[Skip to main content](#vessel-content) # Orders not showing products sold ## - **[butteregg](/forum/user/25782-butteregg "View butteregg's Profile")** - [![butteregg's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25782-butteregg "View butteregg's Profile") Topic Author - [ Offline](/forum/user/25782-butteregg) Less More - Posts: 2 - Thank you received: 0 - - 13 years 3 months ago [\#116529](#116529) by [butteregg](/forum/user/25782-butteregg "View butteregg's Profile") *[Orders not showing products sold](/forum/2-general-talk-about-hikashop/85903-orders-not-showing-products-sold#116529 "Trying to find a solution for our orders not showing the products sold. It does it on some products, but not all. I have looked at the good ones and see no difference in the settings with the ones...")* was created by *[butteregg](/forum/user/25782-butteregg "View butteregg's Profile")* Trying to find a solution for our orders not showing the products sold. It does it on some products, but not all. I have looked at the good ones and see no difference in the settings with the ones that aren't working. Any thoughts? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1OTAzLW9yZGVycy1ub3Qtc2hvd2luZy1wcm9kdWN0cy1zb2xkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 2 months ago [\#116551](#116551) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Orders not showing products sold](/forum/2-general-talk-about-hikashop/85903-orders-not-showing-products-sold#116551 "Trying to find a solution for our orders not showing the products sold. It does it on some products, but not all. I have looked at the good ones and see no difference in the settings with the ones...")* Hi there, Maybe the product not displayed are options and you enabled the "Group options with product" option in the main configuration (System>Configuration>Main). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1OTAzLW9yZGVycy1ub3Qtc2hvd2luZy1wcm9kdWN0cy1zb2xkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[butteregg](/forum/user/25782-butteregg "View butteregg's Profile")** - [![butteregg's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25782-butteregg "View butteregg's Profile") Topic Author - [ Offline](/forum/user/25782-butteregg) Less More - Posts: 2 - Thank you received: 0 - - 13 years 2 months ago [\#116599](#116599) by [butteregg](/forum/user/25782-butteregg "View butteregg's Profile") Replied by *[butteregg](/forum/user/25782-butteregg "View butteregg's Profile")* on topic *[Orders not showing products sold](/forum/2-general-talk-about-hikashop/85903-orders-not-showing-products-sold#116599 "Trying to find a solution for our orders not showing the products sold. It does it on some products, but not all. I have looked at the good ones and see no difference in the settings with the ones...")* Thanks for the thought, but it was disabled. Any other ideas? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1OTAzLW9yZGVycy1ub3Qtc2hvd2luZy1wcm9kdWN0cy1zb2xkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 13 years 2 months ago [\#116608](#116608) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Orders not showing products sold](/forum/2-general-talk-about-hikashop/85903-orders-not-showing-products-sold#116608 "Trying to find a solution for our orders not showing the products sold. It does it on some products, but not all. I have looked at the good ones and see no difference in the settings with the ones...")* This looks like a mysql error when inserting the products in the order_product table at the end of the checkout. So you that that it only happens for some products right ? Is it always the same products which have the issue ? If so, if you try to checkout with the "debug mode" option of the configuration of joomla turned on, do you get an error at the end of the checkout ? If so, what is it ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg1OTAzLW9yZGVycy1ub3Qtc2hvd2luZy1wcm9kdWN0cy1zb2xkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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