[Skip to main content](#vessel-content) # Email validation not working ## - **[astansifer](/forum/user/232-astansifer "View astansifer's Profile")** - [![astansifer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/232-astansifer "View astansifer's Profile") Topic Author - [ Offline](/forum/user/232-astansifer) Less More - Posts: 13 - Thank you received: 0 - - 15 years 8 months ago [\#8465](#8465) by [astansifer](/forum/user/232-astansifer "View astansifer's Profile") *[Email validation not working](/forum/2-general-talk-about-hikashop/8465-email-validation-not-working#8465 "I am using the starter kit and after someone registers and creates a Username/password their confirmation email is never sent to them. Can you tell me whats going on?")* was created by *[astansifer](/forum/user/232-astansifer "View astansifer's Profile")* I am using the starter kit and after someone registers and creates a Username/password their confirmation email is never sent to them. Can you tell me whats going on? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg0NjUtZW1haWwtdmFsaWRhdGlvbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86291 - Thank you received: 14269 - - 15 years 8 months ago [\#8470](#8470) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Email validation not working](/forum/2-general-talk-about-hikashop/8465-email-validation-not-working#8470 "I am using the starter kit and after someone registers and creates a Username/password their confirmation email is never sent to them. Can you tell me whats going on?")* Are other emails sent to the user ? If not, then, it's likely to be a problem of configuration of your emails settings in the joomla configuration. If yes, could you give us the URL of your shop so that we can test that ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg0NjUtZW1haWwtdmFsaWRhdGlvbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[astansifer](/forum/user/232-astansifer "View astansifer's Profile")** - [![astansifer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/232-astansifer "View astansifer's Profile") Topic Author - [ Offline](/forum/user/232-astansifer) Less More - Posts: 13 - Thank you received: 0 - - 15 years 8 months ago [\#8473](#8473) by [astansifer](/forum/user/232-astansifer "View astansifer's Profile") Replied by *[astansifer](/forum/user/232-astansifer "View astansifer's Profile")* on topic *[Re: Email validation not working](/forum/2-general-talk-about-hikashop/8465-email-validation-not-working#8473 "I am using the starter kit and after someone registers and creates a Username/password their confirmation email is never sent to them. Can you tell me whats going on?")* the only emails that are sent to the customer are ones regarding their purchase. here is our website [ www.mortgagefreedomgroup.com](http://www.mortgagefreedomgroup.com) thanks for your help ashley Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg0NjUtZW1haWwtdmFsaWRhdGlvbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86291 - Thank you received: 14269 - - 15 years 8 months ago [\#8476](#8476) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Email validation not working](/forum/2-general-talk-about-hikashop/8465-email-validation-not-working#8476 "I am using the starter kit and after someone registers and creates a Username/password their confirmation email is never sent to them. Can you tell me whats going on?")* I just tried to register a new account via the checkout on your website and I got the email. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg0NjUtZW1haWwtdmFsaWRhdGlvbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fumiga](/forum/user/3638-fumiga "View fumiga's Profile")** - [![fumiga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3638-fumiga "View fumiga's Profile") - [ Offline](/forum/user/3638-fumiga) Less More - Posts: 3 - Thank you received: 0 - - 15 years 2 months ago [\#23359](#23359) by [fumiga](/forum/user/3638-fumiga "View fumiga's Profile") Replied by *[fumiga](/forum/user/3638-fumiga "View fumiga's Profile")* on topic *[Re: Email validation not working](/forum/2-general-talk-about-hikashop/8465-email-validation-not-working#23359 "I am using the starter kit and after someone registers and creates a Username/password their confirmation email is never sent to them. Can you tell me whats going on?")* Greetings I have the exact same problem! Regular Joomla registration works just fine, but when registering using the checkout the email is never received by the user though all information is correctly added to the userlist. I think I'll have to find a way to eliminate your register feature ![:(](/media/kunena/emoticons/5.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg0NjUtZW1haWwtdmFsaWRhdGlvbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fumiga](/forum/user/3638-fumiga "View fumiga's Profile")** - [![fumiga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3638-fumiga "View fumiga's Profile") - [ Offline](/forum/user/3638-fumiga) Less More - Posts: 3 - Thank you received: 0 - - 15 years 2 months ago [\#23360](#23360) by [fumiga](/forum/user/3638-fumiga "View fumiga's Profile") Replied by *[fumiga](/forum/user/3638-fumiga "View fumiga's Profile")* on topic *[Re: Email validation not working](/forum/2-general-talk-about-hikashop/8465-email-validation-not-working#23360 "I am using the starter kit and after someone registers and creates a Username/password their confirmation email is never sent to them. Can you tell me whats going on?")* site is portugalmistico.com btw Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg0NjUtZW1haWwtdmFsaWRhdGlvbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86291 - Thank you received: 14269 - - 15 years 2 months ago [\#23392](#23392) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Email validation not working](/forum/2-general-talk-about-hikashop/8465-email-validation-not-working#23392 "I am using the starter kit and after someone registers and creates a Username/password their confirmation email is never sent to them. Can you tell me whats going on?")* I tried on your website and indeed had the problem you're describing. It means that the problem comes from your email server rejecting the HikaShop activation email because of some setting in the Mail tab of the configuration of HikaShop. Please check these settings and try to change them and test if it works. For example, some email servers, only accept a limited number of charsets, so you might want to try to change the charset of your hikashop emails to one of the charsets supported by your email server. You might want to ask your email provider what could be the problem in the mail configuration you have in HikaShop. You have other solutions: you could just turn off the activation of user accounts in joomla. That way, users will be able to continue the checkout without having to activate their account. You could set the registration option to "no registration" in the tab checkout of the configuration of HikaShop. That will remove the joomla user account creation during the checkout. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg0NjUtZW1haWwtdmFsaWRhdGlvbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fumiga](/forum/user/3638-fumiga "View fumiga's Profile")** - [![fumiga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3638-fumiga "View fumiga's Profile") - [ Offline](/forum/user/3638-fumiga) Less More - Posts: 3 - Thank you received: 0 - - 15 years 2 months ago [\#23431](#23431) by [fumiga](/forum/user/3638-fumiga "View fumiga's Profile") Replied by *[fumiga](/forum/user/3638-fumiga "View fumiga's Profile")* on topic *[Re: Email validation not working](/forum/2-general-talk-about-hikashop/8465-email-validation-not-working#23431 "I am using the starter kit and after someone registers and creates a Username/password their confirmation email is never sent to them. Can you tell me whats going on?")* Thanks for your help... made some changes to the hikashop email configuration and it worked! Kudos! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg0NjUtZW1haWwtdmFsaWRhdGlvbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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