[Skip to main content](#vessel-content) # SMTP connect failed ## - **[Jethro](/forum/user/36009-jethro "View Jethro's Profile")** - [![Jethro's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/blue_hikashop_heart.png)](/forum/user/36009-jethro "View Jethro's Profile") Topic Author - [ Offline](/forum/user/36009-jethro) - Loving Joomla! Less More - Posts: 37 - Thank you received: 5 - - - - [](http://www.smart-drones.com) - 11 years 5 months ago - 11 years 5 months ago [\#200342](#200342) by [Jethro](/forum/user/36009-jethro "View Jethro's Profile") *[SMTP connect failed](/forum/2-general-talk-about-hikashop/876697-smtp-connect-failed#200342 "-- HikaShop version -- : 2.4.1 Hi there, At the moment none of my automated mail or invoicing is working . These are my mail settings in Global Configuration > System > Mail Settings: Send - Yes Mailer - SMTP From Email - From Name - mysite SMTP Authentication - YES SMTP Security - SSL SMTP Port - 465 SMTP Username - 'hosting username' SMTP Password - 'hosting password' SMTP Port - smtp.mysite.com If I go to the end of the checkout process, when I am automatically redirected to PayPal I get a blue box that appears twice that says "SMTP connect failed". Here is a screenshot of the error message: Has anyone had a similar issue? Any ideas on how to resolve this? Many thanks in advance! Jethro,")* was created by *[Jethro](/forum/user/36009-jethro "View Jethro's Profile")* -- HikaShop version -- : 2.4.1 Hi there, At the moment none of my automated mail or invoicing is working . These are my mail settings in Global Configuration > System > Mail Settings: Send - Yes Mailer - SMTP From Email - admin@mysite.com From Name - mysite SMTP Authentication - YES SMTP Security - SSL SMTP Port - 465 SMTP Username - 'hosting username' SMTP Password - 'hosting password' SMTP Port - smtp.mysite.com If I go to the end of the checkout process, when I am automatically redirected to PayPal I get a blue box that appears twice that says "SMTP connect failed". Here is a screenshot of the error message: [ ![1_2015-04-29.png](/forum/attachment/24166) ](/forum/attachment/24166 "1_2015-04-29.png") Has anyone had a similar issue? Any ideas on how to resolve this? Many thanks in advance! Jethro, - [ ![1_2015-04-29.png](/forum/attachment/24166) ](/forum/attachment/24166 "1_2015-04-29.png") [ ](/forum/attachment/24166?download=1 "1_2015-04-29.png") Last edit: 11 years 5 months ago by [Jethro](/forum/user/36009-jethro "View Jethro's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg3NjY5Ny1zbXRwLWNvbm5lY3QtZmFpbGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 11 years 5 months ago [\#200348](#200348) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[SMTP connect failed](/forum/2-general-talk-about-hikashop/876697-smtp-connect-failed#200348 "-- HikaShop version -- : 2.4.1 Hi there, At the moment none of my automated mail or invoicing is working . These are my mail settings in Global Configuration > System > Mail Settings: Send - Yes Mailer - SMTP From Email - From Name - mysite SMTP Authentication - YES SMTP Security - SSL SMTP Port - 465 SMTP Username - 'hosting username' SMTP Password - 'hosting password' SMTP Port - smtp.mysite.com If I go to the end of the checkout process, when I am automatically redirected to PayPal I get a blue box that appears twice that says "SMTP connect failed". Here is a screenshot of the error message: Has anyone had a similar issue? Any ideas on how to resolve this? Many thanks in advance! Jethro,")* Hi, This means that your website is not able to connect to the SMTP server in order to send the email. This normally means that the settings are not configured as they should (you should ask the correct settings to your system administrator or your hosting company) or that there is a problem with your email server (in that case you want to inform your system administrator or the hosting company of that problem so that they can fix the email server). So in both cases, we won't be able to help you further. The following user(s) said Thank You: [Jethro](/forum/user/36009-jethro "View Jethro's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg3NjY5Ny1zbXRwLWNvbm5lY3QtZmFpbGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jethro](/forum/user/36009-jethro "View Jethro's Profile")** - [![Jethro's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/blue_hikashop_heart.png)](/forum/user/36009-jethro "View Jethro's Profile") Topic Author - [ Offline](/forum/user/36009-jethro) - Loving Joomla! Less More - Posts: 37 - Thank you received: 5 - - - - [](http://www.smart-drones.com) - 11 years 5 months ago [\#200367](#200367) by [Jethro](/forum/user/36009-jethro "View Jethro's Profile") Replied by *[Jethro](/forum/user/36009-jethro "View Jethro's Profile")* on topic *[SMTP connect failed](/forum/2-general-talk-about-hikashop/876697-smtp-connect-failed#200367 "-- HikaShop version -- : 2.4.1 Hi there, At the moment none of my automated mail or invoicing is working . These are my mail settings in Global Configuration > System > Mail Settings: Send - Yes Mailer - SMTP From Email - From Name - mysite SMTP Authentication - YES SMTP Security - SSL SMTP Port - 465 SMTP Username - 'hosting username' SMTP Password - 'hosting password' SMTP Port - smtp.mysite.com If I go to the end of the checkout process, when I am automatically redirected to PayPal I get a blue box that appears twice that says "SMTP connect failed". Here is a screenshot of the error message: Has anyone had a similar issue? Any ideas on how to resolve this? Many thanks in advance! Jethro,")* Thank you so much Nicolas, I realize now this is an issue with my hosting. Thanks for the quick help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg3NjY5Ny1zbXRwLWNvbm5lY3QtZmFpbGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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