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#   Error 500 when importing CSV

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13 years 4 months ago [\#109354](#109354) by [miraiserver](/forum/user/9835-miraiserver "View miraiserver's Profile")  *[Error 500 when importing CSV](/forum/2-general-talk-about-hikashop/83749-error-500-when-importing-csv#109354 "Dear support agent,  I'm getting an Error 500 - Internal server error when trying to import a csv file.  Error log says: [Sat Jun 15xxx.xxx.xxx.xxx] [error] [client xxx.xxx.xxx.xxx] Premature end of script headers: index.php, referer:   domain.com/administrator/index.php?optio...trl=import&task=show")* was created by *[miraiserver](/forum/user/9835-miraiserver "View miraiserver's Profile")*

Dear support agent,

I'm getting an Error 500 - Internal server error when trying to import a csv file.

Error log says:
[Sat Jun 15xxx.xxx.xxx.xxx] [error] [client xxx.xxx.xxx.xxx] Premature end of script headers: index.php, referer: [ domain.com/administrator/index.php?optio...trl=import&task=show](http://domain.com/administrator/index.php?option=com_hikashop&ctrl=import&task=show)

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13 years 4 months ago [\#109392](#109392) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error 500 when importing CSV](/forum/2-general-talk-about-hikashop/83749-error-500-when-importing-csv#109392 "Dear support agent,  I'm getting an Error 500 - Internal server error when trying to import a csv file.  Error log says: [Sat Jun 15xxx.xxx.xxx.xxx] [error] [client xxx.xxx.xxx.xxx] Premature end of script headers: index.php, referer:   domain.com/administrator/index.php?optio...trl=import&task=show")*

Hi,

That error log is actually the apache server log, not the PHP error log.
We would need the error from the PHP error log to tell you what to do.
Regarding the import, it's most likely because the file is too big, or because the CSV data contains files/images URLs and that the import has to download all of them during the import and the limitations put in place by your hosting company on your server doesn't allow the import process to run that long.
But we would need the fatal error message to confirm that.

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