[Skip to main content](#vessel-content) # I need the system sends extra emails ## - **[leonora](/forum/user/31459-leonora "View leonora's Profile")** - [![leonora's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31459-leonora "View leonora's Profile") Topic Author - [ Offline](/forum/user/31459-leonora) Less More - Posts: 80 - Thank you received: 0 - - 12 years 4 weeks ago [\#174565](#174565) by [leonora](/forum/user/31459-leonora "View leonora's Profile") *[I need the system sends extra emails](/forum/2-general-talk-about-hikashop/872139-i-need-the-system-sends-extra-emails#174565 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.1 Hi, When the custom pays with bank transfer and his order believes "confirmed" the system sends an email to the custom. I need the system sends an extra email to other address too. I have configurated the emails as shows the attached file.The fields highlighted with yellow contain emails but these addresses don't receive any email. How can I solve it? For what are the fields "Dirección de desvío" and "Dirección de desvío para los avisos de pago"? Thanks in advance! Leonora")* was created by *[leonora](/forum/user/31459-leonora "View leonora's Profile")* -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.1 Hi, When the custom pays with bank transfer and his order believes "confirmed" the system sends an email to the custom. I need the system sends an extra email to other address too. I have configurated the emails as shows the attached file.The fields highlighted with yellow contain emails but these addresses don't receive any email. How can I solve it? For what are the fields "Dirección de desvío" and "Dirección de desvío para los avisos de pago"? Thanks in advance! Leonora Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg3MjEzOS1pLW5lZWQtdGhlLXN5c3RlbS1zZW5kcy1leHRyYS1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 3 weeks ago [\#174601](#174601) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[I need the system sends extra emails](/forum/2-general-talk-about-hikashop/872139-i-need-the-system-sends-extra-emails#174601 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.1 Hi, When the custom pays with bank transfer and his order believes "confirmed" the system sends an email to the custom. I need the system sends an extra email to other address too. I have configurated the emails as shows the attached file.The fields highlighted with yellow contain emails but these addresses don't receive any email. How can I solve it? For what are the fields "Dirección de desvío" and "Dirección de desvío para los avisos de pago"? Thanks in advance! Leonora")* Hi, Sorry but there is no attached file. ![;)](/media/kunena/emoticons/24.png ";)") To add other recipients to the email, you can edit the html part of this one via the menu System > Emails and then add the following code at the end: Code: <?php $mailer = JFactory::getMailer(); $recipients = array('myfirst@recipient.com','mysecond@recipient.com'); $mailer->addRecipients($recipients); ?> Regarding the "Dirección de desvío" and "Dirección de desvío para los avisos de pago" I am not sure about what it is, could you give us the english words of that ? I guess that it's order number and invoice number but I am not sure. If it is, it is an option which allow you to edit the format of the order number and the invoice number. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg3MjEzOS1pLW5lZWQtdGhlLXN5c3RlbS1zZW5kcy1leHRyYS1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[leonora](/forum/user/31459-leonora "View leonora's Profile")** - [![leonora's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31459-leonora "View leonora's Profile") Topic Author - [ Offline](/forum/user/31459-leonora) Less More - Posts: 80 - Thank you received: 0 - - 12 years 3 weeks ago [\#174644](#174644) by [leonora](/forum/user/31459-leonora "View leonora's Profile") Replied by *[leonora](/forum/user/31459-leonora "View leonora's Profile")* on topic *[I need the system sends extra emails](/forum/2-general-talk-about-hikashop/872139-i-need-the-system-sends-extra-emails#174644 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.1 Hi, When the custom pays with bank transfer and his order believes "confirmed" the system sends an email to the custom. I need the system sends an extra email to other address too. I have configurated the emails as shows the attached file.The fields highlighted with yellow contain emails but these addresses don't receive any email. How can I solve it? For what are the fields "Dirección de desvío" and "Dirección de desvío para los avisos de pago"? Thanks in advance! Leonora")* Thanks, Xavier. I attach the file where yo can see "Dirección de desvío" and "Dirección de desvío para los avisos de pago". Another question: At the last step in the checkout process, the login form is missing. At the earlier steps is present. I attach the configuration (assignation of menu) of the login form module and the screenshot of the last step of checkout (in the yellow area it could be the login form) Thanks in advance. Leonora. [ ![correos.png](/forum/attachment/19992) ](/forum/attachment/19992 "correos.png") [ ![login-form.jpg](/forum/attachment/19993) ](/forum/attachment/19993 "login-form.jpg") [ ![paso-final.png](/forum/attachment/19994) ](/forum/attachment/19994 "paso-final.png") - [ ![correos.png](/forum/attachment/19992) ](/forum/attachment/19992 "correos.png") [ ](/forum/attachment/19992?download=1 "correos.png") - [ ![login-form.jpg](/forum/attachment/19993) ](/forum/attachment/19993 "login-form.jpg") [ ](/forum/attachment/19993?download=1 "login-form.jpg") - [ ![paso-final.png](/forum/attachment/19994) ](/forum/attachment/19994 "paso-final.png") [ ](/forum/attachment/19994?download=1 "paso-final.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg3MjEzOS1pLW5lZWQtdGhlLXN5c3RlbS1zZW5kcy1leHRyYS1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 3 weeks ago [\#174666](#174666) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[I need the system sends extra emails](/forum/2-general-talk-about-hikashop/872139-i-need-the-system-sends-extra-emails#174666 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.1 Hi, When the custom pays with bank transfer and his order believes "confirmed" the system sends an email to the custom. I need the system sends an extra email to other address too. I have configurated the emails as shows the attached file.The fields highlighted with yellow contain emails but these addresses don't receive any email. How can I solve it? For what are the fields "Dirección de desvío" and "Dirección de desvío para los avisos de pago"? Thanks in advance! Leonora")* Hi, Do you have set a value for the option "Force a menu on checkout" ? You should try that and use a menu with the desired module assigned to it. Regarding the two fields in "Correos" you can find in the integrated documentation: > Bounce Address : Any automatic response will be sent to this e-mail address. > Be careful! Some servers restrict the use of this parameter to a local e-mail account, so make sure you can still send emails after editing this parameter. This e-mail address will not be visible for your receivers. If it doesn't work after filling it, leave it empty. > If you are unsure, just leave it empty. > Payment notifications email address : When a payment notification is received from the payment plugins, you will receive an email to this address. Note that you can set several emails here separated by a comma. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg3MjEzOS1pLW5lZWQtdGhlLXN5c3RlbS1zZW5kcy1leHRyYS1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[leonora](/forum/user/31459-leonora "View leonora's Profile")** - [![leonora's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31459-leonora "View leonora's Profile") Topic Author - [ Offline](/forum/user/31459-leonora) Less More - Posts: 80 - Thank you received: 0 - - 12 years 3 weeks ago [\#174896](#174896) by [leonora](/forum/user/31459-leonora "View leonora's Profile") Replied by *[leonora](/forum/user/31459-leonora "View leonora's Profile")* on topic *[I need the system sends extra emails](/forum/2-general-talk-about-hikashop/872139-i-need-the-system-sends-extra-emails#174896 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.1 Hi, When the custom pays with bank transfer and his order believes "confirmed" the system sends an email to the custom. I need the system sends an extra email to other address too. I have configurated the emails as shows the attached file.The fields highlighted with yellow contain emails but these addresses don't receive any email. How can I solve it? For what are the fields "Dirección de desvío" and "Dirección de desvío para los avisos de pago"? Thanks in advance! Leonora")* Hi Thanks for your answer. But I have set "Force a menu on checkout" (the **hikashop-menu-for-module-222**). This menu shows the login module, but in the last step the login module is missing. In the earlier steps the login module is showed. In the last file there is higlighting in yellow at the left side that the login module is missing. What is wrong? thanks and regards [ ![menu.png](/forum/attachment/20023) ](/forum/attachment/20023 "menu.png") [ ![entrar.png](/forum/attachment/20024) ](/forum/attachment/20024 "entrar.png") [ ![last.png](/forum/attachment/20025) ](/forum/attachment/20025 "last.png") - [ ![menu.png](/forum/attachment/20023) ](/forum/attachment/20023 "menu.png") [ ](/forum/attachment/20023?download=1 "menu.png") - [ ![entrar.png](/forum/attachment/20024) ](/forum/attachment/20024 "entrar.png") [ ](/forum/attachment/20024?download=1 "entrar.png") - [ ![last.png](/forum/attachment/20025) ](/forum/attachment/20025 "last.png") [ ](/forum/attachment/20025?download=1 "last.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg3MjEzOS1pLW5lZWQtdGhlLXN5c3RlbS1zZW5kcy1leHRyYS1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[leonora](/forum/user/31459-leonora "View leonora's Profile")** - [![leonora's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31459-leonora "View leonora's Profile") Topic Author - [ Offline](/forum/user/31459-leonora) Less More - Posts: 80 - Thank you received: 0 - - 12 years 3 weeks ago [\#174902](#174902) by [leonora](/forum/user/31459-leonora "View leonora's Profile") Replied by *[leonora](/forum/user/31459-leonora "View leonora's Profile")* on topic *[I need the system sends extra emails](/forum/2-general-talk-about-hikashop/872139-i-need-the-system-sends-extra-emails#174902 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.1 Hi, When the custom pays with bank transfer and his order believes "confirmed" the system sends an email to the custom. I need the system sends an extra email to other address too. I have configurated the emails as shows the attached file.The fields highlighted with yellow contain emails but these addresses don't receive any email. How can I solve it? For what are the fields "Dirección de desvío" and "Dirección de desvío para los avisos de pago"? Thanks in advance! Leonora")* Sorry, but I don`t know where I have to add this code. Could you explain me it, please? I have a screen like the first attached file. I supose that the option is the fourth one. And when I clic this option I get the screen like the second attached file. There are 3 tabs with html files. Where must I add the code? Thanks in advance Leonora. [ ![system-email.png](/forum/attachment/20032) ](/forum/attachment/20032 "system-email.png") [ ![dentro.png](/forum/attachment/20033) ](/forum/attachment/20033 "dentro.png") - [ ![system-email.png](/forum/attachment/20032) ](/forum/attachment/20032 "system-email.png") [ ](/forum/attachment/20032?download=1 "system-email.png") - [ ![dentro.png](/forum/attachment/20033) ](/forum/attachment/20033 "dentro.png") [ ](/forum/attachment/20033?download=1 "dentro.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg3MjEzOS1pLW5lZWQtdGhlLXN5c3RlbS1zZW5kcy1leHRyYS1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14282 - - 12 years 3 weeks ago [\#174900](#174900) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[I need the system sends extra emails](/forum/2-general-talk-about-hikashop/872139-i-need-the-system-sends-extra-emails#174900 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.1 Hi, When the custom pays with bank transfer and his order believes "confirmed" the system sends an email to the custom. I need the system sends an extra email to other address too. I have configurated the emails as shows the attached file.The fields highlighted with yellow contain emails but these addresses don't receive any email. How can I solve it? For what are the fields "Dirección de desvío" and "Dirección de desvío para los avisos de pago"? Thanks in advance! Leonora")* Wouldn't that be because you are already logged in in the end of the checkout and so of course it doesn't display the login form ? Or maybe it's because of the "access level" of the module ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg3MjEzOS1pLW5lZWQtdGhlLXN5c3RlbS1zZW5kcy1leHRyYS1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14282 - - 12 years 3 weeks ago [\#174904](#174904) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[I need the system sends extra emails](/forum/2-general-talk-about-hikashop/872139-i-need-the-system-sends-extra-emails#174904 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.1 Hi, When the custom pays with bank transfer and his order believes "confirmed" the system sends an email to the custom. I need the system sends an extra email to other address too. I have configurated the emails as shows the attached file.The fields highlighted with yellow contain emails but these addresses don't receive any email. How can I solve it? For what are the fields "Dirección de desvío" and "Dirección de desvío para los avisos de pago"? Thanks in advance! Leonora")* The code should be added at the beginning of the HTML textarea. The following user(s) said Thank You: [leonora](/forum/user/31459-leonora "View leonora's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg3MjEzOS1pLW5lZWQtdGhlLXN5c3RlbS1zZW5kcy1leHRyYS1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[leonora](/forum/user/31459-leonora "View leonora's Profile")** - [![leonora's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31459-leonora "View leonora's Profile") Topic Author - [ Offline](/forum/user/31459-leonora) Less More - Posts: 80 - Thank you received: 0 - - 12 years 3 weeks ago [\#175322](#175322) by [leonora](/forum/user/31459-leonora "View leonora's Profile") Replied by *[leonora](/forum/user/31459-leonora "View leonora's Profile")* on topic *[I need the system sends extra emails](/forum/2-general-talk-about-hikashop/872139-i-need-the-system-sends-extra-emails#175322 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.1 Hi, When the custom pays with bank transfer and his order believes "confirmed" the system sends an email to the custom. I need the system sends an extra email to other address too. I have configurated the emails as shows the attached file.The fields highlighted with yellow contain emails but these addresses don't receive any email. How can I solve it? For what are the fields "Dirección de desvío" and "Dirección de desvío para los avisos de pago"? Thanks in advance! Leonora")* Hi: Oh, but as the last step the user needs log out and the "logout button" is not visible. This button is visible in the earlier steps. How can I became the button visible? Thanks & regards. Leonora. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg3MjEzOS1pLW5lZWQtdGhlLXN5c3RlbS1zZW5kcy1leHRyYS1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14282 - - 12 years 3 weeks ago [\#175384](#175384) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[I need the system sends extra emails](/forum/2-general-talk-about-hikashop/872139-i-need-the-system-sends-extra-emails#175384 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.1 Hi, When the custom pays with bank transfer and his order believes "confirmed" the system sends an email to the custom. I need the system sends an extra email to other address too. I have configurated the emails as shows the attached file.The fields highlighted with yellow contain emails but these addresses don't receive any email. How can I solve it? For what are the fields "Dirección de desvío" and "Dirección de desvío para los avisos de pago"? Thanks in advance! Leonora")* Hi, You need to configure the login module so that it displays on that page for the user group of your user at the end of the checkout. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg3MjEzOS1pLW5lZWQtdGhlLXN5c3RlbS1zZW5kcy1leHRyYS1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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