[Skip to main content](#vessel-content)

#   Shipping or billing address not recognized

##

- **[dascos](/forum/user/20232-dascos "View dascos's Profile")**
- [![dascos's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/20232-dascos "View dascos's Profile") Topic Author
- [ Offline](/forum/user/20232-dascos)

Less More

- Posts: 1
- Thank you received: 0
-
-

13 years 5 months ago -  13 years 5 months ago [\#105908](#105908) by [dascos](/forum/user/20232-dascos "View dascos's Profile")  *[Shipping or billing address not recognized](/forum/2-general-talk-about-hikashop/82724-shipping-or-billing-address-not-recognized#105908 "Hi there, I have a "big" problem. When a user registers on Joomla, I ask for the address in the registration form (joomla user), but when he arrive to the "shipping step" in the checkout flow, there are no address, nor shipping nor billing.  Are there a way to use the informations inserted during the Joomla registration in the checkout flow?  Thanks, Daniele")* was created by *[dascos](/forum/user/20232-dascos "View dascos's Profile")*

Hi there,
I have a "big" problem. When a user registers on Joomla, I ask for the address in the registration form (joomla user), but when he arrive to the "shipping step" in the checkout flow, there are no address, nor shipping nor billing.

Are there a way to use the informations inserted during the Joomla registration in the checkout flow?

Thanks, Daniele

Last edit: 13 years 5 months ago by [dascos](/forum/user/20232-dascos "View dascos's Profile").

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgyNzI0LXNoaXBwaW5nLW9yLWJpbGxpbmctYWRkcmVzcy1ub3QtcmVjb2duaXplZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

- **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")**
- [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile")
- [ Away](/forum/user/63-nicolas)

Less More

- Posts: 86320
- Thank you received: 14278
-
-

13 years 5 months ago [\#105921](#105921) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping or billing address not recognized](/forum/2-general-talk-about-hikashop/82724-shipping-or-billing-address-not-recognized#105921 "Hi there, I have a "big" problem. When a user registers on Joomla, I ask for the address in the registration form (joomla user), but when he arrive to the "shipping step" in the checkout flow, there are no address, nor shipping nor billing.  Are there a way to use the informations inserted during the Joomla registration in the checkout flow?  Thanks, Daniele")*

Hi,

No, that's not possible. What you should do is use the HikaShop user registration page instead of the Joomla registration so that the address the user enters during the registration is stored in HikaShop.
You can do that by turning on the plugin called "Redirect Joomla registration to HikaShop Plugin"

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgyNzI0LXNoaXBwaW5nLW9yLWJpbGxpbmctYWRkcmVzcy1ub3QtcmVjb2duaXplZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to?

[](/forum/topics/feed/mode-topics?format=feed&type=rss)

Time to create page: 0.055 seconds

[Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)

[](#top)