[Skip to main content](#vessel-content) # Deactivated - Customer Accounts ## - **[Nat.Adams](/forum/user/12936-nat-adams "View Nat.Adams's Profile")** - [![Nat.Adams's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12936-nat-adams "View Nat.Adams's Profile") Topic Author - [ Offline](/forum/user/12936-nat-adams) Less More - Posts: 10 - Thank you received: 0 - - 13 years 5 months ago [\#107533](#107533) by [Nat.Adams](/forum/user/12936-nat-adams "View Nat.Adams's Profile") *[Deactivated - Customer Accounts](/forum/2-general-talk-about-hikashop/83299-deactivated-customer-accounts#107533 "Hi guys, we've been experiencing an odd problem for the last few weeks. Joomla User Accounts will randomly switch from "Enabled" and "Activated" to "Enabled" and De-Activated". Nothing shows under...")* was created by *[Nat.Adams](/forum/user/12936-nat-adams "View Nat.Adams's Profile")* Hi guys, we've been experiencing an odd problem for the last few weeks. Joomla User Accounts will randomly switch from "Enabled" and "Activated" to "Enabled" and De-Activated". Nothing shows under Hikashop customer accounts, but we've had many customers call in because they're unable to login or reset their passwords and when we go over the the Joomla User Account section it's "Enabled" & "De-Activated. So, basically I just click the little "Activate" icon next to their name and they're good to go. I've been periodically going through the accounts to check for this issue and I can't figure out what's causing this. I can't pin point a specific action that is similar or common between any of these accounts. They range from customers who order every few days, every few weeks and once a month. Nothing in their orders, order dates, account types, etc. are similar, yet I just found 4 more. All 4 of these customers had 2 or more orders already in the system before the account randomly "De-Activated". Has anyone else experienced this issue or has any suggestions? Thanks guys. Hugs, Natalie Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzMjk5LWRlYWN0aXZhdGVkLWN1c3RvbWVyLWFjY291bnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 13 years 5 months ago [\#107561](#107561) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Deactivated - Customer Accounts](/forum/2-general-talk-about-hikashop/83299-deactivated-customer-accounts#107561 "Hi guys, we've been experiencing an odd problem for the last few weeks. Joomla User Accounts will randomly switch from "Enabled" and "Activated" to "Enabled" and De-Activated". Nothing shows under...")* Hi, I've never heard of that. The only thing I can suggest would be to turn off the activation setting of the joomla user manager options screen. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzMjk5LWRlYWN0aXZhdGVkLWN1c3RvbWVyLWFjY291bnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.043 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)