[Skip to main content](#vessel-content) # Return requests and transactions system for customers ## - **[progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile")** - [![progfloyd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/42261-progfloyd "View progfloyd's Profile") Topic Author - [ Offline](/forum/user/42261-progfloyd) Less More - Posts: 20 - Thank you received: 0 - - 9 years 6 months ago [\#266114](#266114) by [progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile") *[Return requests and transactions system for customers](/forum/2-general-talk-about-hikashop/889580-return-requests-and-transactions-system-for-customers#266114 "Hello, Is there a way to let customers can do a return requests of the order? Just like the Opencart do. After the customer returns the order, we can make the returned money to their transactions system. Then once he buying something next time, he can use the money of transactions system again. Thank you.")* was created by *[progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile")* Hello, Is there a way to let customers can do a return requests of the order? Just like the Opencart do. After the customer returns the order, we can make the returned money to their transactions system. Then once he buying something next time, he can use the money of transactions system again. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4OTU4MC1yZXR1cm4tcmVxdWVzdHMtYW5kLXRyYW5zYWN0aW9ucy1zeXN0ZW0tZm9yLWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 6 months ago [\#266135](#266135) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Return requests and transactions system for customers](/forum/2-general-talk-about-hikashop/889580-return-requests-and-transactions-system-for-customers#266135 "Hello, Is there a way to let customers can do a return requests of the order? Just like the Opencart do. After the customer returns the order, we can make the returned money to their transactions system. Then once he buying something next time, he can use the money of transactions system again. Thank you.")* Hi, There is no automated way for that. You can do it manually: The customer uses your contact form to request that. Then, you cancel the order, and you add a coupon of that value and you give the code to the customer. Or you configure the points system and you add the equivalent in points to the user account's points. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4OTU4MC1yZXR1cm4tcmVxdWVzdHMtYW5kLXRyYW5zYWN0aW9ucy1zeXN0ZW0tZm9yLWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile")** - [![progfloyd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/42261-progfloyd "View progfloyd's Profile") Topic Author - [ Offline](/forum/user/42261-progfloyd) Less More - Posts: 20 - Thank you received: 0 - - 9 years 6 months ago [\#266139](#266139) by [progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile") Replied by *[progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile")* on topic *[Return requests and transactions system for customers](/forum/2-general-talk-about-hikashop/889580-return-requests-and-transactions-system-for-customers#266139 "Hello, Is there a way to let customers can do a return requests of the order? Just like the Opencart do. After the customer returns the order, we can make the returned money to their transactions system. Then once he buying something next time, he can use the money of transactions system again. Thank you.")* Hi, OK.Thank you very much. Does it may be a feature in the future version. It may be useful.![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4OTU4MC1yZXR1cm4tcmVxdWVzdHMtYW5kLXRyYW5zYWN0aW9ucy1zeXN0ZW0tZm9yLWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 6 months ago [\#266147](#266147) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Return requests and transactions system for customers](/forum/2-general-talk-about-hikashop/889580-return-requests-and-transactions-system-for-customers#266147 "Hello, Is there a way to let customers can do a return requests of the order? Just like the Opencart do. After the customer returns the order, we can make the returned money to their transactions system. Then once he buying something next time, he can use the money of transactions system again. Thank you.")* Hi, We're thinking about some returns function for the future. But we're not clear yet as to how to do it. The problem is that people want it in different ways. Some just want a contact button which will link the contact request with the order. Some will want it to process a refund automatically. Some will want it to be able to select some products of the order with the request. Some will want it to create a coupon. Some will want it to gain points. Some might want something else. And then you have to take into account the different combinations of all this. And thus, having something automatic that you can configure to handle the different cases gets tricky really rapidly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4OTU4MC1yZXR1cm4tcmVxdWVzdHMtYW5kLXRyYW5zYWN0aW9ucy1zeXN0ZW0tZm9yLWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile")** - [![progfloyd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/42261-progfloyd "View progfloyd's Profile") Topic Author - [ Offline](/forum/user/42261-progfloyd) Less More - Posts: 20 - Thank you received: 0 - - 9 years 6 months ago [\#266297](#266297) by [progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile") Replied by *[progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile")* on topic *[Return requests and transactions system for customers](/forum/2-general-talk-about-hikashop/889580-return-requests-and-transactions-system-for-customers#266297 "Hello, Is there a way to let customers can do a return requests of the order? Just like the Opencart do. After the customer returns the order, we can make the returned money to their transactions system. Then once he buying something next time, he can use the money of transactions system again. Thank you.")* Hi, Hmm...It does a hard job. Thank you all. Waiting for this function. ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4OTU4MC1yZXR1cm4tcmVxdWVzdHMtYW5kLXRyYW5zYWN0aW9ucy1zeXN0ZW0tZm9yLWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile")** - [![progfloyd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/42261-progfloyd "View progfloyd's Profile") Topic Author - [ Offline](/forum/user/42261-progfloyd) Less More - Posts: 20 - Thank you received: 0 - - 9 years 6 months ago - 9 years 6 months ago [\#266491](#266491) by [progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile") Replied by *[progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile")* on topic *[Return requests and transactions system for customers](/forum/2-general-talk-about-hikashop/889580-return-requests-and-transactions-system-for-customers#266491 "Hello, Is there a way to let customers can do a return requests of the order? Just like the Opencart do. After the customer returns the order, we can make the returned money to their transactions system. Then once he buying something next time, he can use the money of transactions system again. Thank you.")* Hello, For another question. If I want to let customers who can check their own points on the user control panel, how can I write the php code to make it? Thank you. Last edit: 9 years 6 months ago by [progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4OTU4MC1yZXR1cm4tcmVxdWVzdHMtYW5kLXRyYW5zYWN0aW9ucy1zeXN0ZW0tZm9yLWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 6 months ago [\#266493](#266493) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Return requests and transactions system for customers](/forum/2-general-talk-about-hikashop/889580-return-requests-and-transactions-system-for-customers#266493 "Hello, Is there a way to let customers can do a return requests of the order? Just like the Opencart do. After the customer returns the order, we can make the returned money to their transactions system. Then once he buying something next time, he can use the money of transactions system again. Thank you.")* Hello, Which points are you talking about exactely ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4OTU4MC1yZXR1cm4tcmVxdWVzdHMtYW5kLXRyYW5zYWN0aW9ucy1zeXN0ZW0tZm9yLWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile")** - [![progfloyd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/42261-progfloyd "View progfloyd's Profile") Topic Author - [ Offline](/forum/user/42261-progfloyd) Less More - Posts: 20 - Thank you received: 0 - - 9 years 6 months ago [\#266659](#266659) by [progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile") Replied by *[progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile")* on topic *[Return requests and transactions system for customers](/forum/2-general-talk-about-hikashop/889580-return-requests-and-transactions-system-for-customers#266659 "Hello, Is there a way to let customers can do a return requests of the order? Just like the Opencart do. After the customer returns the order, we can make the returned money to their transactions system. Then once he buying something next time, he can use the money of transactions system again. Thank you.")* Hello, Sorry, I am talking about the points system. And I want to let customers can check how many points they have on the frontend (user control panel). Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4OTU4MC1yZXR1cm4tcmVxdWVzdHMtYW5kLXRyYW5zYWN0aW9ucy1zeXN0ZW0tZm9yLWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 6 months ago [\#266663](#266663) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Return requests and transactions system for customers](/forum/2-general-talk-about-hikashop/889580-return-requests-and-transactions-system-for-customers#266663 "Hello, Is there a way to let customers can do a return requests of the order? Just like the Opencart do. After the customer returns the order, we can make the returned money to their transactions system. Then once he buying something next time, he can use the money of transactions system again. Thank you.")* Hi, You can use such code : Code: <?php $user = hikashop_loadUser(true); echo $user->user_points; ?> If you want to have it on the user control panel, you can add that code in the file "cpanel" that you can edit via the menu Display>Views. [ www.hikashop.com/support/documentation/1...-display.html#layout](https://www.hikashop.com/support/documentation/153-customize-the-display.html#layout) The following user(s) said Thank You: [progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4OTU4MC1yZXR1cm4tcmVxdWVzdHMtYW5kLXRyYW5zYWN0aW9ucy1zeXN0ZW0tZm9yLWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[n00bster](/forum/user/56367-n00bster "View n00bster's Profile")** - [![n00bster's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56367-n00bster "View n00bster's Profile") - [ Offline](/forum/user/56367-n00bster) Less More - Posts: 103 - Thank you received: 5 - - 6 years 6 months ago [\#317744](#317744) by [n00bster](/forum/user/56367-n00bster "View n00bster's Profile") Replied by *[n00bster](/forum/user/56367-n00bster "View n00bster's Profile")* on topic *[Return requests and transactions system for customers](/forum/2-general-talk-about-hikashop/889580-return-requests-and-transactions-system-for-customers#317744 "Hello, Is there a way to let customers can do a return requests of the order? Just like the Opencart do. After the customer returns the order, we can make the returned money to their transactions system. Then once he buying something next time, he can use the money of transactions system again. Thank you.")* are there any news about a "returns function"? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4OTU4MC1yZXR1cm4tcmVxdWVzdHMtYW5kLXRyYW5zYWN0aW9ucy1zeXN0ZW0tZm9yLWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 6 years 6 months ago [\#317750](#317750) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Return requests and transactions system for customers](/forum/2-general-talk-about-hikashop/889580-return-requests-and-transactions-system-for-customers#317750 "Hello, Is there a way to let customers can do a return requests of the order? Just like the Opencart do. After the customer returns the order, we can make the returned money to their transactions system. Then once he buying something next time, he can use the money of transactions system again. Thank you.")* Hi, No it's still on our todo list. As I said 3 years ago, different merchants will want to handle returns differently so it's not easy to have a one size fit all solution. Also, we worked on other things that were more requested, more concrete, or for which someone paid us to work on. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg4OTU4MC1yZXR1cm4tcmVxdWVzdHMtYW5kLXRyYW5zYWN0aW9ucy1zeXN0ZW0tZm9yLWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.288 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)