[Skip to main content](#vessel-content) # Export to csv give an error ## - **[inetis](/forum/user/7157-inetis "View inetis's Profile")** - [![inetis's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar7157.png)](/forum/user/7157-inetis "View inetis's Profile") Topic Author - [ Offline](/forum/user/7157-inetis) Less More - Posts: 30 - Thank you received: 1 - - - [](http://www.inetis.ch/) - 13 years 4 months ago [\#110006](#110006) by [inetis](/forum/user/7157-inetis "View inetis's Profile") *[Export to csv give an error](/forum/2-general-talk-about-hikashop/83941-export-to-csv-give-an-error#110006 "index.php?option=com_hikashop&ctrl=report&task=csv&cid[]=12&e1de43446bdfd2507714529bc3e1f858=1 instead of a CSV, I got an error. Could be a problem of right on directory, but I can't find witch one I have to chmod. Thanks for your help")* was created by *[inetis](/forum/user/7157-inetis "View inetis's Profile")* index.php?option=com_hikashop&ctrl=report&task=csv&cid[]=12&e1de43446bdfd2507714529bc3e1f858=1 instead of a CSV, I got an error. Could be a problem of right on directory, but I can't find witch one I have to chmod. Thanks for your help Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzOTQxLWV4cG9ydC10by1jc3YtZ2l2ZS1hbi1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 months ago [\#110012](#110012) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Export to csv give an error](/forum/2-general-talk-about-hikashop/83941-export-to-csv-give-an-error#110012 "index.php?option=com_hikashop&ctrl=report&task=csv&cid[]=12&e1de43446bdfd2507714529bc3e1f858=1 instead of a CSV, I got an error. Could be a problem of right on directory, but I can't find witch one I have to chmod. Thanks for your help")* Hi, Can you tell me what is the error message that you are getting ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzOTQxLWV4cG9ydC10by1jc3YtZ2l2ZS1hbi1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[inetis](/forum/user/7157-inetis "View inetis's Profile")** - [![inetis's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar7157.png)](/forum/user/7157-inetis "View inetis's Profile") Topic Author - [ Offline](/forum/user/7157-inetis) Less More - Posts: 30 - Thank you received: 1 - - - [](http://www.inetis.ch/) - 13 years 4 months ago [\#110013](#110013) by [inetis](/forum/user/7157-inetis "View inetis's Profile") Replied by *[inetis](/forum/user/7157-inetis "View inetis's Profile")* on topic *[Export to csv give an error](/forum/2-general-talk-about-hikashop/83941-export-to-csv-give-an-error#110013 "index.php?option=com_hikashop&ctrl=report&task=csv&cid[]=12&e1de43446bdfd2507714529bc3e1f858=1 instead of a CSV, I got an error. Could be a problem of right on directory, but I can't find witch one I have to chmod. Thanks for your help")* After I hit the "Export Button" of the Report screen Firefox can't find the file at the URL : [ www.xxxxxx.ch/administrator/index.php?op...=report&task=csv&cid](http://www.xxxxxx.ch/administrator/index.php?option=com_hikashop&ctrl=report&task=csv&cid)[]=11&e1de43446bdfd2507714529bc3e1f858=1. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzOTQxLWV4cG9ydC10by1jc3YtZ2l2ZS1hbi1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 13 years 4 months ago [\#110040](#110040) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Export to csv give an error](/forum/2-general-talk-about-hikashop/83941-export-to-csv-give-an-error#110040 "index.php?option=com_hikashop&ctrl=report&task=csv&cid[]=12&e1de43446bdfd2507714529bc3e1f858=1 instead of a CSV, I got an error. Could be a problem of right on directory, but I can't find witch one I have to chmod. Thanks for your help")* Can you do a screenshot of how you configured the report ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzOTQxLWV4cG9ydC10by1jc3YtZ2l2ZS1hbi1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[inetis](/forum/user/7157-inetis "View inetis's Profile")** - [![inetis's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar7157.png)](/forum/user/7157-inetis "View inetis's Profile") Topic Author - [ Offline](/forum/user/7157-inetis) Less More - Posts: 30 - Thank you received: 1 - - - [](http://www.inetis.ch/) - 13 years 4 months ago - 13 years 4 months ago [\#110060](#110060) by [inetis](/forum/user/7157-inetis "View inetis's Profile") Replied by *[inetis](/forum/user/7157-inetis "View inetis's Profile")* on topic *[Export to csv give an error](/forum/2-general-talk-about-hikashop/83941-export-to-csv-give-an-error#110060 "index.php?option=com_hikashop&ctrl=report&task=csv&cid[]=12&e1de43446bdfd2507714529bc3e1f858=1 instead of a CSV, I got an error. Could be a problem of right on directory, but I can't find witch one I have to chmod. Thanks for your help")* Salut Nicolas, Here is the screenshot Thanks for the support ![:)](/media/kunena/emoticons/3.png ":)") - [ ![report_2013-06-20.png](/forum/attachment/10743) ](/forum/attachment/10743 "...2013-06-20.png") [ ](/forum/attachment/10743?download=1 "...2013-06-20.png") Last edit: 13 years 4 months ago by [inetis](/forum/user/7157-inetis "View inetis's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzOTQxLWV4cG9ydC10by1jc3YtZ2l2ZS1hbi1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 13 years 4 months ago [\#110155](#110155) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Export to csv give an error](/forum/2-general-talk-about-hikashop/83941-export-to-csv-give-an-error#110155 "index.php?option=com_hikashop&ctrl=report&task=csv&cid[]=12&e1de43446bdfd2507714529bc3e1f858=1 instead of a CSV, I got an error. Could be a problem of right on directory, but I can't find witch one I have to chmod. Thanks for your help")* Do you have a lot of orders ? It could potentially come from a limitation of your server which cannot handle all the data that is loaded to fill the CSV if you have a lot of orders and in that case, you would have to see with your hosting to increase the memory_limit and/or max_execution_time of your PHP. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzOTQxLWV4cG9ydC10by1jc3YtZ2l2ZS1hbi1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[inetis](/forum/user/7157-inetis "View inetis's Profile")** - [![inetis's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar7157.png)](/forum/user/7157-inetis "View inetis's Profile") Topic Author - [ Offline](/forum/user/7157-inetis) Less More - Posts: 30 - Thank you received: 1 - - - [](http://www.inetis.ch/) - 13 years 4 months ago [\#110168](#110168) by [inetis](/forum/user/7157-inetis "View inetis's Profile") Replied by *[inetis](/forum/user/7157-inetis "View inetis's Profile")* on topic *[Export to csv give an error](/forum/2-general-talk-about-hikashop/83941-export-to-csv-give-an-error#110168 "index.php?option=com_hikashop&ctrl=report&task=csv&cid[]=12&e1de43446bdfd2507714529bc3e1f858=1 instead of a CSV, I got an error. Could be a problem of right on directory, but I can't find witch one I have to chmod. Thanks for your help")* It's a new hickashop installation with 2 orders for testing. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzOTQxLWV4cG9ydC10by1jc3YtZ2l2ZS1hbi1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 4 months ago - 13 years 4 months ago [\#110228](#110228) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Export to csv give an error](/forum/2-general-talk-about-hikashop/83941-export-to-csv-give-an-error#110228 "index.php?option=com_hikashop&ctrl=report&task=csv&cid[]=12&e1de43446bdfd2507714529bc3e1f858=1 instead of a CSV, I got an error. Could be a problem of right on directory, but I can't find witch one I have to chmod. Thanks for your help")* Hello there, Could you try with the export function available in the order listing? I just tried witht the configuration and it's working well on our end. If it's not working, we would like a back end access to check this issue. You can PM us these informations as well as the address to this topic. Last edit: 13 years 4 months ago by [Eliot](/forum/user/1824-eliot "View Eliot's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzOTQxLWV4cG9ydC10by1jc3YtZ2l2ZS1hbi1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[inetis](/forum/user/7157-inetis "View inetis's Profile")** - [![inetis's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar7157.png)](/forum/user/7157-inetis "View inetis's Profile") Topic Author - [ Offline](/forum/user/7157-inetis) Less More - Posts: 30 - Thank you received: 1 - - - [](http://www.inetis.ch/) - 13 years 4 months ago [\#110229](#110229) by [inetis](/forum/user/7157-inetis "View inetis's Profile") Replied by *[inetis](/forum/user/7157-inetis "View inetis's Profile")* on topic *[Export to csv give an error](/forum/2-general-talk-about-hikashop/83941-export-to-csv-give-an-error#110229 "index.php?option=com_hikashop&ctrl=report&task=csv&cid[]=12&e1de43446bdfd2507714529bc3e1f858=1 instead of a CSV, I got an error. Could be a problem of right on directory, but I can't find witch one I have to chmod. Thanks for your help")* Yes, the export on order listing work well. I'll setup an access to the admin for you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzgzOTQxLWV4cG9ydC10by1jc3YtZ2l2ZS1hbi1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 4 months ago [\#110248](#110248) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Export to csv give an error](/forum/2-general-talk-about-hikashop/83941-export-to-csv-give-an-error#110248 "index.php?option=com_hikashop&ctrl=report&task=csv&cid[]=12&e1de43446bdfd2507714529bc3e1f858=1 instead of a CSV, I got an error. Could be a problem of right on directory, but I can't find witch one I have to chmod. Thanks for your help")* Hi there, The error I catched is a 500: DateTime::__construct() [datetime.--construct]: Failed to parse time string (Jeu, 20 Jui 13 14:35:22 +0000) at position 0 (J): The timezone could not be found in the database However I don't think it's a time related issue. According to different topics ([ stackoverflow.com/questions/16632546/joo...ed-to-parse-time-str](http://stackoverflow.com/questions/16632546/joomla-installing-new-language-datetime-construct-failed-to-parse-time-str) and [ stackoverflow.com/questions/11914161/err...to-parse-time-string](http://stackoverflow.com/questions/11914161/error-500-datetime-construct-failed-to-parse-time-string)), it may come from the permissions of some folder which are not writable (like tmp or log). Try to check the permissions of this folder. 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