[Skip to main content](#vessel-content) # Order Confirmed Email Does not include order # ## - **[mduda](/forum/user/33655-mduda "View mduda's Profile")** - [![mduda's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33655-mduda "View mduda's Profile") Topic Author - [ Offline](/forum/user/33655-mduda) Less More - Posts: 105 - Thank you received: 9 - - 10 years 2 months ago [\#247536](#247536) by [mduda](/forum/user/33655-mduda "View mduda's Profile") *[Order Confirmed Email Does not include order #](/forum/2-general-talk-about-hikashop/885989-order-confirmed-email-does-not-include-order#247536 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.51 Hi Nicolas and team, The email for "order confirmed" does not include the order number. It looks like it's supposed to though. Hoping you can guide me on how to fix. fyi - both the "order created" email and the "order shipped" email contain the order number. Thanks in advance!")* was created by *[mduda](/forum/user/33655-mduda "View mduda's Profile")* -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.51 Hi Nicolas and team, The email for "order confirmed" does not include the order number. It looks like it's supposed to though. [ ![hika_order_confirm_no_order_number.png](/forum/attachment/33006) ](/forum/attachment/33006 "...der_number.png") Hoping you can guide me on how to fix. fyi - both the "order created" email and the "order shipped" email contain the order number. [ ![hika_order_shipped_shows_number.png](/forum/attachment/33007) ](/forum/attachment/33007 "...ows_number.png") Thanks in advance! - [ ![hika_order_confirm_no_order_number.png](/forum/attachment/33006) ](/forum/attachment/33006 "...der_number.png") [ ](/forum/attachment/33006?download=1 "...der_number.png") - [ ![hika_order_shipped_shows_number.png](/forum/attachment/33007) ](/forum/attachment/33007 "...ows_number.png") [ ](/forum/attachment/33007?download=1 "...ows_number.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4NTk4OS1vcmRlci1jb25maXJtZWQtZW1haWwtZG9lcy1ub3QtaW5jbHVkZS1vcmRlcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 10 years 2 months ago [\#247544](#247544) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order Confirmed Email Does not include order #](/forum/2-general-talk-about-hikashop/885989-order-confirmed-email-does-not-include-order#247544 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.51 Hi Nicolas and team, The email for "order confirmed" does not include the order number. It looks like it's supposed to though. Hoping you can guide me on how to fix. fyi - both the "order created" email and the "order shipped" email contain the order number. Thanks in advance!")* Hi, The order confirmation notification and the order shipping notification emails are actually the same email and use the same code in HikaShop. The only difference is that the confirmation notification is usually triggered by the payment plugin you're using triggering the change of status, while the shipping notification is usually triggered by you changing manually the status of the order in the backend. So I have several questions for you: - If you change the status from created to confirmed for the order the exact same way you do for the shipped status, does it work properly ? (I suppose it should) - What payment plugin are you using ? If you use for example the PayPal payment method, does it work fine ? - I see that you've customized the email template. So maybe you're using an old version of the code of the emails. If you rename the files with the text "modified" in the folder media/com_hikashop/mail/ do the email works properly (with the default design) ? In that case, it would mean that it either comes from the modifications you made in the emails or from the fact that you're using old versions of the emails. So you would have to remodify the new version of the emails with your modifications making sure that it doesn't come from your modifications. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4NTk4OS1vcmRlci1jb25maXJtZWQtZW1haWwtZG9lcy1ub3QtaW5jbHVkZS1vcmRlcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[mduda](/forum/user/33655-mduda "View mduda's Profile")** - [![mduda's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33655-mduda "View mduda's Profile") Topic Author - [ Offline](/forum/user/33655-mduda) Less More - Posts: 105 - Thank you received: 9 - - 10 years 2 months ago [\#247557](#247557) by [mduda](/forum/user/33655-mduda "View mduda's Profile") Replied by *[mduda](/forum/user/33655-mduda "View mduda's Profile")* on topic *[Order Confirmed Email Does not include order #](/forum/2-general-talk-about-hikashop/885989-order-confirmed-email-does-not-include-order#247557 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.51 Hi Nicolas and team, The email for "order confirmed" does not include the order number. It looks like it's supposed to though. Hoping you can guide me on how to fix. fyi - both the "order created" email and the "order shipped" email contain the order number. Thanks in advance!")* Hey Nicolas, You're correct. When I change the status to anything in the backend, the order number is included. We are using the PayPal plugin. It works fine - but the email that is triggered once the order is paid, is the one I included here - WITHOUT the order number. I guess I'm confused though - because when paypal triggers the email (changing the status from created to confirmed), the email that is sent, not only does not include the order number, it also has a *different font as the h2*. Is it possible it's pulling from a different email template? [ ![hika_order_confirm_different_font_from_backend.png](/forum/attachment/33009) ](/forum/attachment/33009 "...om_backend.png") - [ ![hika_order_confirm_different_font_from_backend.png](/forum/attachment/33009) ](/forum/attachment/33009 "...om_backend.png") [ ](/forum/attachment/33009?download=1 "...om_backend.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4NTk4OS1vcmRlci1jb25maXJtZWQtZW1haWwtZG9lcy1ub3QtaW5jbHVkZS1vcmRlcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 10 years 2 months ago [\#247568](#247568) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order Confirmed Email Does not include order #](/forum/2-general-talk-about-hikashop/885989-order-confirmed-email-does-not-include-order#247568 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.51 Hi Nicolas and team, The email for "order confirmed" does not include the order number. It looks like it's supposed to though. Hoping you can guide me on how to fix. fyi - both the "order created" email and the "order shipped" email contain the order number. Thanks in advance!")* Hi, It's not possible. It's the exact same template. It's the file media/com_hikashop/mail/order_status_notification.html.modified.php or the file media/com_hikashop/mail/order_status_notification.html.php if you didn't customize the email template (but I suppose you did). It's possible to have different behavior with the fonts. It's just depends on how the code is written/modified in the email. So if you rename the email template override files a I suggested in my previous message, does it work properly in all the cases ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4NTk4OS1vcmRlci1jb25maXJtZWQtZW1haWwtZG9lcy1ub3QtaW5jbHVkZS1vcmRlcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[mduda](/forum/user/33655-mduda "View mduda's Profile")** - [![mduda's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33655-mduda "View mduda's Profile") Topic Author - [ Offline](/forum/user/33655-mduda) Less More - Posts: 105 - Thank you received: 9 - - 10 years 2 months ago [\#247613](#247613) by [mduda](/forum/user/33655-mduda "View mduda's Profile") Replied by *[mduda](/forum/user/33655-mduda "View mduda's Profile")* on topic *[Order Confirmed Email Does not include order #](/forum/2-general-talk-about-hikashop/885989-order-confirmed-email-does-not-include-order#247613 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.51 Hi Nicolas and team, The email for "order confirmed" does not include the order number. It looks like it's supposed to though. Hoping you can guide me on how to fix. fyi - both the "order created" email and the "order shipped" email contain the order number. Thanks in advance!")* Thanks Nicolas! You were exactly correct I did an update in June, and there must have been some coding changes from my last update in 2015, and my override on the status notification email was the problem. Removed the customization, and viola. Thanks much. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4NTk4OS1vcmRlci1jb25maXJtZWQtZW1haWwtZG9lcy1ub3QtaW5jbHVkZS1vcmRlcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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