[Skip to main content](#vessel-content) # Order history not showing ## - **[mj](/forum/user/8198-mj "View mj's Profile")** - [![mj's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8198-mj "View mj's Profile") Topic Author - [ Offline](/forum/user/8198-mj) Less More - Posts: 18 - Thank you received: 2 - - 13 years 4 months ago [\#110306](#110306) by [mj](/forum/user/8198-mj "View mj's Profile") *[Order history not showing](/forum/2-general-talk-about-hikashop/84001-order-history-not-showing#110306 "I have hikashop 2.1 running on Joomla 2.5 at the domain www.dankhaus.com , and the orders from customers are not showing up on the backend admin panel. I'm positive this feature was working when I...")* was created by *[mj](/forum/user/8198-mj "View mj's Profile")* I have hikashop 2.1 running on Joomla 2.5 at the domain [ www.dankhaus.com](http://www.dankhaus.com), and the orders from customers are not showing up on the backend admin panel. I'm positive this feature was working when I first deployed the website, but now it seems to have stopped. There are no orders showing in the reports, and a csv export shows no data as well (image attached). There have been several orders recently and we have no access to the order information. The emails with the order information generated from hikashop are also not working, so we can't see anything about them. Any suggestions for troubleshooting this? - [ ![dankhaushika.png](/forum/attachment/10761) ](/forum/attachment/10761 "dankhaushika.png") [ ](/forum/attachment/10761?download=1 "dankhaushika.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg0MDAxLW9yZGVyLWhpc3Rvcnktbm90LXNob3dpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 4 months ago [\#110317](#110317) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order history not showing](/forum/2-general-talk-about-hikashop/84001-order-history-not-showing#110317 "I have hikashop 2.1 running on Joomla 2.5 at the domain www.dankhaus.com , and the orders from customers are not showing up on the backend admin panel. I'm positive this feature was working when I...")* It sounds like you have a database error. Could you turn on the debug mode of the joomla configuration and try again ? Do you get an error at the end of the checkout (after a successful payment) ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg0MDAxLW9yZGVyLWhpc3Rvcnktbm90LXNob3dpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[mj](/forum/user/8198-mj "View mj's Profile")** - [![mj's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8198-mj "View mj's Profile") Topic Author - [ Offline](/forum/user/8198-mj) Less More - Posts: 18 - Thank you received: 2 - - 13 years 4 months ago [\#110470](#110470) by [mj](/forum/user/8198-mj "View mj's Profile") Replied by *[mj](/forum/user/8198-mj "View mj's Profile")* on topic *[Order history not showing](/forum/2-general-talk-about-hikashop/84001-order-history-not-showing#110470 "I have hikashop 2.1 running on Joomla 2.5 at the domain www.dankhaus.com , and the orders from customers are not showing up on the backend admin panel. I'm positive this feature was working when I...")* Attached an image that shows an error about a duplicate transaction was submitted. The owner of the website also said they were having similar problems. I had debug mode on and it didn't show any errors, but I can attach the queries it was showing if you'd like - please let me know. [ ![hika.png](/forum/attachment/10773) ](/forum/attachment/10773 "hika.png") - [ ![hika.png](/forum/attachment/10773) ](/forum/attachment/10773 "hika.png") [ ](/forum/attachment/10773?download=1 "hika.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg0MDAxLW9yZGVyLWhpc3Rvcnktbm90LXNob3dpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 4 months ago [\#110477](#110477) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order history not showing](/forum/2-general-talk-about-hikashop/84001-order-history-not-showing#110477 "I have hikashop 2.1 running on Joomla 2.5 at the domain www.dankhaus.com , and the orders from customers are not showing up on the backend admin panel. I'm positive this feature was working when I...")* So from what you're saying it sounds like the problem is simply that the order ids are already reserved in your payment gateway account and thus when HikaShop sends the payment request it is rejected and thus no payment is made and no order is created. So it's a problem similar to this one: [ www.hikashop.com/en/support/documentatio...l-error.html#already](http://www.hikashop.com/en/support/documentation/integrated-documentation/33-hikashop-payment-paypal-error.html#already) This one is for PayPal but you can try to do the second solution (with the mysql query) or contact your payment gateway support for help on what needs to be changed in your payment gateway user account to avoid that problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg0MDAxLW9yZGVyLWhpc3Rvcnktbm90LXNob3dpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[mj](/forum/user/8198-mj "View mj's Profile")** - [![mj's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8198-mj "View mj's Profile") Topic Author - [ Offline](/forum/user/8198-mj) Less More - Posts: 18 - Thank you received: 2 - - 13 years 2 months ago [\#119757](#119757) by [mj](/forum/user/8198-mj "View mj's Profile") Replied by *[mj](/forum/user/8198-mj "View mj's Profile")* on topic *[Order history not showing](/forum/2-general-talk-about-hikashop/84001-order-history-not-showing#119757 "I have hikashop 2.1 running on Joomla 2.5 at the domain www.dankhaus.com , and the orders from customers are not showing up on the backend admin panel. I'm positive this feature was working when I...")* I tried the query option but that didn't solve the problem. I realized no billing address was set, so I added that. Now, when you try to create a new billing address, the fields are blank (image attached). I spoke with my payment gateway provider (authorize.net) and they said the issue is they are not receiving a name and billing address. I think if this billing address issue is fixed, it may start working properly. How do I fix it so that you can enter a billing address? - [ ![h1dfd7a8.png](/forum/attachment/11814) ](/forum/attachment/11814 "h1dfd7a8.png") [ ](/forum/attachment/11814?download=1 "h1dfd7a8.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg0MDAxLW9yZGVyLWhpc3Rvcnktbm90LXNob3dpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 2 months ago [\#119800](#119800) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order history not showing](/forum/2-general-talk-about-hikashop/84001-order-history-not-showing#119800 "I have hikashop 2.1 running on Joomla 2.5 at the domain www.dankhaus.com , and the orders from customers are not showing up on the backend admin panel. I'm positive this feature was working when I...")* If you can't see any address fields, it's probably that you deactivated them via the menu Display>Custom fields. So go there and make sure that they are activated. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg0MDAxLW9yZGVyLWhpc3Rvcnktbm90LXNob3dpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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