[Skip to main content](#vessel-content) # Order created notification ## - **[mark99](/forum/user/8011-mark99 "View mark99's Profile")** - [![mark99's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8011-mark99 "View mark99's Profile") Topic Author - [ Offline](/forum/user/8011-mark99) Less More - Posts: 21 - Thank you received: 0 - - 13 years 3 months ago - 13 years 3 months ago [\#115709](#115709) by [mark99](/forum/user/8011-mark99 "View mark99's Profile") *[Order created notification](/forum/2-general-talk-about-hikashop/85760-order-created-notification#115709 "Sorry - meant to post this in "How To" Dear HikaShop When a customer creates an order on my website, he gets an 'order created' email with the order details, even if the payment is cancelled. This is confusing for customers if they have cancelled payment. They telephone to confirm if the order was cancelled! Is it possible to send no email at 'created' and only send an email to the customer if the order payment goes through, and the order goes to 'confirmed'? Otherwise, this is an excellent product & highly recommended. Many thanks - I hope someone can help. Best Regards, Mark.")* was created by *[mark99](/forum/user/8011-mark99 "View mark99's Profile")* Sorry - meant to post this in "How To" Dear HikaShop When a customer creates an order on my website, he gets an 'order created' email with the order details, even if the payment is cancelled. This is confusing for customers if they have cancelled payment. They telephone to confirm if the order was cancelled! Is it possible to send no email at 'created' and only send an email to the customer if the order payment goes through, and the order goes to 'confirmed'? Otherwise, this is an excellent product & highly recommended. Many thanks - I hope someone can help. Best Regards, Mark. Last edit: 13 years 3 months ago by [mark99](/forum/user/8011-mark99 "View mark99's Profile"). Reason: Wrong forum Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1NzYwLW9yZGVyLWNyZWF0ZWQtbm90aWZpY2F0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 3 months ago [\#115730](#115730) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Order created notification](/forum/2-general-talk-about-hikashop/85760-order-created-notification#115730 "Sorry - meant to post this in "How To" Dear HikaShop When a customer creates an order on my website, he gets an 'order created' email with the order details, even if the payment is cancelled. This is confusing for customers if they have cancelled payment. They telephone to confirm if the order was cancelled! Is it possible to send no email at 'created' and only send an email to the customer if the order payment goes through, and the order goes to 'confirmed'? Otherwise, this is an excellent product & highly recommended. Many thanks - I hope someone can help. Best Regards, Mark.")* Hi, I think that you'll probably find you answer through this [ thread ](http://www.hikashop.com/en/forum/4-how-to/26304-turn-off-order-created-email.html) : > In the Business edition, you have the menu System->Emails where you can customize your emails. There, you can easily publish/unpublish the emails in one click. Or : > You would have to edit the hikashop\_config table via phpmyadmin and change the entry order\_creation\_notification.published entry to 0. The following user(s) said Thank You: [mark99](/forum/user/8011-mark99 "View mark99's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1NzYwLW9yZGVyLWNyZWF0ZWQtbm90aWZpY2F0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.046 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)