[Skip to main content](#vessel-content) # Shipping Costs Dissapear ## - **[katethomas](/forum/user/12008-katethomas "View katethomas's Profile")** - [![katethomas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12008-katethomas "View katethomas's Profile") Topic Author - [ Offline](/forum/user/12008-katethomas) Less More - Posts: 2 - Thank you received: 0 - - 13 years 3 months ago [\#116345](#116345) by [katethomas](/forum/user/12008-katethomas "View katethomas's Profile") *[Shipping Costs Dissapear](/forum/2-general-talk-about-hikashop/85878-shipping-costs-dissapear#116345 "Hi On our HikkaShop, all is working okay. But we have a issue with Shipping. For example, if we have "Product A" with a price of $100 and a shipping cost of $10 - and this is added to the cart, all looks okay, total cost $110. If though at this point we change the quantity to 2 and hit the small refresh icon, the shipping cost is removed. Changing the quantity back to 1 has no effect and neither does increasing it again, the shipping cost is removed. Hope someone can help !")* was created by *[katethomas](/forum/user/12008-katethomas "View katethomas's Profile")* Hi On our HikkaShop, all is working okay. But we have a issue with Shipping. For example, if we have "Product A" with a price of $100 and a shipping cost of $10 - and this is added to the cart, all looks okay, total cost $110. If though at this point we change the quantity to 2 and hit the small refresh icon, the shipping cost is removed. Changing the quantity back to 1 has no effect and neither does increasing it again, the shipping cost is removed. Hope someone can help ! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1ODc4LXNoaXBwaW5nLWNvc3RzLWRpc3NhcGVhcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 3 months ago [\#116359](#116359) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Costs Dissapear](/forum/2-general-talk-about-hikashop/85878-shipping-costs-dissapear#116359 "Hi On our HikkaShop, all is working okay. But we have a issue with Shipping. For example, if we have "Product A" with a price of $100 and a shipping cost of $10 - and this is added to the cart, all looks okay, total cost $110. If though at this point we change the quantity to 2 and hit the small refresh icon, the shipping cost is removed. Changing the quantity back to 1 has no effect and neither does increasing it again, the shipping cost is removed. Hope someone can help !")* Hi, 1. Can you download the last version of Hikashop through our website and install it. 2. Can you give me a link to your website for testing purpose ? (if the problem remains) 3. Can you show me how did you configured your shipping method through some screenshots ? Thanks ![:)](/media/kunena/emoticons/3.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1ODc4LXNoaXBwaW5nLWNvc3RzLWRpc3NhcGVhcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[katethomas](/forum/user/12008-katethomas "View katethomas's Profile")** - [![katethomas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12008-katethomas "View katethomas's Profile") Topic Author - [ Offline](/forum/user/12008-katethomas) Less More - Posts: 2 - Thank you received: 0 - - 13 years 3 months ago [\#116537](#116537) by [katethomas](/forum/user/12008-katethomas "View katethomas's Profile") Replied by *[katethomas](/forum/user/12008-katethomas "View katethomas's Profile")* on topic *[Shipping Costs Dissapear](/forum/2-general-talk-about-hikashop/85878-shipping-costs-dissapear#116537 "Hi On our HikkaShop, all is working okay. But we have a issue with Shipping. For example, if we have "Product A" with a price of $100 and a shipping cost of $10 - and this is added to the cart, all looks okay, total cost $110. If though at this point we change the quantity to 2 and hit the small refresh icon, the shipping cost is removed. Changing the quantity back to 1 has no effect and neither does increasing it again, the shipping cost is removed. Hope someone can help !")* Hi Mohamed The "About" tells us "You have the latest stable version : 2.1.3" The shipping is setup to use the "HikaShop manual shipping plugin" Each item has its own shipping cost - see image uploaded The website URL is [ www.comfitpro.com](http://www.comfitpro.com) BUT the big problem is, you may not be able to see any items in the shop. We updated the code to use the Geo Location plugin so that if for example the shopper is from Australia they only see the Australian Prices and Products - if from United Kingdom, then they only see Prices and Products for the U.K. This is simply based on the currency each item uses. If it has an U.K price, then only U.K shoppers will see the product and price. This all seems to be working okay for us. So depending on where you are, you may not be able to see anything at all to purchase :S I would not expect the above update to affect the adding / removal of items from the cart in such a way that Shipping is removed, but obviously it is possible. I can copy the website to a new URL where I can setup the products for your relevant Geo Location for you to test - but I you need to give me your Geo Location details. Thank again ! [ ![shipping_prices.jpg](/forum/attachment/11462) ](/forum/attachment/11462 "...ing_prices.jpg") - [ ![shipping_prices.jpg](/forum/attachment/11462) ](/forum/attachment/11462 "...ing_prices.jpg") [ ](/forum/attachment/11462?download=1 "...ing_prices.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1ODc4LXNoaXBwaW5nLWNvc3RzLWRpc3NhcGVhcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 3 months ago [\#116561](#116561) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Shipping Costs Dissapear](/forum/2-general-talk-about-hikashop/85878-shipping-costs-dissapear#116561 "Hi On our HikkaShop, all is working okay. But we have a issue with Shipping. For example, if we have "Product A" with a price of $100 and a shipping cost of $10 - and this is added to the cart, all looks okay, total cost $110. If though at this point we change the quantity to 2 and hit the small refresh icon, the shipping cost is removed. Changing the quantity back to 1 has no effect and neither does increasing it again, the shipping cost is removed. Hope someone can help !")* Hi there, Indeed we are in France so we can't see anything on your website. However, before copying your website, I would suggest you to update to 2.2.0 (the last Hikashop version). You should also post here the configuration of your shipping method (a screenshot will be perfect) which could help us spot the issue. If we can't find a solution with this, then we'll need to test on your website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1ODc4LXNoaXBwaW5nLWNvc3RzLWRpc3NhcGVhcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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