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#   'Edit Profile' + 'Manage Address' Issues

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- **[Dibben](/forum/user/6788-dibben "View Dibben's Profile")**
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12 years 8 months ago [\#144375](#144375) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  *['Edit Profile' + 'Manage Address' Issues](/forum/2-general-talk-about-hikashop/865948-edit-profile-manage-address-issues#144375 "-- url of the page with the problem -- :   80.244.187.39/~canary/Log-in.html?return...c2VyL2NwYW5lbC5odG1s  -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  When logged in to the user panel (you can log in with - email: password: test)  If you try and edit the account information, and select 'edit profile', nothing happens?  Also if you go into manage addresses, and attempt to edit address, the iframe doesn't appear, but the overlay appears? if you edit the address on the check out page, it loads fine.  Please can you advise on how to fix these 2 issues?  Regards,  Alex")* was created by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")*

-- url of the page with the problem -- : [ 80.244.187.39/~canary/Log-in.html?return...c2VyL2NwYW5lbC5odG1s](http://80.244.187.39/~canary/Log-in.html?return=aHR0cDovLzgwLjI0NC4xODcuMzkvfmNhbmFyeS9Mb2dpbi91c2VyL2NwYW5lbC5odG1s)
-- HikaShop version -- : 2.2.3
-- Joomla version -- : 3.2
-- PHP version -- : 5.3.27
-- Browser(s) name and version -- : All Browsers
-- Error-message(debug-mod must be tuned on) -- : Error_message

When logged in to the user panel (you can log in with -
email: test@test.com
password: test)

If you try and edit the account information, and select 'edit profile', nothing happens?

Also if you go into manage addresses, and attempt to edit address, the iframe doesn't appear, but the overlay appears? if you edit the address on the check out page, it loads fine.

Please can you advise on how to fix these 2 issues?

Regards,

Alex

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12 years 8 months ago [\#144387](#144387) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *['Edit Profile' + 'Manage Address' Issues](/forum/2-general-talk-about-hikashop/865948-edit-profile-manage-address-issues#144387 "-- url of the page with the problem -- :   80.244.187.39/~canary/Log-in.html?return...c2VyL2NwYW5lbC5odG1s  -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  When logged in to the user panel (you can log in with - email: password: test)  If you try and edit the account information, and select 'edit profile', nothing happens?  Also if you go into manage addresses, and attempt to edit address, the iframe doesn't appear, but the overlay appears? if you edit the address on the check out page, it loads fine.  Please can you advise on how to fix these 2 issues?  Regards,  Alex")*

Hi,
1. When I click on the 'edit profile' button I'm correctly redirected
2. Regarding your popup issue, it's working fine on my end so can you download the last Hikashop version through our website (2.3.0), install it and test it again ?

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg2NTk0OC1lZGl0LXByb2ZpbGUtbWFuYWdlLWFkZHJlc3MtaXNzdWVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation.

- **[Dibben](/forum/user/6788-dibben "View Dibben's Profile")**
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12 years 8 months ago [\#144400](#144400) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  Replied by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")* on topic *['Edit Profile' + 'Manage Address' Issues](/forum/2-general-talk-about-hikashop/865948-edit-profile-manage-address-issues#144400 "-- url of the page with the problem -- :   80.244.187.39/~canary/Log-in.html?return...c2VyL2NwYW5lbC5odG1s  -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  When logged in to the user panel (you can log in with - email: password: test)  If you try and edit the account information, and select 'edit profile', nothing happens?  Also if you go into manage addresses, and attempt to edit address, the iframe doesn't appear, but the overlay appears? if you edit the address on the check out page, it loads fine.  Please can you advise on how to fix these 2 issues?  Regards,  Alex")*

Hi Mohamed,

I tried installing the latest version of Hikashop (2.3.0) but no avail, both problems persist. As it messed up the CSS of the design, I rolled it back with a Cpanel backup of the site and database.

I've also had a colleague test the site on his system and he's experiencing both of the same problems.

Any other ideas?

Regards,

Robin

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- **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")**
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12 years 8 months ago [\#144506](#144506) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *['Edit Profile' + 'Manage Address' Issues](/forum/2-general-talk-about-hikashop/865948-edit-profile-manage-address-issues#144506 "-- url of the page with the problem -- :   80.244.187.39/~canary/Log-in.html?return...c2VyL2NwYW5lbC5odG1s  -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  When logged in to the user panel (you can log in with - email: password: test)  If you try and edit the account information, and select 'edit profile', nothing happens?  Also if you go into manage addresses, and attempt to edit address, the iframe doesn't appear, but the overlay appears? if you edit the address on the check out page, it loads fine.  Please can you advise on how to fix these 2 issues?  Regards,  Alex")*

That's a popup issue. Please try to change the popup mode option of the configuration to another value and see if one helps.

The following user(s) said Thank You: [Marius](/forum/user/31183-marius "View Marius's Profile")

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg2NTk0OC1lZGl0LXByb2ZpbGUtbWFuYWdlLWFkZHJlc3MtaXNzdWVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation.

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12 years 8 months ago [\#144547](#144547) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  Replied by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")* on topic *['Edit Profile' + 'Manage Address' Issues](/forum/2-general-talk-about-hikashop/865948-edit-profile-manage-address-issues#144547 "-- url of the page with the problem -- :   80.244.187.39/~canary/Log-in.html?return...c2VyL2NwYW5lbC5odG1s  -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  When logged in to the user panel (you can log in with - email: password: test)  If you try and edit the account information, and select 'edit profile', nothing happens?  Also if you go into manage addresses, and attempt to edit address, the iframe doesn't appear, but the overlay appears? if you edit the address on the check out page, it loads fine.  Please can you advise on how to fix these 2 issues?  Regards,  Alex")*

Hi Nicolas,

Thanks for the response, please could you advise me where to update/change this value as I can't see to find it in the configuration?

Also, any ideas as to the non-responsive edit profile button?

Thanks again for all your help so far.

Regards,

Alex

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- **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")**
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12 years 8 months ago [\#144635](#144635) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile")  Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *['Edit Profile' + 'Manage Address' Issues](/forum/2-general-talk-about-hikashop/865948-edit-profile-manage-address-issues#144635 "-- url of the page with the problem -- :   80.244.187.39/~canary/Log-in.html?return...c2VyL2NwYW5lbC5odG1s  -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  When logged in to the user panel (you can log in with - email: password: test)  If you try and edit the account information, and select 'edit profile', nothing happens?  Also if you go into manage addresses, and attempt to edit address, the iframe doesn't appear, but the overlay appears? if you edit the address on the check out page, it loads fine.  Please can you advise on how to fix these 2 issues?  Regards,  Alex")*

Hi Alex,

You'll find this option in System&gt;Configuration&gt;Display&gt; General (Popup mode).

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg2NTk0OC1lZGl0LXByb2ZpbGUtbWFuYWdlLWFkZHJlc3MtaXNzdWVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation.

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12 years 8 months ago [\#144764](#144764) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  Replied by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")* on topic *['Edit Profile' + 'Manage Address' Issues](/forum/2-general-talk-about-hikashop/865948-edit-profile-manage-address-issues#144764 "-- url of the page with the problem -- :   80.244.187.39/~canary/Log-in.html?return...c2VyL2NwYW5lbC5odG1s  -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  When logged in to the user panel (you can log in with - email: password: test)  If you try and edit the account information, and select 'edit profile', nothing happens?  Also if you go into manage addresses, and attempt to edit address, the iframe doesn't appear, but the overlay appears? if you edit the address on the check out page, it loads fine.  Please can you advise on how to fix these 2 issues?  Regards,  Alex")*

Fantastic, that has resolved the issues with the 'Edit Address' pop-up, many thanks! ![:)](/media/kunena/emoticons/3.png ":)")

The issue of the 'edit profile' not leading anywhere/working persists, any ideas on how to fix this one?

Thanks guys,

Alex

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12 years 8 months ago [\#144830](#144830) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile")  Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *['Edit Profile' + 'Manage Address' Issues](/forum/2-general-talk-about-hikashop/865948-edit-profile-manage-address-issues#144830 "-- url of the page with the problem -- :   80.244.187.39/~canary/Log-in.html?return...c2VyL2NwYW5lbC5odG1s  -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  When logged in to the user panel (you can log in with - email: password: test)  If you try and edit the account information, and select 'edit profile', nothing happens?  Also if you go into manage addresses, and attempt to edit address, the iframe doesn't appear, but the overlay appears? if you edit the address on the check out page, it loads fine.  Please can you advise on how to fix these 2 issues?  Regards,  Alex")*

Hi Alex,

Could you try to disable the SEF in hikashop and joomla see if it fixes the problem?

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg2NTk0OC1lZGl0LXByb2ZpbGUtbWFuYWdlLWFkZHJlc3MtaXNzdWVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation.

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12 years 8 months ago -  12 years 8 months ago [\#145165](#145165) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  Replied by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")* on topic *['Edit Profile' + 'Manage Address' Issues](/forum/2-general-talk-about-hikashop/865948-edit-profile-manage-address-issues#145165 "-- url of the page with the problem -- :   80.244.187.39/~canary/Log-in.html?return...c2VyL2NwYW5lbC5odG1s  -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  When logged in to the user panel (you can log in with - email: password: test)  If you try and edit the account information, and select 'edit profile', nothing happens?  Also if you go into manage addresses, and attempt to edit address, the iframe doesn't appear, but the overlay appears? if you edit the address on the check out page, it loads fine.  Please can you advise on how to fix these 2 issues?  Regards,  Alex")*

> Eliot wrote: Hi Alex,
>
> Could you try to disable the SEF in hikashop and joomla see if it fixes the problem?

Hi Eliot,

Thanks for your response. I tried disabling SEF in A ) Jooma only B ) Hikashop only C ) Joomla &amp; Hikashop simultaneously, the problem persisted in all three situations.

Any other ideas?

Many thanks,

Alex

Last edit: 12 years 8 months ago by [Dibben](/forum/user/6788-dibben "View Dibben's Profile").

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12 years 8 months ago [\#145222](#145222) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *['Edit Profile' + 'Manage Address' Issues](/forum/2-general-talk-about-hikashop/865948-edit-profile-manage-address-issues#145222 "-- url of the page with the problem -- :   80.244.187.39/~canary/Log-in.html?return...c2VyL2NwYW5lbC5odG1s  -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  When logged in to the user panel (you can log in with - email: password: test)  If you try and edit the account information, and select 'edit profile', nothing happens?  Also if you go into manage addresses, and attempt to edit address, the iframe doesn't appear, but the overlay appears? if you edit the address on the check out page, it loads fine.  Please can you advise on how to fix these 2 issues?  Regards,  Alex")*

Hi,

That page is not a HikaShop page. Changing the SEF in HikaShop won't help.
What is the URL of the edit profile link when you turn off the Joomla SEF ?

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg2NTk0OC1lZGl0LXByb2ZpbGUtbWFuYWdlLWFkZHJlc3MtaXNzdWVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation.

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12 years 8 months ago [\#145495](#145495) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  Replied by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")* on topic *['Edit Profile' + 'Manage Address' Issues](/forum/2-general-talk-about-hikashop/865948-edit-profile-manage-address-issues#145495 "-- url of the page with the problem -- :   80.244.187.39/~canary/Log-in.html?return...c2VyL2NwYW5lbC5odG1s  -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  When logged in to the user panel (you can log in with - email: password: test)  If you try and edit the account information, and select 'edit profile', nothing happens?  Also if you go into manage addresses, and attempt to edit address, the iframe doesn't appear, but the overlay appears? if you edit the address on the check out page, it loads fine.  Please can you advise on how to fix these 2 issues?  Regards,  Alex")*

> nicolas wrote: Hi,
>
> That page is not a HikaShop page. Changing the SEF in HikaShop won't help.
> What is the URL of the edit profile link when you turn off the Joomla SEF ?

The actual edit page (that you start on and it doesn't change from) is:
[ 80.244.187.39/~canary/Edit-user-details.html](http://80.244.187.39/~canary/Edit-user-details.html)

If you copy the link location of the 'Edit Profile' button which isn't doing anything, it's:
[ 80.244.187.39/~canary/index.php?option=c...ile.edit&amp;user\_id=595](http://80.244.187.39/~canary/index.php?option=com_users&lang=en&task=profile.edit&user_id=595)

Best Regards,

Robin

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12 years 8 months ago [\#145621](#145621) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *['Edit Profile' + 'Manage Address' Issues](/forum/2-general-talk-about-hikashop/865948-edit-profile-manage-address-issues#145621 "-- url of the page with the problem -- :   80.244.187.39/~canary/Log-in.html?return...c2VyL2NwYW5lbC5odG1s  -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  When logged in to the user panel (you can log in with - email: password: test)  If you try and edit the account information, and select 'edit profile', nothing happens?  Also if you go into manage addresses, and attempt to edit address, the iframe doesn't appear, but the overlay appears? if you edit the address on the check out page, it loads fine.  Please can you advise on how to fix these 2 issues?  Regards,  Alex")*

Hi,

That edit profile button is missing the Itemid parameter in it's non-sef form. You'll have to modify the place where that link is generated (apparently the profile page of the joomla user system) in order to add the Itemid of a joomla user profile edition type menu item that you would create via the joomla menu manager and that should probably help avoid the redirect back to the profile page.
I don't know if you have jomsocial on your website, but this problem looks quite similar to the one explained here:
[ www.itoctopus.com/all-jomsocial-links-re...file-page-how-to-fix](http://www.itoctopus.com/all-jomsocial-links-redirect-to-the-profile-page-how-to-fix)

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