[Skip to main content](#vessel-content) # Problem showing price ## - **[neo191987](/forum/user/35364-neo191987 "View neo191987's Profile")** - [![neo191987's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35364.jpg)](/forum/user/35364-neo191987 "View neo191987's Profile") Topic Author - [ Offline](/forum/user/35364-neo191987) Less More - Posts: 431 - Thank you received: 19 - - 9 years 5 months ago [\#270449](#270449) by [neo191987](/forum/user/35364-neo191987 "View neo191987's Profile") *[Problem showing price](/forum/2-general-talk-about-hikashop/890422-problem-showing-price#270449 "-- HikaShop version -- : 3.1.0 Hi in new version 3.1.0 I found one problem. The price of the product is taken only from the basic price if it is missing says it is a free product and does not show the price of the variants. Example: The product has no basic price because my partners will add variants and the goal is to display the lowest price. v3.0.1 v3.1.0")* was created by *[neo191987](/forum/user/35364-neo191987 "View neo191987's Profile")* -- HikaShop version -- : 3.1.0 Hi in new version 3.1.0 I found one problem. The price of the product is taken only from the basic price if it is missing says it is a free product and does not show the price of the variants. Example: The product has no basic price because my partners will add variants and the goal is to display the lowest price. v3.0.1 [ ![ScreenShot05-29-17at09.36AM.PNG](/forum/attachment/38343) ](/forum/attachment/38343 "...7at09.36AM.PNG") v3.1.0 [ ![ScreenShot05-29-17at09.39AM.PNG](/forum/attachment/38344) ](/forum/attachment/38344 "...7at09.39AM.PNG") - [ ![ScreenShot05-29-17at09.36AM.PNG](/forum/attachment/38343) ](/forum/attachment/38343 "...7at09.36AM.PNG") [ ](/forum/attachment/38343?download=1 "...7at09.36AM.PNG") - [ ![ScreenShot05-29-17at09.39AM.PNG](/forum/attachment/38344) ](/forum/attachment/38344 "...7at09.39AM.PNG") [ ](/forum/attachment/38344?download=1 "...7at09.39AM.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MDQyMi1wcm9ibGVtLXNob3dpbmctcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 5 months ago [\#270454](#270454) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem showing price](/forum/2-general-talk-about-hikashop/890422-problem-showing-price#270454 "-- HikaShop version -- : 3.1.0 Hi in new version 3.1.0 I found one problem. The price of the product is taken only from the basic price if it is missing says it is a free product and does not show the price of the variants. Example: The product has no basic price because my partners will add variants and the goal is to display the lowest price. v3.0.1 v3.1.0")* Hello, That's weird, can you show us screenshots of how your configured your product's prices so that we can reproduce it on our end ? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MDQyMi1wcm9ibGVtLXNob3dpbmctcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[neo191987](/forum/user/35364-neo191987 "View neo191987's Profile")** - [![neo191987's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35364.jpg)](/forum/user/35364-neo191987 "View neo191987's Profile") Topic Author - [ Offline](/forum/user/35364-neo191987) Less More - Posts: 431 - Thank you received: 19 - - 9 years 5 months ago [\#270520](#270520) by [neo191987](/forum/user/35364-neo191987 "View neo191987's Profile") Replied by *[neo191987](/forum/user/35364-neo191987 "View neo191987's Profile")* on topic *[Problem showing price](/forum/2-general-talk-about-hikashop/890422-problem-showing-price#270520 "-- HikaShop version -- : 3.1.0 Hi in new version 3.1.0 I found one problem. The price of the product is taken only from the basic price if it is missing says it is a free product and does not show the price of the variants. Example: The product has no basic price because my partners will add variants and the goal is to display the lowest price. v3.0.1 v3.1.0")* Hi configuration is the same but the results are different, like the ones above. [ ![ScreenShot05-29-17at09.55PM.PNG](/forum/attachment/38361) ](/forum/attachment/38361 "...7at09.55PM.PNG") [ ![ScreenShot05-29-17at09.55PM001.PNG](/forum/attachment/38362) ](/forum/attachment/38362 "...09.55PM001.PNG") - [ ![ScreenShot05-29-17at09.55PM.PNG](/forum/attachment/38361) ](/forum/attachment/38361 "...7at09.55PM.PNG") [ ](/forum/attachment/38361?download=1 "...7at09.55PM.PNG") - [ ![ScreenShot05-29-17at09.55PM001.PNG](/forum/attachment/38362) ](/forum/attachment/38362 "...09.55PM001.PNG") [ ](/forum/attachment/38362?download=1 "...09.55PM001.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MDQyMi1wcm9ibGVtLXNob3dpbmctcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Llarian](/forum/user/33731-llarian "View Llarian's Profile")** - [![Llarian's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33731-llarian "View Llarian's Profile") - [ Offline](/forum/user/33731-llarian) Less More - Posts: 48 - Thank you received: 1 - - 9 years 5 months ago [\#270524](#270524) by [Llarian](/forum/user/33731-llarian "View Llarian's Profile") Replied by *[Llarian](/forum/user/33731-llarian "View Llarian's Profile")* on topic *[Problem showing price](/forum/2-general-talk-about-hikashop/890422-problem-showing-price#270524 "-- HikaShop version -- : 3.1.0 Hi in new version 3.1.0 I found one problem. The price of the product is taken only from the basic price if it is missing says it is a free product and does not show the price of the variants. Example: The product has no basic price because my partners will add variants and the goal is to display the lowest price. v3.0.1 v3.1.0")* I just updated to a 3.1.0 package downloaded this morning and I'm seeing the same issue on our storefront as well. All items with no price set on the base item now show Free, previously they showed the default variant price. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MDQyMi1wcm9ibGVtLXNob3dpbmctcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 9 years 5 months ago [\#270528](#270528) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem showing price](/forum/2-general-talk-about-hikashop/890422-problem-showing-price#270528 "-- HikaShop version -- : 3.1.0 Hi in new version 3.1.0 I found one problem. The price of the product is taken only from the basic price if it is missing says it is a free product and does not show the price of the variants. Example: The product has no basic price because my partners will add variants and the goal is to display the lowest price. v3.0.1 v3.1.0")* Hi, Thank you for your report. I've added a patch on our end to fix that. Please download the install package on our website via the menu My account>My subscriptions and install it on yours in order to get the patch and it should then work fine. The following user(s) said Thank You: [neo191987](/forum/user/35364-neo191987 "View neo191987's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MDQyMi1wcm9ibGVtLXNob3dpbmctcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Llarian](/forum/user/33731-llarian "View Llarian's Profile")** - [![Llarian's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33731-llarian "View Llarian's Profile") - [ Offline](/forum/user/33731-llarian) Less More - Posts: 48 - Thank you received: 1 - - 9 years 5 months ago [\#270530](#270530) by [Llarian](/forum/user/33731-llarian "View Llarian's Profile") Replied by *[Llarian](/forum/user/33731-llarian "View Llarian's Profile")* on topic *[Problem showing price](/forum/2-general-talk-about-hikashop/890422-problem-showing-price#270530 "-- HikaShop version -- : 3.1.0 Hi in new version 3.1.0 I found one problem. The price of the product is taken only from the basic price if it is missing says it is a free product and does not show the price of the variants. Example: The product has no basic price because my partners will add variants and the goal is to display the lowest price. v3.0.1 v3.1.0")* That fixed it for me. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MDQyMi1wcm9ibGVtLXNob3dpbmctcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[lensky](/forum/user/8015-lensky "View lensky's Profile")** - [![lensky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8015-lensky "View lensky's Profile") - [ Offline](/forum/user/8015-lensky) Less More - Posts: 82 - Thank you received: 1 - - 7 years 3 weeks ago [\#311833](#311833) by [lensky](/forum/user/8015-lensky "View lensky's Profile") Replied by *[lensky](/forum/user/8015-lensky "View lensky's Profile")* on topic *[Problem showing price](/forum/2-general-talk-about-hikashop/890422-problem-showing-price#311833 "-- HikaShop version -- : 3.1.0 Hi in new version 3.1.0 I found one problem. The price of the product is taken only from the basic price if it is missing says it is a free product and does not show the price of the variants. Example: The product has no basic price because my partners will add variants and the goal is to display the lowest price. v3.0.1 v3.1.0")* Hi, I have the same problem. I uploaded a big CSV with all items with no price set on the base but only for the variant price. they now show Free. can you help me? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MDQyMi1wcm9ibGVtLXNob3dpbmctcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 7 years 3 weeks ago [\#311835](#311835) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem showing price](/forum/2-general-talk-about-hikashop/890422-problem-showing-price#311835 "-- HikaShop version -- : 3.1.0 Hi in new version 3.1.0 I found one problem. The price of the product is taken only from the basic price if it is missing says it is a free product and does not show the price of the variants. Example: The product has no basic price because my partners will add variants and the goal is to display the lowest price. v3.0.1 v3.1.0")* Hi, Can you check that you have the prices in the variants when you edit the products in the backend ? Could you provide a copy of the CSV (or at least the rows for one product and its variants) ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MDQyMi1wcm9ibGVtLXNob3dpbmctcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[lensky](/forum/user/8015-lensky "View lensky's Profile")** - [![lensky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8015-lensky "View lensky's Profile") - [ Offline](/forum/user/8015-lensky) Less More - Posts: 82 - Thank you received: 1 - - 7 years 3 weeks ago - 7 years 3 weeks ago [\#311958](#311958) by [lensky](/forum/user/8015-lensky "View lensky's Profile") Replied by *[lensky](/forum/user/8015-lensky "View lensky's Profile")* on topic *[Problem showing price](/forum/2-general-talk-about-hikashop/890422-problem-showing-price#311958 "-- HikaShop version -- : 3.1.0 Hi in new version 3.1.0 I found one problem. The price of the product is taken only from the basic price if it is missing says it is a free product and does not show the price of the variants. Example: The product has no basic price because my partners will add variants and the goal is to display the lowest price. v3.0.1 v3.1.0")* can I send you the file by mail (for privacy reason)?. I noticed that if I click in the retail price (just click, no change) my price become active. but since I have 700+ product and upload 100+ every time I will understand what should I do exactly not to get this error. thank you Elena Last edit: 7 years 3 weeks ago by [lensky](/forum/user/8015-lensky "View lensky's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MDQyMi1wcm9ibGVtLXNob3dpbmctcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 7 years 3 weeks ago [\#311960](#311960) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem showing price](/forum/2-general-talk-about-hikashop/890422-problem-showing-price#311960 "-- HikaShop version -- : 3.1.0 Hi in new version 3.1.0 I found one problem. The price of the product is taken only from the basic price if it is missing says it is a free product and does not show the price of the variants. Example: The product has no basic price because my partners will add variants and the goal is to display the lowest price. v3.0.1 v3.1.0")* Hi, You can send the file via email to contact AT hikashop DOT com Make sure that you include a link to this thread in your email for reference purposes. It would be great if you could also provide some screenshots of the interfaces you're talking about, like @neo191987 did at the beginning of this thread. It helps a lot in better understanding what's the situation. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MDQyMi1wcm9ibGVtLXNob3dpbmctcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[lensky](/forum/user/8015-lensky "View lensky's Profile")** - [![lensky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8015-lensky "View lensky's Profile") - [ Offline](/forum/user/8015-lensky) Less More - Posts: 82 - Thank you received: 1 - - 7 years 2 weeks ago [\#312236](#312236) by [lensky](/forum/user/8015-lensky "View lensky's Profile") Replied by *[lensky](/forum/user/8015-lensky "View lensky's Profile")* on topic *[Problem showing price](/forum/2-general-talk-about-hikashop/890422-problem-showing-price#312236 "-- HikaShop version -- : 3.1.0 Hi in new version 3.1.0 I found one problem. The price of the product is taken only from the basic price if it is missing says it is a free product and does not show the price of the variants. Example: The product has no basic price because my partners will add variants and the goal is to display the lowest price. v3.0.1 v3.1.0")* Hi, sorry for disappearing. I decided to click for all the products the price field so my price appear. this seem strange but works, and I'm scared to do the import again so I decided for a little extra manual work. thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MDQyMi1wcm9ibGVtLXNob3dpbmctcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 7 years 2 weeks ago [\#312238](#312238) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem showing price](/forum/2-general-talk-about-hikashop/890422-problem-showing-price#312238 "-- HikaShop version -- : 3.1.0 Hi in new version 3.1.0 I found one problem. The price of the product is taken only from the basic price if it is missing says it is a free product and does not show the price of the variants. Example: The product has no basic price because my partners will add variants and the goal is to display the lowest price. v3.0.1 v3.1.0")* Hi, No problem. The problem is solved. That's the important part ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MDQyMi1wcm9ibGVtLXNob3dpbmctcHJpY2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.082 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)