[Skip to main content](#vessel-content) # User points did not win after delivery ## - **[neo191987](/forum/user/35364-neo191987 "View neo191987's Profile")** - [![neo191987's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35364.jpg)](/forum/user/35364-neo191987 "View neo191987's Profile") Topic Author - [ Offline](/forum/user/35364-neo191987) Less More - Posts: 431 - Thank you received: 19 - - 10 years 3 months ago - 10 years 3 months ago [\#245471](#245471) by [neo191987](/forum/user/35364-neo191987 "View neo191987's Profile") *[User points did not win after delivery](/forum/2-general-talk-about-hikashop/885566-user-points-did-not-win-after-delivery#245471 "-- HikaShop version -- : 2.6.3 Hi I want to use user points like discount. For example when buying a product from 30 euros, the user will gain 30 points by 1 point equals 0.01 euros. I introduced these parameters but in test mode upon delivery of the product does not receive points. If I can use them in advance but not to win. What could be the problem? My goal is to do so that the user can earn points from each completed order then to be able to use them in the next order as a discount.")* was created by *[neo191987](/forum/user/35364-neo191987 "View neo191987's Profile")* -- HikaShop version -- : 2.6.3 Hi I want to use user points like discount. For example when buying a product from 30 euros, the user will gain 30 points by 1 point equals 0.01 euros. I introduced these parameters but in test mode upon delivery of the product does not receive points. If I can use them in advance but not to win. What could be the problem? My goal is to do so that the user can earn points from each completed order then to be able to use them in the next order as a discount. Last edit: 10 years 3 months ago by [neo191987](/forum/user/35364-neo191987 "View neo191987's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4NTU2Ni11c2VyLXBvaW50cy1kaWQtbm90LXdpbi1hZnRlci1kZWxpdmVyeT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 3 months ago [\#245484](#245484) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[User points did not win after delivery](/forum/2-general-talk-about-hikashop/885566-user-points-did-not-win-after-delivery#245484 "-- HikaShop version -- : 2.6.3 Hi I want to use user points like discount. For example when buying a product from 30 euros, the user will gain 30 points by 1 point equals 0.01 euros. I introduced these parameters but in test mode upon delivery of the product does not receive points. If I can use them in advance but not to win. What could be the problem? My goal is to do so that the user can earn points from each completed order then to be able to use them in the next order as a discount.")* Hi, I am sorry but I am not able to understand your message. Please reformulate your message and provide screenshots of your configuration in order to understand what you have done. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4NTU2Ni11c2VyLXBvaW50cy1kaWQtbm90LXdpbi1hZnRlci1kZWxpdmVyeT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[neo191987](/forum/user/35364-neo191987 "View neo191987's Profile")** - [![neo191987's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35364.jpg)](/forum/user/35364-neo191987 "View neo191987's Profile") Topic Author - [ Offline](/forum/user/35364-neo191987) Less More - Posts: 431 - Thank you received: 19 - - 10 years 3 months ago [\#245628](#245628) by [neo191987](/forum/user/35364-neo191987 "View neo191987's Profile") Replied by *[neo191987](/forum/user/35364-neo191987 "View neo191987's Profile")* on topic *[User points did not win after delivery](/forum/2-general-talk-about-hikashop/885566-user-points-did-not-win-after-delivery#245628 "-- HikaShop version -- : 2.6.3 Hi I want to use user points like discount. For example when buying a product from 30 euros, the user will gain 30 points by 1 point equals 0.01 euros. I introduced these parameters but in test mode upon delivery of the product does not receive points. If I can use them in advance but not to win. What could be the problem? My goal is to do so that the user can earn points from each completed order then to be able to use them in the next order as a discount.")* Hi I made a short video. As can be seen it is possible to use a pre rebate of the points, but can not gain points after purchase. [ youtu.be/jZKfDCHcJjY](https://youtu.be/jZKfDCHcJjY) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4NTU2Ni11c2VyLXBvaW50cy1kaWQtbm90LXdpbi1hZnRlci1kZWxpdmVyeT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 10 years 3 months ago [\#245643](#245643) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[User points did not win after delivery](/forum/2-general-talk-about-hikashop/885566-user-points-did-not-win-after-delivery#245643 "-- HikaShop version -- : 2.6.3 Hi I want to use user points like discount. For example when buying a product from 30 euros, the user will gain 30 points by 1 point equals 0.01 euros. I introduced these parameters but in test mode upon delivery of the product does not receive points. If I can use them in advance but not to win. What could be the problem? My goal is to do so that the user can earn points from each completed order then to be able to use them in the next order as a discount.")* Hi, Can you try turning off the "use virtual coupons" setting of your user points payment method ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4NTU2Ni11c2VyLXBvaW50cy1kaWQtbm90LXdpbi1hZnRlci1kZWxpdmVyeT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[neo191987](/forum/user/35364-neo191987 "View neo191987's Profile")** - [![neo191987's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35364.jpg)](/forum/user/35364-neo191987 "View neo191987's Profile") Topic Author - [ Offline](/forum/user/35364-neo191987) Less More - Posts: 431 - Thank you received: 19 - - 10 years 3 months ago [\#245650](#245650) by [neo191987](/forum/user/35364-neo191987 "View neo191987's Profile") Replied by *[neo191987](/forum/user/35364-neo191987 "View neo191987's Profile")* on topic *[User points did not win after delivery](/forum/2-general-talk-about-hikashop/885566-user-points-did-not-win-after-delivery#245650 "-- HikaShop version -- : 2.6.3 Hi I want to use user points like discount. For example when buying a product from 30 euros, the user will gain 30 points by 1 point equals 0.01 euros. I introduced these parameters but in test mode upon delivery of the product does not receive points. If I can use them in advance but not to win. What could be the problem? My goal is to do so that the user can earn points from each completed order then to be able to use them in the next order as a discount.")* Hi I turned off this feature but still can not gain points but also gets a bug that could pay with 0 points and get order status confirmed. [ youtu.be/AynExT7e7zU](https://youtu.be/AynExT7e7zU) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4NTU2Ni11c2VyLXBvaW50cy1kaWQtbm90LXdpbi1hZnRlci1kZWxpdmVyeT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 3 months ago [\#245656](#245656) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[User points did not win after delivery](/forum/2-general-talk-about-hikashop/885566-user-points-did-not-win-after-delivery#245656 "-- HikaShop version -- : 2.6.3 Hi I want to use user points like discount. For example when buying a product from 30 euros, the user will gain 30 points by 1 point equals 0.01 euros. I introduced these parameters but in test mode upon delivery of the product does not receive points. If I can use them in advance but not to win. What could be the problem? My goal is to do so that the user can earn points from each completed order then to be able to use them in the next order as a discount.")* Hi, The setting "give virtual points" is the source of your "pay with 0 points". Please read the documentation there for more details : [ www.hikashop.com/support/documentation/i...-points.html#earning](https://www.hikashop.com/support/documentation/integrated-documentation/20-hikashop/tutorials/257-using-points.html#earning) Please also check that the user custom field is right configured. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [neo191987](/forum/user/35364-neo191987 "View neo191987's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4NTU2Ni11c2VyLXBvaW50cy1kaWQtbm90LXdpbi1hZnRlci1kZWxpdmVyeT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[neo191987](/forum/user/35364-neo191987 "View neo191987's Profile")** - [![neo191987's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35364.jpg)](/forum/user/35364-neo191987 "View neo191987's Profile") Topic Author - [ Offline](/forum/user/35364-neo191987) Less More - Posts: 431 - Thank you received: 19 - - 10 years 3 months ago [\#245723](#245723) by [neo191987](/forum/user/35364-neo191987 "View neo191987's Profile") Replied by *[neo191987](/forum/user/35364-neo191987 "View neo191987's Profile")* on topic *[User points did not win after delivery](/forum/2-general-talk-about-hikashop/885566-user-points-did-not-win-after-delivery#245723 "-- HikaShop version -- : 2.6.3 Hi I want to use user points like discount. For example when buying a product from 30 euros, the user will gain 30 points by 1 point equals 0.01 euros. I introduced these parameters but in test mode upon delivery of the product does not receive points. If I can use them in advance but not to win. What could be the problem? My goal is to do so that the user can earn points from each completed order then to be able to use them in the next order as a discount.")* Hi thing I can not do it. I will send you access to my website for developing. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4NTU2Ni11c2VyLXBvaW50cy1kaWQtbm90LXdpbi1hZnRlci1kZWxpdmVyeT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 3 months ago - 10 years 3 months ago [\#245789](#245789) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[User points did not win after delivery](/forum/2-general-talk-about-hikashop/885566-user-points-did-not-win-after-delivery#245789 "-- HikaShop version -- : 2.6.3 Hi I want to use user points like discount. For example when buying a product from 30 euros, the user will gain 30 points by 1 point equals 0.01 euros. I introduced these parameters but in test mode upon delivery of the product does not receive points. If I can use them in advance but not to win. What could be the problem? My goal is to do so that the user can earn points from each completed order then to be able to use them in the next order as a discount.")* Hello, I think your trouble is solved, can you try it by yourself ? For explanation, you forgot to configured your **Invoice order statuses**, and so that can works, that's the only way to **limit** the work process of your plugin. [ ![OrderStatus.png](/forum/attachment/32686) ](/forum/attachment/32686 "OrderStatus.png") Second point, not linked to your issue, is your **user custom field** in **Display** option is switch **Front-end** to **No**, in order to avoid that your customer can edit his own points. [ ![userPoint2.png](/forum/attachment/32687) ](/forum/attachment/32687 "userPoint2.png") Hope this satisfied you. Regards. - [ ![OrderStatus.png](/forum/attachment/32686) ](/forum/attachment/32686 "OrderStatus.png") [ ](/forum/attachment/32686?download=1 "OrderStatus.png") - [ ![userPoint2.png](/forum/attachment/32687) ](/forum/attachment/32687 "userPoint2.png") [ ](/forum/attachment/32687?download=1 "userPoint2.png") Last edit: 10 years 3 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). The following user(s) said Thank You: [neo191987](/forum/user/35364-neo191987 "View neo191987's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4NTU2Ni11c2VyLXBvaW50cy1kaWQtbm90LXdpbi1hZnRlci1kZWxpdmVyeT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[neo191987](/forum/user/35364-neo191987 "View neo191987's Profile")** - [![neo191987's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35364.jpg)](/forum/user/35364-neo191987 "View neo191987's Profile") Topic Author - [ Offline](/forum/user/35364-neo191987) Less More - Posts: 431 - Thank you received: 19 - - 10 years 3 months ago [\#245811](#245811) by [neo191987](/forum/user/35364-neo191987 "View neo191987's Profile") Replied by *[neo191987](/forum/user/35364-neo191987 "View neo191987's Profile")* on topic *[User points did not win after delivery](/forum/2-general-talk-about-hikashop/885566-user-points-did-not-win-after-delivery#245811 "-- HikaShop version -- : 2.6.3 Hi I want to use user points like discount. For example when buying a product from 30 euros, the user will gain 30 points by 1 point equals 0.01 euros. I introduced these parameters but in test mode upon delivery of the product does not receive points. If I can use them in advance but not to win. What could be the problem? My goal is to do so that the user can earn points from each completed order then to be able to use them in the next order as a discount.")* Thank you exactly what I wanted. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4NTU2Ni11c2VyLXBvaW50cy1kaWQtbm90LXdpbi1hZnRlci1kZWxpdmVyeT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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