[Skip to main content](#vessel-content) # Screen Freezes after clciking a pop-up ## - **[davec](/forum/user/7092-davec "View davec's Profile")** - [![davec's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7092-davec "View davec's Profile") Topic Author - [ Offline](/forum/user/7092-davec) Less More - Posts: 447 - Thank you received: 20 - - 13 years 4 months ago [\#109541](#109541) by [davec](/forum/user/7092-davec "View davec's Profile") *[Screen Freezes after clciking a pop-up](/forum/2-general-talk-about-hikashop/83810-screen-freezes-after-clciking-a-pop-up#109541 "I am using the vertex template along with Hikashop and have encountered a problem with the screen freezing after veiwing a product pop up image. Using Firebug I found this line If I change the opactiy to 100 I get a black screen, so I believe this may be where the issue lies. Any advice appreciated. I am using J3.1 and Thanks Dave B)")* was created by *[davec](/forum/user/7092-davec "View davec's Profile")* I am using the vertex template along with Hikashop and have encountered a problem with the screen freezing after veiwing a product pop up image. Using Firebug I found this line <div id="sbox-overlay" aria-hidden="false" style="z-index: 65555; opacity: 0; width: 1583px; height: 822px;" tabindex="-1"></div> If I change the opactiy to 100 I get a black screen, so I believe this may be where the issue lies. Any advice appreciated. I am using J3.1 and Thanks Dave ![B)](/media/kunena/emoticons/9.png "B)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzODEwLXNjcmVlbi1mcmVlemVzLWFmdGVyLWNsY2lraW5nLWEtcG9wLXVwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 4 months ago [\#109549](#109549) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Screen Freezes after clciking a pop-up](/forum/2-general-talk-about-hikashop/83810-screen-freezes-after-clciking-a-pop-up#109549 "I am using the vertex template along with Hikashop and have encountered a problem with the screen freezing after veiwing a product pop up image. Using Firebug I found this line If I change the opactiy to 100 I get a black screen, so I believe this may be where the issue lies. Any advice appreciated. I am using J3.1 and Thanks Dave B)")* This sounds like you have a javascript error on your pages (probably something related to your template). Can you provide a link to that page ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzODEwLXNjcmVlbi1mcmVlemVzLWFmdGVyLWNsY2lraW5nLWEtcG9wLXVwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[davec](/forum/user/7092-davec "View davec's Profile")** - [![davec's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7092-davec "View davec's Profile") Topic Author - [ Offline](/forum/user/7092-davec) Less More - Posts: 447 - Thank you received: 20 - - 13 years 4 months ago [\#109561](#109561) by [davec](/forum/user/7092-davec "View davec's Profile") Replied by *[davec](/forum/user/7092-davec "View davec's Profile")* on topic *[Screen Freezes after clciking a pop-up](/forum/2-general-talk-about-hikashop/83810-screen-freezes-after-clciking-a-pop-up#109561 "I am using the vertex template along with Hikashop and have encountered a problem with the screen freezing after veiwing a product pop up image. Using Firebug I found this line If I change the opactiy to 100 I get a black screen, so I believe this may be where the issue lies. Any advice appreciated. I am using J3.1 and Thanks Dave B)")* Hi Nicolas the site is [ here](http://custodysupplies.co.uk/test/). It is for registered users only so I have set you up as an admin and PM'd the login details Thanks Dave ![B)](/media/kunena/emoticons/9.png "B)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzODEwLXNjcmVlbi1mcmVlemVzLWFmdGVyLWNsY2lraW5nLWEtcG9wLXVwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 4 months ago [\#109575](#109575) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Screen Freezes after clciking a pop-up](/forum/2-general-talk-about-hikashop/83810-screen-freezes-after-clciking-a-pop-up#109575 "I am using the vertex template along with Hikashop and have encountered a problem with the screen freezing after veiwing a product pop up image. Using Firebug I found this line If I change the opactiy to 100 I get a black screen, so I believe this may be where the issue lies. Any advice appreciated. I am using J3.1 and Thanks Dave B)")* Hi, I don't have the problem with the image on the page [ custodysupplies.co.uk/test/shop/books-ma...ns-magazines-12-pack](http://custodysupplies.co.uk/test/shop/books-magazines/product/52-english-language-mens-magazines-12-pack) I tried on both IE, Chrome and FireFox and it worked fine for all of them. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzODEwLXNjcmVlbi1mcmVlemVzLWFmdGVyLWNsY2lraW5nLWEtcG9wLXVwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[davec](/forum/user/7092-davec "View davec's Profile")** - [![davec's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7092-davec "View davec's Profile") Topic Author - [ Offline](/forum/user/7092-davec) Less More - Posts: 447 - Thank you received: 20 - - 13 years 4 months ago [\#109579](#109579) by [davec](/forum/user/7092-davec "View davec's Profile") Replied by *[davec](/forum/user/7092-davec "View davec's Profile")* on topic *[Screen Freezes after clciking a pop-up](/forum/2-general-talk-about-hikashop/83810-screen-freezes-after-clciking-a-pop-up#109579 "I am using the vertex template along with Hikashop and have encountered a problem with the screen freezing after veiwing a product pop up image. Using Firebug I found this line If I change the opactiy to 100 I get a black screen, so I believe this may be where the issue lies. Any advice appreciated. I am using J3.1 and Thanks Dave B)")* Nicolas thanks for the reply. The image pops up no problem but after it has been closed the page is frozen. Dave ![B)](/media/kunena/emoticons/9.png "B)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzODEwLXNjcmVlbi1mcmVlemVzLWFmdGVyLWNsY2lraW5nLWEtcG9wLXVwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 4 months ago [\#109595](#109595) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Screen Freezes after clciking a pop-up](/forum/2-general-talk-about-hikashop/83810-screen-freezes-after-clciking-a-pop-up#109595 "I am using the vertex template along with Hikashop and have encountered a problem with the screen freezing after veiwing a product pop up image. Using Firebug I found this line If I change the opactiy to 100 I get a black screen, so I believe this may be where the issue lies. Any advice appreciated. I am using J3.1 and Thanks Dave B)")* I know what you meant. And that's what I tried and I didn't had any problem closing the popups. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzODEwLXNjcmVlbi1mcmVlemVzLWFmdGVyLWNsY2lraW5nLWEtcG9wLXVwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[davec](/forum/user/7092-davec "View davec's Profile")** - [![davec's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7092-davec "View davec's Profile") Topic Author - [ Offline](/forum/user/7092-davec) Less More - Posts: 447 - Thank you received: 20 - - 13 years 4 months ago [\#109598](#109598) by [davec](/forum/user/7092-davec "View davec's Profile") Replied by *[davec](/forum/user/7092-davec "View davec's Profile")* on topic *[Screen Freezes after clciking a pop-up](/forum/2-general-talk-about-hikashop/83810-screen-freezes-after-clciking-a-pop-up#109598 "I am using the vertex template along with Hikashop and have encountered a problem with the screen freezing after veiwing a product pop up image. Using Firebug I found this line If I change the opactiy to 100 I get a black screen, so I believe this may be where the issue lies. Any advice appreciated. I am using J3.1 and Thanks Dave B)")* The pop ups close, the problem is that I cannot then click on add to cart or any menu items. [UPDATE] I have just disabled the multibox options in the template and it now all seems to be working correctly. Dave ![B)](/media/kunena/emoticons/9.png "B)") The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzODEwLXNjcmVlbi1mcmVlemVzLWFmdGVyLWNsY2lraW5nLWEtcG9wLXVwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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