) Less More - Posts: 31 - Thank you received: 0 - - 13 years 5 months ago [\#103925](#103925) by [d4rkcloud](/forum/user/7676-d4rkcloud "View d4rkcloud's Profile") *[Problem in checkout](/forum/2-general-talk-about-hikashop/81857-problem-in-checkout#103925 "Hi everybody, when i try to buy something in my shop, everything stop! In the log file i read this: [Mon May 13 14:49:16 2013] [warn] [client 151.33.41.92] mod_fcgid: read data timeout in 90 seconds, referer: floranixena.it/index.php?option=com_hika...=step&step=1&lang=it [Mon May 13 14:49:16 2013] [error] [client 151.33.41.92] Premature end of script headers: index.php, referer: floranixena.it/index.php?option=com_hika...=step&step=1&lang=it What's the problem...? Thanks!")* was created by *[d4rkcloud](/forum/user/7676-d4rkcloud "View d4rkcloud's Profile")* Hi everybody, when i try to buy something in my shop, everything stop! In the log file i read this: [Mon May 13 14:49:16 2013] [warn] [client 151.33.41.92] mod_fcgid: read data timeout in 90 seconds, referer: [ floranixena.it/index.php?option=com\_hika...=step&step=1&lang=it](http://floranixena.it/index.php?option=com_hikashop&ctrl=checkout&task=step&step=1&lang=it) [Mon May 13 14:49:16 2013] [error] [client 151.33.41.92] Premature end of script headers: index.php, referer: [ floranixena.it/index.php?option=com\_hika...=step&step=1&lang=it](http://floranixena.it/index.php?option=com_hikashop&ctrl=checkout&task=step&step=1&lang=it) What's the problem...? Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxODU3LXByb2JsZW0taW4tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 5 months ago [\#103929](#103929) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem in checkout](/forum/2-general-talk-about-hikashop/81857-problem-in-checkout#103929 "Hi everybody, when i try to buy something in my shop, everything stop! In the log file i read this: [Mon May 13 14:49:16 2013] [warn] [client 151.33.41.92] mod_fcgid: read data timeout in 90 seconds, referer: floranixena.it/index.php?option=com_hika...=step&step=1&lang=it [Mon May 13 14:49:16 2013] [error] [client 151.33.41.92] Premature end of script headers: index.php, referer: floranixena.it/index.php?option=com_hika...=step&step=1&lang=it What's the problem...? Thanks!")* Hi, Do you have something in the PHP error log. This is your webserver log (apache2 I guess) and it just said that the PHP script stop working on a timeout. So, it could be a PHP error or a real timeout (maybe some shipping plugins which make some external calls ?) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxODU3LXByb2JsZW0taW4tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[d4rkcloud](/forum/user/7676-d4rkcloud "View d4rkcloud's Profile")** - [![d4rkcloud's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7676-d4rkcloud "View d4rkcloud's Profile") Topic Author - [ Offline](/forum/user/7676-d4rkcloud) Less More - Posts: 31 - Thank you received: 0 - - 13 years 5 months ago [\#104192](#104192) by [d4rkcloud](/forum/user/7676-d4rkcloud "View d4rkcloud's Profile") Replied by *[d4rkcloud](/forum/user/7676-d4rkcloud "View d4rkcloud's Profile")* on topic *[Problem in checkout](/forum/2-general-talk-about-hikashop/81857-problem-in-checkout#104192 "Hi everybody, when i try to buy something in my shop, everything stop! In the log file i read this: [Mon May 13 14:49:16 2013] [warn] [client 151.33.41.92] mod_fcgid: read data timeout in 90 seconds, referer: floranixena.it/index.php?option=com_hika...=step&step=1&lang=it [Mon May 13 14:49:16 2013] [error] [client 151.33.41.92] Premature end of script headers: index.php, referer: floranixena.it/index.php?option=com_hika...=step&step=1&lang=it What's the problem...? Thanks!")* No way... there's only manual shipping active. Where can i see to find the error...? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxODU3LXByb2JsZW0taW4tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 5 months ago [\#104215](#104215) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem in checkout](/forum/2-general-talk-about-hikashop/81857-problem-in-checkout#104215 "Hi everybody, when i try to buy something in my shop, everything stop! In the log file i read this: [Mon May 13 14:49:16 2013] [warn] [client 151.33.41.92] mod_fcgid: read data timeout in 90 seconds, referer: floranixena.it/index.php?option=com_hika...=step&step=1&lang=it [Mon May 13 14:49:16 2013] [error] [client 151.33.41.92] Premature end of script headers: index.php, referer: floranixena.it/index.php?option=com_hika...=step&step=1&lang=it What's the problem...? Thanks!")* Hi, In your PHP error log. You have to see with your web hosting how access to it. But the web server error log does not provide a useful information. Can you post a screenshot of your checkout workflow configuration ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxODU3LXByb2JsZW0taW4tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[d4rkcloud](/forum/user/7676-d4rkcloud "View d4rkcloud's Profile")** - [![d4rkcloud's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7676-d4rkcloud "View d4rkcloud's Profile") Topic Author - [ Offline](/forum/user/7676-d4rkcloud) Less More - Posts: 31 - Thank you received: 0 - - 13 years 5 months ago [\#104340](#104340) by [d4rkcloud](/forum/user/7676-d4rkcloud "View d4rkcloud's Profile") Replied by *[d4rkcloud](/forum/user/7676-d4rkcloud "View d4rkcloud's Profile")* on topic *[Problem in checkout](/forum/2-general-talk-about-hikashop/81857-problem-in-checkout#104340 "Hi everybody, when i try to buy something in my shop, everything stop! In the log file i read this: [Mon May 13 14:49:16 2013] [warn] [client 151.33.41.92] mod_fcgid: read data timeout in 90 seconds, referer: floranixena.it/index.php?option=com_hika...=step&step=1&lang=it [Mon May 13 14:49:16 2013] [error] [client 151.33.41.92] Premature end of script headers: index.php, referer: floranixena.it/index.php?option=com_hika...=step&step=1&lang=it What's the problem...? Thanks!")* Hi, in attachment my checkout workflow. I wrote to my hosting and they told me they set timeout to 600 seconds, but nothing changes... - [ ![Floranixena_-_Vendita_fiori_online_-_Administration_-_Configuration_2013-05-16_15-38-36.png](/forum/attachment/10193) ](/forum/attachment/10193 "...6_15-38-36.png") [ ](/forum/attachment/10193?download=1 "...6_15-38-36.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxODU3LXByb2JsZW0taW4tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 13 years 5 months ago [\#104362](#104362) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem in checkout](/forum/2-general-talk-about-hikashop/81857-problem-in-checkout#104362 "Hi everybody, when i try to buy something in my shop, everything stop! In the log file i read this: [Mon May 13 14:49:16 2013] [warn] [client 151.33.41.92] mod_fcgid: read data timeout in 90 seconds, referer: floranixena.it/index.php?option=com_hika...=step&step=1&lang=it [Mon May 13 14:49:16 2013] [error] [client 151.33.41.92] Premature end of script headers: index.php, referer: floranixena.it/index.php?option=com_hika...=step&step=1&lang=it What's the problem...? Thanks!")* It's normal, the problem is not that there is not enough time to process the page but that there is some code on the page which is looping indefinitely. There must be some 3rd party plugin interfering here. I would recommend to deactivate the plugins on your website one by one and testing the checkout each time to see which one is causing the problem, starting with plugins of the group "user" and "system". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgxODU3LXByb2JsZW0taW4tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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