[Skip to main content](#vessel-content) # Problem with product - saying not available ## - **[Huski](/forum/user/3364-huski "View Huski's Profile")** - [![Huski's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3364-huski "View Huski's Profile") Topic Author - [ Offline](/forum/user/3364-huski) Less More - Posts: 301 - Thank you received: 1 - - 13 years 5 months ago [\#105741](#105741) by [Huski](/forum/user/3364-huski "View Huski's Profile") *[Problem with product - saying not available](/forum/2-general-talk-about-hikashop/82672-problem-with-product-saying-not-available#105741 "Hi Someone just advised me that they can't put a product in the shopping cart. I have tried to replicate it, and it is a product with 3 variants. One of the variants (which they are choosing) is coming up saying that the product is not available. Nothing has been changed at all in the products - haven't touched in a long time. The main product and variants have been set to "unlimited" stock with minimum 1 per order. Why would this product be saying it is not available?")* was created by *[Huski](/forum/user/3364-huski "View Huski's Profile")* Hi Someone just advised me that they can't put a product in the shopping cart. I have tried to replicate it, and it is a product with 3 variants. One of the variants (which they are choosing) is coming up saying that the product is not available. Nothing has been changed at all in the products - haven't touched in a long time. The main product and variants have been set to "unlimited" stock with minimum 1 per order. Why would this product be saying it is not available? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgyNjcyLXByb2JsZW0td2l0aC1wcm9kdWN0LXNheWluZy1ub3QtYXZhaWxhYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14278 - - 13 years 5 months ago [\#105780](#105780) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem with product - saying not available](/forum/2-general-talk-about-hikashop/82672-problem-with-product-saying-not-available#105780 "Hi Someone just advised me that they can't put a product in the shopping cart. I have tried to replicate it, and it is a product with 3 variants. One of the variants (which they are choosing) is coming up saying that the product is not available. Nothing has been changed at all in the products - haven't touched in a long time. The main product and variants have been set to "unlimited" stock with minimum 1 per order. Why would this product be saying it is not available?")* Maybe that the variant is not published ? Or the main product ? What is the exact message ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgyNjcyLXByb2JsZW0td2l0aC1wcm9kdWN0LXNheWluZy1ub3QtYXZhaWxhYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Huski](/forum/user/3364-huski "View Huski's Profile")** - [![Huski's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3364-huski "View Huski's Profile") Topic Author - [ Offline](/forum/user/3364-huski) Less More - Posts: 301 - Thank you received: 1 - - 13 years 5 months ago [\#105836](#105836) by [Huski](/forum/user/3364-huski "View Huski's Profile") Replied by *[Huski](/forum/user/3364-huski "View Huski's Profile")* on topic *[Problem with product - saying not available](/forum/2-general-talk-about-hikashop/82672-problem-with-product-saying-not-available#105836 "Hi Someone just advised me that they can't put a product in the shopping cart. I have tried to replicate it, and it is a product with 3 variants. One of the variants (which they are choosing) is coming up saying that the product is not available. Nothing has been changed at all in the products - haven't touched in a long time. The main product and variants have been set to "unlimited" stock with minimum 1 per order. Why would this product be saying it is not available?")* hi Nicolas If you go here: [ www.ecomad.com.au/shop-categories/produc.../category\_pathway-26](http://www.ecomad.com.au/shop-categories/product/566-evap-cooler-vent-seals/category_pathway-26) And then just click add to cart you will get the message. Its the first option in the drop down list that is causing the error which you will see. This has been working fine up until yesterday - nothing has been touched. One person is clicking it and nothing is adding to the cart, but it does add to the cart when I do it but I do get the error message. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgyNjcyLXByb2JsZW0td2l0aC1wcm9kdWN0LXNheWluZy1ub3QtYXZhaWxhYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[terry5578](/forum/user/20152-terry5578 "View terry5578's Profile")** - [![terry5578's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/20152-terry5578 "View terry5578's Profile") - [ Offline](/forum/user/20152-terry5578) Less More - Posts: 8 - Thank you received: 0 - - 13 years 5 months ago [\#105839](#105839) by [terry5578](/forum/user/20152-terry5578 "View terry5578's Profile") Replied by *[terry5578](/forum/user/20152-terry5578 "View terry5578's Profile")* on topic *[Problem with product - saying not available](/forum/2-general-talk-about-hikashop/82672-problem-with-product-saying-not-available#105839 "Hi Someone just advised me that they can't put a product in the shopping cart. I have tried to replicate it, and it is a product with 3 variants. One of the variants (which they are choosing) is coming up saying that the product is not available. Nothing has been changed at all in the products - haven't touched in a long time. The main product and variants have been set to "unlimited" stock with minimum 1 per order. Why would this product be saying it is not available?")* Huski I had a similar problem - I am pretty sure that is just a warning message. If you refresh the screen the message goes away and the item is still listed in the cart. If you look at that 'small square (less then 350mm)' it does not have a price. I bet when you look at the price in the backend it is just 0. Change the price to 0.00 - then the message will go away. At least it did for me. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgyNjcyLXByb2JsZW0td2l0aC1wcm9kdWN0LXNheWluZy1ub3QtYXZhaWxhYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Huski](/forum/user/3364-huski "View Huski's Profile")** - [![Huski's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3364-huski "View Huski's Profile") Topic Author - [ Offline](/forum/user/3364-huski) Less More - Posts: 301 - Thank you received: 1 - - 13 years 5 months ago [\#105840](#105840) by [Huski](/forum/user/3364-huski "View Huski's Profile") Replied by *[Huski](/forum/user/3364-huski "View Huski's Profile")* on topic *[Problem with product - saying not available](/forum/2-general-talk-about-hikashop/82672-problem-with-product-saying-not-available#105840 "Hi Someone just advised me that they can't put a product in the shopping cart. I have tried to replicate it, and it is a product with 3 variants. One of the variants (which they are choosing) is coming up saying that the product is not available. Nothing has been changed at all in the products - haven't touched in a long time. The main product and variants have been set to "unlimited" stock with minimum 1 per order. Why would this product be saying it is not available?")* Perfect - that fixed it. Maybe all costs should be defaulted. Will need to go through a whole bunch of options now and change them. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgyNjcyLXByb2JsZW0td2l0aC1wcm9kdWN0LXNheWluZy1ub3QtYXZhaWxhYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14278 - - 13 years 5 months ago [\#105847](#105847) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem with product - saying not available](/forum/2-general-talk-about-hikashop/82672-problem-with-product-saying-not-available#105847 "Hi Someone just advised me that they can't put a product in the shopping cart. I have tried to replicate it, and it is a product with 3 variants. One of the variants (which they are choosing) is coming up saying that the product is not available. Nothing has been changed at all in the products - haven't touched in a long time. The main product and variants have been set to "unlimited" stock with minimum 1 per order. Why would this product be saying it is not available?")* It's probably because you have the option "Display add to cart button for free products" turned off and so the system doesn't like that you add a product with a free option. Turn that option off and it should help. The following user(s) said Thank You: [terry5578](/forum/user/20152-terry5578 "View terry5578's Profile"), [leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgyNjcyLXByb2JsZW0td2l0aC1wcm9kdWN0LXNheWluZy1ub3QtYXZhaWxhYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[terry5578](/forum/user/20152-terry5578 "View terry5578's Profile")** - [![terry5578's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/20152-terry5578 "View terry5578's Profile") - [ Offline](/forum/user/20152-terry5578) Less More - Posts: 8 - Thank you received: 0 - - 13 years 5 months ago [\#105958](#105958) by [terry5578](/forum/user/20152-terry5578 "View terry5578's Profile") Replied by *[terry5578](/forum/user/20152-terry5578 "View terry5578's Profile")* on topic *[Problem with product - saying not available](/forum/2-general-talk-about-hikashop/82672-problem-with-product-saying-not-available#105958 "Hi Someone just advised me that they can't put a product in the shopping cart. I have tried to replicate it, and it is a product with 3 variants. One of the variants (which they are choosing) is coming up saying that the product is not available. Nothing has been changed at all in the products - haven't touched in a long time. The main product and variants have been set to "unlimited" stock with minimum 1 per order. Why would this product be saying it is not available?")* Thank you Nicolas - this is the correct way to fix this issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgyNjcyLXByb2JsZW0td2l0aC1wcm9kdWN0LXNheWluZy1ub3QtYXZhaWxhYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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