[Skip to main content](#vessel-content) # Dashboard in Backend hangs and times out ## - **[chris711](/forum/user/371-chris711 "View chris711's Profile")** - [![chris711's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/371-chris711 "View chris711's Profile") Topic Author - [ Offline](/forum/user/371-chris711) Less More - Posts: 96 - Thank you received: 4 - - 12 years 3 months ago [\#163107](#163107) by [chris711](/forum/user/371-chris711 "View chris711's Profile") *[Dashboard in Backend hangs and times out](/forum/2-general-talk-about-hikashop/869536-dashboard-in-backend-hangs-and-times-out#163107 "-- url of the page with the problem -- : theflyfactory.co.uk -- HikaShop version -- : HikaShop Business: 2.3.1 -- Joomla version -- : Joomla! 2.5.18 -- PHP version -- : PHP 5.4.23 -- Browser(s) name and version -- : Firefox 30.0 and Chrome Version 35.0.1916.153 m -- Error-message(debug-mod must be tuned on) -- : Error_message Request Timeout - This request takes too long to process, it is timed out by the server. Since the update to 2.3.1 clicking on the Hikashop link in the Components dropdown causes a hang and timeout. If you select any of the hHikashop sublinks like Orders they work fine. Then if you click on the Dashboard button the system hangs and times out. Rgs Chris")* was created by *[chris711](/forum/user/371-chris711 "View chris711's Profile")* -- url of the page with the problem -- : [ theflyfactory.co.uk](http://theflyfactory.co.uk) -- HikaShop version -- : HikaShop Business: 2.3.1 -- Joomla version -- : Joomla! 2.5.18 -- PHP version -- : PHP 5.4.23 -- Browser(s) name and version -- : Firefox 30.0 and Chrome Version 35.0.1916.153 m -- Error-message(debug-mod must be tuned on) -- : Error_message Request Timeout - This request takes too long to process, it is timed out by the server. Since the update to 2.3.1 clicking on the Hikashop link in the Components dropdown causes a hang and timeout. If you select any of the hHikashop sublinks like Orders they work fine. Then if you click on the Dashboard button the system hangs and times out. Rgs Chris Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg2OTUzNi1kYXNoYm9hcmQtaW4tYmFja2VuZC1oYW5ncy1hbmQtdGltZXMtb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 12 years 3 months ago [\#163115](#163115) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Dashboard in Backend hangs and times out](/forum/2-general-talk-about-hikashop/869536-dashboard-in-backend-hangs-and-times-out#163115 "-- url of the page with the problem -- : theflyfactory.co.uk -- HikaShop version -- : HikaShop Business: 2.3.1 -- Joomla version -- : Joomla! 2.5.18 -- PHP version -- : PHP 5.4.23 -- Browser(s) name and version -- : Firefox 30.0 and Chrome Version 35.0.1916.153 m -- Error-message(debug-mod must be tuned on) -- : Error_message Request Timeout - This request takes too long to process, it is timed out by the server. Since the update to 2.3.1 clicking on the Hikashop link in the Components dropdown causes a hang and timeout. If you select any of the hHikashop sublinks like Orders they work fine. Then if you click on the Dashboard button the system hangs and times out. Rgs Chris")* Hi, It must be one of the reports there. Go in the menu Orders>Reports and disable them one by one to identify the problematic one. Then, create a new one instead of this one if you want to fill in the space left by the one creating the problem Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg2OTUzNi1kYXNoYm9hcmQtaW4tYmFja2VuZC1oYW5ncy1hbmQtdGltZXMtb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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