[Skip to main content](#vessel-content) # orders not showing up in backend ## - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 13 years 3 months ago [\#113499](#113499) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") *[orders not showing up in backend](/forum/2-general-talk-about-hikashop/85187-orders-not-showing-up-in-backend#113499 "Hi Guys, Twice now, I have had Eway receipts for orders sent to me, with no Hikashop order confirmation email, or the order showing up in the backend. There has been a successful Eway order after the first time it happened so I thought it was a one off thing. Any ideas? Thanks :)")* was created by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* Hi Guys, Twice now, I have had Eway receipts for orders sent to me, with no Hikashop order confirmation email, or the order showing up in the backend. There has been a successful Eway order after the first time it happened so I thought it was a one off thing. Any ideas? Thanks ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1MTg3LW9yZGVycy1ub3Qtc2hvd2luZy11cC1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 3 months ago [\#113525](#113525) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[orders not showing up in backend](/forum/2-general-talk-about-hikashop/85187-orders-not-showing-up-in-backend#113525 "Hi Guys, Twice now, I have had Eway receipts for orders sent to me, with no Hikashop order confirmation email, or the order showing up in the backend. There has been a successful Eway order after the first time it happened so I thought it was a one off thing. Any ideas? Thanks :)")* Hi, When you're creating an order and that you are redirected to the Eway payment gateway, do you have a new order with an order status set to "created" through your "*Hikashop->Orders*" ? Also which Hikashop are you using ? You should probably use the last version of Hikashop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1MTg3LW9yZGVycy1ub3Qtc2hvd2luZy11cC1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 13 years 3 months ago [\#113539](#113539) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[orders not showing up in backend](/forum/2-general-talk-about-hikashop/85187-orders-not-showing-up-in-backend#113539 "Hi Guys, Twice now, I have had Eway receipts for orders sent to me, with no Hikashop order confirmation email, or the order showing up in the backend. There has been a successful Eway order after the first time it happened so I thought it was a one off thing. Any ideas? Thanks :)")* Thanks Mohamed, No there is no created order, there is no record of the sale at all, except when I login to Eway. I haven't upgraded Hikashop or made any changes the site for months, so I don't think it has to do with that... Thanks ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1MTg3LW9yZGVycy1ub3Qtc2hvd2luZy11cC1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 3 months ago [\#113567](#113567) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[orders not showing up in backend](/forum/2-general-talk-about-hikashop/85187-orders-not-showing-up-in-backend#113567 "Hi Guys, Twice now, I have had Eway receipts for orders sent to me, with no Hikashop order confirmation email, or the order showing up in the backend. There has been a successful Eway order after the first time it happened so I thought it was a one off thing. Any ideas? Thanks :)")* Hi, Thanks to check in the error log file (Configuration > Main > Files) if there is anything returned about that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1MTg3LW9yZGVycy1ub3Qtc2hvd2luZy11cC1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 13 years 3 months ago [\#113577](#113577) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[orders not showing up in backend](/forum/2-general-talk-about-hikashop/85187-orders-not-showing-up-in-backend#113577 "Hi Guys, Twice now, I have had Eway receipts for orders sent to me, with no Hikashop order confirmation email, or the order showing up in the backend. There has been a successful Eway order after the first time it happened so I thought it was a one off thing. Any ideas? Thanks :)")* Hi Xavier, I just looked at the payment log files and it says the log file is empty. Is this what you meant? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1MTg3LW9yZGVycy1ub3Qtc2hvd2luZy11cC1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 3 months ago [\#113632](#113632) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[orders not showing up in backend](/forum/2-general-talk-about-hikashop/85187-orders-not-showing-up-in-backend#113632 "Hi Guys, Twice now, I have had Eway receipts for orders sent to me, with no Hikashop order confirmation email, or the order showing up in the backend. There has been a successful Eway order after the first time it happened so I thought it was a one off thing. Any ideas? Thanks :)")* I don't see how you can get a payment without an order being created. Before redirecting to the eway platform for the payment, HikaShop first creates the order. If the order cannot be created, the user is not redirected to the payment platform and the user stays on the checkout. The only explanations would be that someone deleted the order, or that the customer made a payment without going through HikaShop. It actually happened a few months ago to someone else who had forgotten to remove all the "pay with paypal" buttons on her website after switching to using HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1MTg3LW9yZGVycy1ub3Qtc2hvd2luZy11cC1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 13 years 3 months ago [\#113668](#113668) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[orders not showing up in backend](/forum/2-general-talk-about-hikashop/85187-orders-not-showing-up-in-backend#113668 "Hi Guys, Twice now, I have had Eway receipts for orders sent to me, with no Hikashop order confirmation email, or the order showing up in the backend. There has been a successful Eway order after the first time it happened so I thought it was a one off thing. Any ideas? Thanks :)")* Thanks Nicolas! ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1MTg3LW9yZGVycy1ub3Qtc2hvd2luZy11cC1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Scheinbacher](/forum/user/4743-scheinbacher "View Scheinbacher's Profile")** - [![Scheinbacher's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4743-scheinbacher "View Scheinbacher's Profile") - [ Offline](/forum/user/4743-scheinbacher) Less More - Posts: 75 - Thank you received: 1 - - 12 years 9 months ago [\#140954](#140954) by [Scheinbacher](/forum/user/4743-scheinbacher "View Scheinbacher's Profile") Replied by *[Scheinbacher](/forum/user/4743-scheinbacher "View Scheinbacher's Profile")* on topic *[orders not showing up in backend](/forum/2-general-talk-about-hikashop/85187-orders-not-showing-up-in-backend#140954 "Hi Guys, Twice now, I have had Eway receipts for orders sent to me, with no Hikashop order confirmation email, or the order showing up in the backend. There has been a successful Eway order after the first time it happened so I thought it was a one off thing. Any ideas? Thanks :)")* Hi, we have the similar problem. Customer make an order and get to paypal. We receive the payment from paypal, but no order is displayed in the backend and also we receive no email about the order. Until now we have three cases. Maybe you have some idea. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1MTg3LW9yZGVycy1ub3Qtc2hvd2luZy11cC1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 12 years 9 months ago [\#140958](#140958) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[orders not showing up in backend](/forum/2-general-talk-about-hikashop/85187-orders-not-showing-up-in-backend#140958 "Hi Guys, Twice now, I have had Eway receipts for orders sent to me, with no Hikashop order confirmation email, or the order showing up in the backend. There has been a successful Eway order after the first time it happened so I thought it was a one off thing. Any ideas? Thanks :)")* Try re-saving your payment plugins. I do this and it fixes the problem for a few days, then it comes back again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1MTg3LW9yZGVycy1ub3Qtc2hvd2luZy11cC1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Scheinbacher](/forum/user/4743-scheinbacher "View Scheinbacher's Profile")** - [![Scheinbacher's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4743-scheinbacher "View Scheinbacher's Profile") - [ Offline](/forum/user/4743-scheinbacher) Less More - Posts: 75 - Thank you received: 1 - - 12 years 9 months ago [\#140964](#140964) by [Scheinbacher](/forum/user/4743-scheinbacher "View Scheinbacher's Profile") Replied by *[Scheinbacher](/forum/user/4743-scheinbacher "View Scheinbacher's Profile")* on topic *[orders not showing up in backend](/forum/2-general-talk-about-hikashop/85187-orders-not-showing-up-in-backend#140964 "Hi Guys, Twice now, I have had Eway receipts for orders sent to me, with no Hikashop order confirmation email, or the order showing up in the backend. There has been a successful Eway order after the first time it happened so I thought it was a one off thing. Any ideas? Thanks :)")* OK thanks I will try this Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1MTg3LW9yZGVycy1ub3Qtc2hvd2luZy11cC1pbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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