[Skip to main content](#vessel-content) # Update went wrong - please help ## - **[terry5578](/forum/user/20152-terry5578 "View terry5578's Profile")** - [![terry5578's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/20152-terry5578 "View terry5578's Profile") Topic Author - [ Offline](/forum/user/20152-terry5578) Less More - Posts: 8 - Thank you received: 0 - - 13 years 5 months ago [\#105975](#105975) by [terry5578](/forum/user/20152-terry5578 "View terry5578's Profile") *[Update went wrong - please help](/forum/2-general-talk-about-hikashop/82730-update-went-wrong-please-help#105975 "I just updated my HikaShop from 2.1.0 to 2.1.3. I went into Joomla/HikaShop, clicked the update link - it took to a download page where I downloaded a zip file - I used Joomla to apply the update....")* was created by *[terry5578](/forum/user/20152-terry5578 "View terry5578's Profile")* I just updated my HikaShop from 2.1.0 to 2.1.3. I went into Joomla/HikaShop, clicked the update link - it took to a download page where I downloaded a zip file - I used Joomla to apply the update. Everything seemed to work perfectly. But now when I look at my site I have lost my options on my products. I check the backend and in the Options box and the Access Level box it says 'Only in commercial versions of HikaShop'. I thought I had the commercial version - I am supposed to have HikaShop Business. Please help - I need this fixed as soon as possible. Terry Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgyNzMwLXVwZGF0ZS13ZW50LXdyb25nLXBsZWFzZS1oZWxwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14278 - - 13 years 5 months ago [\#106045](#106045) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Update went wrong - please help](/forum/2-general-talk-about-hikashop/82730-update-went-wrong-please-help#106045 "I just updated my HikaShop from 2.1.0 to 2.1.3. I went into Joomla/HikaShop, clicked the update link - it took to a download page where I downloaded a zip file - I used Joomla to apply the update....")* Hi, It sounds like you click on the link to download the Starter edition of 2.1.3 and not the Business edition of 2.1.3 so at the same time it did the update, it downgraded your install. Simply install the Business edition of 2.1.3 that you can download via the menu Your account->Your subscriptions on our website and install it on your website and you will get back the Business edition. The following user(s) said Thank You: [terry5578](/forum/user/20152-terry5578 "View terry5578's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgyNzMwLXVwZGF0ZS13ZW50LXdyb25nLXBsZWFzZS1oZWxwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[terry5578](/forum/user/20152-terry5578 "View terry5578's Profile")** - [![terry5578's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/20152-terry5578 "View terry5578's Profile") Topic Author - [ Offline](/forum/user/20152-terry5578) Less More - Posts: 8 - Thank you received: 0 - - 13 years 5 months ago [\#106059](#106059) by [terry5578](/forum/user/20152-terry5578 "View terry5578's Profile") Replied by *[terry5578](/forum/user/20152-terry5578 "View terry5578's Profile")* on topic *[Update went wrong - please help](/forum/2-general-talk-about-hikashop/82730-update-went-wrong-please-help#106059 "I just updated my HikaShop from 2.1.0 to 2.1.3. I went into Joomla/HikaShop, clicked the update link - it took to a download page where I downloaded a zip file - I used Joomla to apply the update....")* Yes - it appears that is exactly what happened. We logged in with the correct ID and downloaded the proper file and now everything is back to normal. Thank you for your response. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgyNzMwLXVwZGF0ZS13ZW50LXdyb25nLXBsZWFzZS1oZWxwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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