[Skip to main content](#vessel-content) # Ghost carts ## - **[jvstratum](/forum/user/38128-jvstratum "View jvstratum's Profile")** - [![jvstratum's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38128-jvstratum "View jvstratum's Profile") Topic Author - [ Offline](/forum/user/38128-jvstratum) Less More - Posts: 54 - Thank you received: 2 - - 10 years 6 months ago - 10 years 6 months ago [\#236986](#236986) by [jvstratum](/forum/user/38128-jvstratum "View jvstratum's Profile") *[Ghost carts](/forum/2-general-talk-about-hikashop/883919-ghost-carts#236986 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 7.0 Hi, For some reason empy Ghost carts show up in the HikaShop backend (Hikasop/Customers/Carts). They all have zero items in it and a total amount of zero Euro. The user field mentiones "no registraion". When I try to delete these carts new carts with zero content and new id-numbers are automaticly created. When reloading the page new ghost carts are added as well. Any idear what is happening here? Best regards, Joep")* was created by *[jvstratum](/forum/user/38128-jvstratum "View jvstratum's Profile")* -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 7.0 Hi, For some reason empy Ghost carts show up in the HikaShop backend (Hikasop/Customers/Carts). They all have zero items in it and a total amount of zero Euro. The user field mentiones "no registraion". When I try to delete these carts new carts with zero content and new id-numbers are automaticly created. When reloading the page new ghost carts are added as well. Any idear what is happening here? Best regards, Joep Last edit: 10 years 6 months ago by [jvstratum](/forum/user/38128-jvstratum "View jvstratum's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4MzkxOS1naG9zdC1jYXJ0cz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 6 months ago [\#237069](#237069) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Ghost carts](/forum/2-general-talk-about-hikashop/883919-ghost-carts#237069 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 7.0 Hi, For some reason empy Ghost carts show up in the HikaShop backend (Hikasop/Customers/Carts). They all have zero items in it and a total amount of zero Euro. The user field mentiones "no registraion". When I try to delete these carts new carts with zero content and new id-numbers are automaticly created. When reloading the page new ghost carts are added as well. Any idear what is happening here? Best regards, Joep")* Hi, Could you give us a backend and FTP access to your website ? You can send these informations via our contact form with a linkto this topic in your message. [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4MzkxOS1naG9zdC1jYXJ0cz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 6 months ago [\#237155](#237155) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Ghost carts](/forum/2-general-talk-about-hikashop/883919-ghost-carts#237155 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 7.0 Hi, For some reason empy Ghost carts show up in the HikaShop backend (Hikasop/Customers/Carts). They all have zero items in it and a total amount of zero Euro. The user field mentiones "no registraion". When I try to delete these carts new carts with zero content and new id-numbers are automaticly created. When reloading the page new ghost carts are added as well. Any idear what is happening here? Best regards, Joep")* Hi, It looks like you have a plugin creating a new cart on each cart update. Do you have such custom plugin ? If not, I will need a FTP access to debug your website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4MzkxOS1naG9zdC1jYXJ0cz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jvstratum](/forum/user/38128-jvstratum "View jvstratum's Profile")** - [![jvstratum's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38128-jvstratum "View jvstratum's Profile") Topic Author - [ Offline](/forum/user/38128-jvstratum) Less More - Posts: 54 - Thank you received: 2 - - 10 years 6 months ago [\#237312](#237312) by [jvstratum](/forum/user/38128-jvstratum "View jvstratum's Profile") Replied by *[jvstratum](/forum/user/38128-jvstratum "View jvstratum's Profile")* on topic *[Ghost carts](/forum/2-general-talk-about-hikashop/883919-ghost-carts#237312 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 7.0 Hi, For some reason empy Ghost carts show up in the HikaShop backend (Hikasop/Customers/Carts). They all have zero items in it and a total amount of zero Euro. The user field mentiones "no registraion". When I try to delete these carts new carts with zero content and new id-numbers are automaticly created. When reloading the page new ghost carts are added as well. Any idear what is happening here? Best regards, Joep")* Thank you Xavier. I've just send you the ftp information. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4MzkxOS1naG9zdC1jYXJ0cz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 6 months ago [\#237376](#237376) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Ghost carts](/forum/2-general-talk-about-hikashop/883919-ghost-carts#237376 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 7.0 Hi, For some reason empy Ghost carts show up in the HikaShop backend (Hikasop/Customers/Carts). They all have zero items in it and a total amount of zero Euro. The user field mentiones "no registraion". When I try to delete these carts new carts with zero content and new id-numbers are automaticly created. When reloading the page new ghost carts are added as well. Any idear what is happening here? Best regards, Joep")* Hi, I have added a patch on your website to solve that issue. We will include it on our packages too. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4MzkxOS1naG9zdC1jYXJ0cz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jvstratum](/forum/user/38128-jvstratum "View jvstratum's Profile")** - [![jvstratum's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38128-jvstratum "View jvstratum's Profile") Topic Author - [ Offline](/forum/user/38128-jvstratum) Less More - Posts: 54 - Thank you received: 2 - - 10 years 6 months ago [\#237486](#237486) by [jvstratum](/forum/user/38128-jvstratum "View jvstratum's Profile") Replied by *[jvstratum](/forum/user/38128-jvstratum "View jvstratum's Profile")* on topic *[Ghost carts](/forum/2-general-talk-about-hikashop/883919-ghost-carts#237486 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 7.0 Hi, For some reason empy Ghost carts show up in the HikaShop backend (Hikasop/Customers/Carts). They all have zero items in it and a total amount of zero Euro. The user field mentiones "no registraion". When I try to delete these carts new carts with zero content and new id-numbers are automaticly created. When reloading the page new ghost carts are added as well. Any idear what is happening here? Best regards, Joep")* Thank you Xavier, but the problem isn't gone yet. Initially it seemed to be solved, but after trying to delete these ghost carts the problem is back in exactly the same way. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4MzkxOS1naG9zdC1jYXJ0cz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 6 months ago [\#237551](#237551) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Ghost carts](/forum/2-general-talk-about-hikashop/883919-ghost-carts#237551 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 7.0 Hi, For some reason empy Ghost carts show up in the HikaShop backend (Hikasop/Customers/Carts). They all have zero items in it and a total amount of zero Euro. The user field mentiones "no registraion". When I try to delete these carts new carts with zero content and new id-numbers are automaticly created. When reloading the page new ghost carts are added as well. Any idear what is happening here? Best regards, Joep")* Hi, The problem seems to be solved, it was coming from your coupon "KOFFIE" which is no more available. So I unpublished it and the issue is no more happening. We will see to reproduce the issue on our end and solve that. The following user(s) said Thank You: [jvstratum](/forum/user/38128-jvstratum "View jvstratum's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4MzkxOS1naG9zdC1jYXJ0cz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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