[Skip to main content](#vessel-content) # Not All Product Thumbnails Are Being Generated: Write Error ## - **[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")** - [![MSTACE's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-07-05.jpeg)](/forum/user/7448-mstace "View MSTACE's Profile") Topic Author - [ Offline](/forum/user/7448-mstace) Less More - Posts: 301 - Thank you received: 11 - - 8 years 9 months ago - 8 years 9 months ago [\#286950](#286950) by [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile") *[Not All Product Thumbnails Are Being Generated: Write Error](/forum/2-general-talk-about-hikashop/893651-not-all-product-thumbnails-are-being-generated-write-error#286950 "-- url of the page with the problem -- : www.immigrantsvineyard.co.nz/buy-online-2/online-shop -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.4 -- Error-message(debug-mod must be tuned on) -- : Error The folder /home/immigrantsvineya/public_html/images/com_hikashop/upload/thumbnails/0x300f is not writable After updated to HikaShop 3.2.2 we are seeing an odd error. www.immigrantsvineyard.co.nz/buy-online-2/online-shop On the shop page there are six (6) products. Hikashop is correctly generating thumbnails for only five of them, on the sixth product it generates an error: Error The folder /home/immigrantsvineya/public_html/images/com_hikashop/upload/thumbnails/0x300f is not writable But, the permissions are fine. In fact changing it to 777 does nothing either. I can delete that entire folder and refresh the web page and the folder is recreated again, but only with five product images. So, that folder is clearly able to be written in. I can change the image of that product or have no image at all and the error still shows. If I put the error reporting to maximum there are no other errors. This is a HikaShop generated message.")* was created by *[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")* -- url of the page with the problem -- : [ www.immigrantsvineyard.co.nz/buy-online-2/online-shop](https://www.immigrantsvineyard.co.nz/buy-online-2/online-shop) -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.4 -- Error-message(debug-mod must be tuned on) -- : Error The folder /home/immigrantsvineya/public_html/images/com_hikashop/upload/thumbnails/0x300f is not writable After updated to HikaShop 3.2.2 we are seeing an odd error. [ www.immigrantsvineyard.co.nz/buy-online-2/online-shop](https://www.immigrantsvineyard.co.nz/buy-online-2/online-shop) On the shop page there are six (6) products. Hikashop is correctly generating thumbnails for only five of them, on the sixth product it generates an error: **Error The folder /home/immigrantsvineya/public\_html/images/com\_hikashop/upload/thumbnails/0x300f is not writable** But, the permissions are fine. In fact changing it to 777 does nothing either. I can delete that entire folder and refresh the web page and the folder is recreated again, but only with five product images. So, that folder is clearly able to be written in. I can change the image of that product or have no image at all and the error still shows. If I put the error reporting to maximum there are no other errors. This is a HikaShop generated message. Last edit: 8 years 9 months ago by [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MzY1MS1ub3QtYWxsLXByb2R1Y3QtdGh1bWJuYWlscy1hcmUtYmVpbmctZ2VuZXJhdGVkLXdyaXRlLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 8 years 9 months ago [\#286954](#286954) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Not All Product Thumbnails Are Being Generated: Write Error](/forum/2-general-talk-about-hikashop/893651-not-all-product-thumbnails-are-being-generated-write-error#286954 "-- url of the page with the problem -- : www.immigrantsvineyard.co.nz/buy-online-2/online-shop -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.4 -- Error-message(debug-mod must be tuned on) -- : Error The folder /home/immigrantsvineya/public_html/images/com_hikashop/upload/thumbnails/0x300f is not writable After updated to HikaShop 3.2.2 we are seeing an odd error. www.immigrantsvineyard.co.nz/buy-online-2/online-shop On the shop page there are six (6) products. Hikashop is correctly generating thumbnails for only five of them, on the sixth product it generates an error: Error The folder /home/immigrantsvineya/public_html/images/com_hikashop/upload/thumbnails/0x300f is not writable But, the permissions are fine. In fact changing it to 777 does nothing either. I can delete that entire folder and refresh the web page and the folder is recreated again, but only with five product images. So, that folder is clearly able to be written in. I can change the image of that product or have no image at all and the error still shows. If I put the error reporting to maximum there are no other errors. This is a HikaShop generated message.")* Hi, This indicates that you've configured the height/width of the thumbnails for that menu item or in the configuration wrongly. You only entered the height, or only entered the width, but in the HikaShop configuration, you have the "force size" setting activated. and it's not possible to force the size of the thumbnails if the system doesn't know the size of the thumbnails you want. So either turn off the "force size" setting or properly enter the width AND the height of the thumbnails you want and it will work fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MzY1MS1ub3QtYWxsLXByb2R1Y3QtdGh1bWJuYWlscy1hcmUtYmVpbmctZ2VuZXJhdGVkLXdyaXRlLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")** - [![MSTACE's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-07-05.jpeg)](/forum/user/7448-mstace "View MSTACE's Profile") Topic Author - [ Offline](/forum/user/7448-mstace) Less More - Posts: 301 - Thank you received: 11 - - 8 years 9 months ago [\#286994](#286994) by [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile") Replied by *[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")* on topic *[Not All Product Thumbnails Are Being Generated: Write Error](/forum/2-general-talk-about-hikashop/893651-not-all-product-thumbnails-are-being-generated-write-error#286994 "-- url of the page with the problem -- : www.immigrantsvineyard.co.nz/buy-online-2/online-shop -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.4 -- Error-message(debug-mod must be tuned on) -- : Error The folder /home/immigrantsvineya/public_html/images/com_hikashop/upload/thumbnails/0x300f is not writable After updated to HikaShop 3.2.2 we are seeing an odd error. www.immigrantsvineyard.co.nz/buy-online-2/online-shop On the shop page there are six (6) products. Hikashop is correctly generating thumbnails for only five of them, on the sixth product it generates an error: Error The folder /home/immigrantsvineya/public_html/images/com_hikashop/upload/thumbnails/0x300f is not writable But, the permissions are fine. In fact changing it to 777 does nothing either. I can delete that entire folder and refresh the web page and the folder is recreated again, but only with five product images. So, that folder is clearly able to be written in. I can change the image of that product or have no image at all and the error still shows. If I put the error reporting to maximum there are no other errors. This is a HikaShop generated message.")* Yes, 'force image size' was the issue. Thank you very much! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzg5MzY1MS1ub3QtYWxsLXByb2R1Y3QtdGh1bWJuYWlscy1hcmUtYmVpbmctZ2VuZXJhdGVkLXdyaXRlLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.050 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)